Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I ordered hair ffrom here and i was assured that it was the kind of pruduct that i had specefied to the seller that i wanted. It only lasted 2 months. Its a very questional site to make purchases from... spend your money locally, so that way you know what you're getting!
These came in exactly how I imagined. The seller was easy to communicate and most of all none of the glasses were damaged. Can't wait to put in another order. Thank you from Texas.
Tip for consumers:
Wish they were state side to they could get here faster.
Products used:
Beer glasses/ tumblers
I have been looking for ways to expand into different things and Alibaba has been no joke. You have to do your research because not all vendors are equal but so far so good.
Alibaba has a bit of a learning curve, but once you get the hang of it, the deals and services are great! I don't know how else I could buy international products as easily!
My Rep (Candace Liu) is always there for my company with any issues and re-ordering I need. She is Awesome! We depend on her to get the job done right as it always is.
Alibaba was always interacting thru the whole process and I felt safe because of this. I hope they will be there if any problems arise between shipment time and the deadline for any claims.
Very good experience happy with everything the product was exactly as ordered and emailing the supplier was easy and friendly no complaints so far hope thats the same when i put big orders in
Recently ordered a hat to show my boss to impress him and he was very impressed. The hat is great and the 3D letters really stand out. When people see it, they know its superior. I love it.!
Super excited to get this. Hard to find in US. This is by far the best charger on the market. Absolutely recommend to anyone charging ******* batteries. Charge discharge capacity test and ohm testing
Very organized. Takes care of every detail. They are involved in the full process from the beginning till the end.
Helped me a lot in carrying out the transaction with somebody to rely on.
Great platform to find the best suppliers. Alibaba made my supplier hunt so easy and there are plenty of competition. Hence, no one can take advantage of being the only one in the market.
I only have a few purchases so far and cant complain with my recent purchases. Given this i will use Alibaba more often if i find what i am looking for at good costs.
Supply arrive in 5 days - amazing!
Good and kind service around the clock!
10 bowls only came in bad shape
Just put it in hot water for 5 min and it's helps a lot!
FOR THE MOST PART, I HAVE HAD ONLY A FEW PROBLEMS WITH ALIBABA SUPPLIERS AND ALIBABA HAS STOOD BEHIND MY PURCHASES. I WISH THAT ALIBABA HAD A WAY TO SCREEN THOSE SUPPLIERS WHO MISREPRESENT WHAT THEY ARE SELLING OR SHOW PICTURE THAT DO NOT REPRESENT WHAT THEY ARE SELLING. THE PROBLEM IS A FEW MANUFACTURERS OF THE SAME FISHING PRODUCTS BEING SOLD BY MANY COMPANIES UNDER DIFFERENT NAMES. I HAVE FOUND A FEW SUPPLIERS THAT I WILL CONTINUE TO WORK WITH.
Products used:
FISHING LURES, FISHING LURE COMPONENTS: SKIRTS, SKIRT BUILDING MATERIALS, BLADES, SWIVELS, JIGS, SPINNER BAITS, BUZZ BAITS.
This was my first time using this website. It took a bit of getting use to but now that I am familiar with their website and all its features and benefits I love it. The possibilities are endless.
Too many Menu Bar. It doesn't easy to view the menu. Especially, Manage messenger center. You have to develop it.
And one more importance thing. The price is showing on screen. It's not OK.
First order on Alibaba. Found what I needed. Arrived on time. I used the different rating shown to choose my supplier. Very satisfied with the whole process. I will use it again for sure.
For everyone I have ordered from so far I would do business with anytime. I am a retailer and to find a great place like this makes my job so much easier. Thank you
THIS SITE IS FULL OF SCAMMERS, IF YOU ARE LUCKY ENOUGH TO RECEIVE YOUR GOODS THEY WILL BE UTTER CRAP ANYWAY. MOST OF THE COMPANIES ADVERTISING ON THIS SITE JUST KEEP YOUR MONEY AND NEVER SEND OUT THE GOODS. THEN THEY GIVE YOU LAME EXCUSES, TELLING YOU YOU HAVE TO PAY 90% IN EXPORT DUTIES. IF YOU DO DECIDE TO DO BUSINESS WITH THEM ONLY PAY THROUGH PAYPAL.
I was a little sceptical but my first purchase went smooth and with out hassle. Signing up payment and delivery very easy and the product showed up fast in good condition and as advertised.
The Product is what I looking for the Austria and Swiss Market, Miss IVY is very professional and she knows how to treat the customer, I had a little Issue with my custom, she was worry and called by phone, but everything is ok, this is a sign of customer care, Sunda Hardware has to be happy to have an employer like IVY Lau, thanks a lot for the effort. Looking forward for a long collaboration.
Ordered wax stamps, the supplier was very easy to work with, very professional and exceptionally fast service. Product quality is great, very happy customer.
Alibaba is a great company for resellers. I am an authorized Microsoft Partner/Reseller for the USA, and I am pleased with Alibaba's service, from RFQ to the handling of purchases and payments, and their notifications of shipping. Great quality customer care!
Everything went well as expected.
Happy Customer here,
Alibaba is highly recommended.
The stocks arrived earlier than expected and works as it should be.
This site has been very useful for producing pins and patches. I appreciate the secure process and the ability to browse various manufacturers easily.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Stephen,
This is Echo from Alibaba International Service. I am sorry to learn that you are not satisfied with the quality of the products you ordered on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out soon.
Regards,
Echo
Alibaba International Customer Service