Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Bad experience with a lot of suppliers on this app they don't communicate effectively hard time getting a refund tracking number and carrier they ignore messages pricing on shipping way to expensive
Good experience with the service. We hope to order for more in a little while from now. The customer service agent has always been helpful and supportive whenever we have needed help.
Best quality and expensive shipping. Please you should find any solution for the shipping cost because in Egypt I found that I must pay more than 400% price on shipment and duty.
Dealing with jammy is good and she always response you on time but little slow in delivery matters i like to work with her but some how she could not keep up
I like Alibaba. Think its great that you can contact as many or as few suppliers for quotes. All the suppliers came back to me with answers.
It was/is a great experience.
Alibaba is great, full of opportunities in every market you can think of. Excellent platform for starters, easy to use and simple transactions so you do not get lost in the process.
I sought some assistance in custom made boxes. I was very happy with the promptness of replies, valuable feedback and the willingness to assist. I would definitely recommend.
Tip for consumers:
Great Response
Products used:
Carboard Box
Everything went off without a problem. Both products were as described and in beautiful condition. I would use the production company as well as Alibaba again without hesitation.
As usual, Alibaba delivered! Fast delivery, professional supplier, flexible and caring about the buyer. The trade insurance is a must, overall great satisfaction using the platform.
Alibaba has been a wonderful platform to find products/suppliers and I feel safe and secure when dealing with companies and making payments. Thank you very much.
Everything perfect! Just what I needed!
Fast communication and processing. I'd like shipping to be cheaper, but that's fine. I guess different suppliers have different terms
Supplier English level is the best I seen...
Great item. Very good communication with supplier.
Shipment was extremely fast (7 days to Israel) with DHL express.
I am always cautious when purchasing from another country although i felt completely in control when using this site. Service was professional and easy, Highly recommended.
I am very satisfied with the excellent service and products offered through Alibaba. Keep up the good work and thank you for providing so many companies.
My first order was very rewarding. The supplier was very helpful and quick in response. I am looking forward to building a long partnership with them.
Everything was easy from start to finish. I received my product in less time than expected, and am pleased with the quality from the Alibaba supplier.
Very fast to find the right supplier and professional order management. I takes not longer than personal contact to a local supplier, even including clearing formalities.
I ordered bracelets from Alibaba. I am not a frequent buyer of big orders. But even for small order, Alibaba is always very professional and efficient.
Excellence shipment arrangement. Received order goods in 3-4 days which is beyond expectation. Very good arrangement for those who need to buy small quantity for trial.
All good and delivered on time. Excellent service and communications were very good. I was kept up to date with this shipment throughout. Well done
Les
Alibaba take out many of the unknowns a business is confronted with when trading internationally with other parties who they do not have established relationships with.
Very smooth from beginning to end. Good standard of English (very important to me), answered all my questions and provided exactly what I requested. Highly recommended.
Great website, everything is organised as you would expect, easy access to company enquiries and ordering with safety. Will definitely use this site more and more.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.