- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
This company does not typically respond to reviews
204 reviews
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Great Experience as always, Alibaba Order garantee is really good thing and better to go with instead of transfer money outside. It garantee your rights.
Highly recoomended for microsoft products key. I'm really 120% satisfied with this seller. Genuine Keys and fastest response ever! Thanks for your good business
Tip for consumers:
It's really same day shipment and 100% genuine key
Products used:
Microsoft Windows and Office suite keys
Contacting suppliers and ordering product has been very time effective since using Alibaba online.
The bank transfer oversite make it safer to buy from suppliers you have never met.
I like doing my over sea orders from alibaba, since they make sure that all companies in their website are credible, I don't have to worry about doing business with a uncredible company.
Sellers are always very respectful, they try to reach the best possible agreement. Xcellent product, delivered fast within a week. Seller was extremely patient as I had many things to clarify.
I am very satisfied with the quality of printed art, stretched canvas from Xiamen See Arts Industry Co., ltd. I'd love to recommend Miss Shero to more friends.
Using aliexpress and alibaba was the worst experience of my life i spent over 20,000.00 usd on these two cocksuckers an they totally $#*!ed me around do not trust them they are terror supporters
Great service, no problem with on line payment. Shipping expensive to Dominican Republic.
Comunication 5 stars. I will back to buy in alibaba.
Thanks,
Tomas Fernandez.
We thanks alibaba this opportunity and professional work in your website and the flowing business
Regards
Dr said baroudi
Adam dental world co. Ltd, ghana
Once alibaba has your email address they will never stop spamming you no matter how often you try to unsubscribe. Best option is go somewhere else because these folks are rude and relentless.
Hair was very nice, soft, silky and doesnt shed
Professional customer service, answer all my questions with no problems
This company definitely have the best hair
It was a bit nerve racking spending that much money and not knowing if you were going to get scammed. The person at the other end made me relax. I will use Alibaba again.
Chinese seller never shipped my order $725 paid by TT so you think we have protections NO WAY. This seller stop answering my call and email/ Her name is bella ( true name GUI XIU) Alibaba won't help to get money back at all
Great experience shopping with Ali baba... lower princes good clothing and freindly wholesalers, never returned an order back or have my orders lost or damaged
Great service and very convenient. I have been a member since 2013 and am always satified. Alibaba has even called me personally to make sure my order arrived.
Product is always the best with reasonable prices, very profesional.easy to find the goods we need and transaction can be easy trackable. Thank you alibaba
Is there any body who wants sourcing agents in china and India. Contact What's up. *******629. We are trustable, hardworking agent. Customer satisfaction is very important for us.
Alibaba.com fulfilled my expectations, prices and information about my purchase. There wasn´t any problems.
Well, I believe would buy more offered products
Thank you
Dealing with anet has been an absolute pleasure. Perry the sales representative is very professional and ensures your orders are handled safely and efficiently.
It seems there are some of excellent merchants that will go extra miles with customer service. Positive experience with Shenzhen ChiHongYi Electronic Co., Ltd.
WARNING: Do not use Alibaba for anything other than getting quotes.
I received an order of horrible products from a supplier that looked nothing like the product we agreed to. Now I am out $1800 US and found out I do not qualify for Trade Assurance (even though I had it in my contract).
Not only that, the site is terribly glitchy, and poorly constructed. I cannot tell you how ignorant and unhelpful every single customer service rep was that I dealt with. Plus they make it impossible to speak to a manager.
STAY AWAY OR YOU WILL BE BURNT!
Dear Jon,
This is Echo from Alibaba Customer Service. Based on the comment you posted, I understand that you felt upset about the experience using Trade Assurance and would like to escalate your issue to senior service consultants. Please allow me to assist you with it.
Kindly provide me with the account with which you placed the order as well as the number of the dispute case via Private Message. Upon receipt of the requested information, I will check out the case and see what I can do to further assist you.
Looking forward to your kind reply!
Regards,
Echo
Alibaba International Customer Service Team
I bought a body kit for my car after 2 months waiting they sent me junks and reset of the parts I didn't received them and they don't refund my money
Company name: Creative pack
Address: 48# shang sheng jiahe street baiyun district Guangzhou city *******
Products used:
OEM parts
I used the trade assurance service of Alibaba and this operation went perfect from start to finish, it gave me confidence that my purchase was going to be fullfill by the supplier
Gain trust and grow your business with customer reviews.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi TT, we are sorry to learn that you met with a trade dispute on Alibaba.com and we are not sure if you have submitted a case for us or not. If not, you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out soon.