Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I just made account on alibaba, i see that normally all are from china is there are any filters to get quotations from only desired or targeted country.
Anyway its helpful for us.
From Alibaba, it will be very easy to find a supplier online, this is really a good job for us, I will keep on using it and tell my friend as well... ha
Was great. Only recommendation is that interface could be easier to navigate. The system is really good though and in my limit experience the suppliers are solid.
Excellent purchase platform to date, used it many times with great results. Only small problem is the complicated messaging system, but that is a small niggle.
MB
Alibaba is no joke everything went great dealing with suppliers was great so far I've had a very good exspearance and was very happy with customer service amber made sure I got the right light I wanted and made sure she got ahold of me if there was any issue
Easy payment methods and on time shipment via coordinating with supplier. And this is the best market place for purchase all kind of products in the world.
Find everything at the best price with the professional.
Insurance and shipping are there too
I don t know what to say more so as I cant send my message I wrote this
I've had one of the best experiences with this company, they were very helpful to me, if i was asked to recommend them i'd be very happy to do so. Thanks a lot
Using Alibaba as a middleman makes the transaction very safe. I had great communication with the supplier and was able to track my items the entire time.
All good. Apart from asking me to submit this review and insisting that I write 100 characters.
You did what you were supposed to - well done - but don't bug me for more information,.
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Very good and efficient service, easy to place track and receive orders. The system provides a secure business transaction environment leave both customer and supplier well satisfied.
Alibaba trade assure system is the best solution for trading with Chinese suppliers.
This can increase customers confidence that they will receive the goods with good quality.
It was great experience. It is very safe and easy way to communicate and contact different suppliers from all over the world, we really recommend using Alibaba.com.
In the current times, more and more innovative aids are required which allow to do in a simple way something that may seem very difficult.
Thanks Alibaba!
Perfect in all. Definitely do more business. Everything was exactly what its promised. This is not the first time I order from them. Every each time service and the merchandise are perfect. Thanks.
A little slow with the shipper and their tracking but no fault of the Seller.
Extremely helpful staff ( Demi) and thoroughly recommend them. I will buy again.
Its amazing platform. We have got more interest in Ali Baba services then before. There are many options available to choose from. The best things is that Ali Baba is offering trade assurance.
You can find anything and anytime on Alibaba.com
It is a great platform for people like me who are having their small businesses. Place to buy for cheap and save on some costs.
Alibaba has opened new avenues to resource products that I never imagined possible for our company, this in turn will allow us to become more profitable and offer better value to our customers.
It has been very helpful to be able to buy the product directly from the factories, much cheaper for retailers like myself and definitely would continue shopping.
Communication, shipping, and good product. I will do business with them anytime. This was my first time and it was smooth. Looking forward to buying more things.
This review is not so generous to Alibaba or it's sellers as my first.
We have made many purchase.
Been lied to, deceived by sellers, out right cheated to the tune of more then a thousand dollars, which for a small business is no small amount.
Please note not all sellers are shady we have also been treated well by a number of them.
Their "Trade Assurance" program from my personal experience is at best of questionable value no matter how much proof you may have or what the seller shows as the description. We have drastically slowed down our purchases because of this.
Here is some advice;
1) Pay to have sample product shipped to you for examination.
2) Ask more questions then you feel is necessary.
3) Insist in these questions being answered specific to the question not answered in generalities which they do frequently, a big red flag.
These questions are a pain to deal with because they seem incapable of answering more the one question at a time.
4) Be specific on what you require
Obviously be polite though understanding they are not your friend, all they want is your money, period...
When you are buying from foreign countries you need to have a reliable customer service source available on the page. Obviously when I am dealing with a Chinese supplier and there is an issue with the order we are going to have problems. For example, I just ordered $411 AUD worth of SMS units 15 days ago and they have no shipped. There for having exceeded the alotted time on the contract. Well, who am I supposed to talk to about this to decide if I need to create a dispute? Alibaba NEEDS A MIDDLE MAN. Stop being cheap Alibaba we know you make millions.
This was my first time ordering from Bozhou Swanf Commerce And Trade Co., Ltd.and Mr. Xuewen Tang. It was also my first time using Alibaba.com. I was extremely happy with everything from the ease of ordering, the customer service, the shipping and the products. I will definitely order again.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.