• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user michaelh2942
1 review
0 helpful votes
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October 24th, 2020

Everything was professional and on time. No hassles. Will recommend to other business pro's. Shipment was fast and easy. Alibaba has a great buyer program to insure your money.

Thumbnail of user jolivela
1 review
0 helpful votes
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December 19th, 2021

The products are sent very quickly with a serious packaging quality. The quality / price ratio is correct.We recommend this provider with whom we have never had any unpleasant surprises.

Tip for consumers:
Entreprise sérieuse

Products used:
Bracelets

Service
Value
Shipping
Quality
Thumbnail of user johnr1013
3 reviews
4 helpful votes
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May 21st, 2018

Delivery was 5 days late, product was substandard. Got it finally though after a very long wait. Alibaba is good but they have got a lot to improve on.

Thumbnail of user joshuaj90
1 review
0 helpful votes
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September 23rd, 2019
Verified purchase

Was a little skeptic at first, but the platform is easy to use and I was very satisfied with the results. Already made my second purchase with another manufacturer.

Thumbnail of user muhammedk6
1 review
0 helpful votes
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July 30th, 2019
Verified purchase

With Alibaba the whole procedure was well designed and executed,
However, chat messenger was not operating properly, it was always in delayed responses and mix up individual user pages.

Thumbnail of user billp458
1 review
0 helpful votes
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January 22nd, 2020

Very fast shipping to the Texas, USA. Good quality knife as it operates smoothly and feels solid. DHL sent notice of shipping and a few days later it arrived.

Thumbnail of user joel290
1 review
0 helpful votes
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April 20th, 2019
Verified purchase

Very timely manner. The reminders and guiding help a lot. Will do business in the future as well as recommend Alibaba's services to my friends and clients. Thank you

Thumbnail of user federicom15
1 review
0 helpful votes
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March 28th, 2018
Verified purchase

Not the first time I bought on Alibaba, trade assurance is the best compromise for sellers and buyers, safe and simple with low fees. I will buy again soon.

Thumbnail of user violetr14
1 review
0 helpful votes
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June 24th, 2019
Verified purchase

Thank you for sending the order on time and for helping me select the good quality items.
I will defiantly recommend this supplier to my friends and other companies.

Thumbnail of user darrenp54
1 review
0 helpful votes
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March 13th, 2019
Verified purchase

Alibaba is great for finding private-label product suppliers for nearly anything you can imagine. Combining that with the security of Trade Assurance is a winning combination for online merchants.

Thumbnail of user thec96
1 review
0 helpful votes
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October 29th, 2019
Verified purchase

I use Alibaba's Trade Assurance widely for my overseas wholesale purchases and imports. Their charges are quiet low and they provide a fantastic service. Very reliable and I recommend.

Thumbnail of user antons48
1 review
1 helpful vote
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May 5th, 2019
Verified purchase

Transport cost appear to be very hight and we had to pay an extra 35 $ for delivery from port of entry to our place even though shipping cost have been payed fully in advance.

Thumbnail of user karlv27
1 review
0 helpful votes
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October 29th, 2019
Verified purchase

Love alibaba, what a great service.
Helping my business suceed at a click of a button.

I would say lower your fees for purchasers, a little high, we are the reason this site works ;)

Thumbnail of user ivelind
1 review
7 helpful votes
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April 25th, 2018

By far Alibaba has been nothing but pain. I was a victim of fraud through their website. I'm trying to resolve this matter and there none a single person that you can speak by phone, everything is by automatic email and now even I filed a claim in my account this claim is gone! It no longer exists. I don't know what Alibaba is thinking but it looks like that they are the one and the reason why people like me getting scammed. Because they don't really seems to care what exactly is happening. There is also a huge language barrier with this company as don't really understand what the exact problem is. This has been noting but frustration and money lost. I don't recommend to anyone even bother to deal with this company or there platform. Plus the prices and quotes they give you are joke. They asked me to pay $100 for a small bottle sample and the prices are almost the same as on Amazon. This company should be out of business. Outrages business practice, no customer service at all, I guess there working only computer and robots, not common sense. Keep doing what you dong and you'll get what you deserve!

Thumbnail of user poppyss
1 review
0 helpful votes
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December 13th, 2020

Depending on what you are looking for, this site could be the best place to buy or the worst. There is almost no recourse if your order arrives and you are not satisfied with it, I have never successfully gotten a return or reimbursement. However, most suppliers are willing to ship you a small test order so that you can see and handle the product before ordering in bulk.

There are a lot of fake products on this site. If you are buying fakes to sell I would highly recommend asking the seller for a private catalogue of their good and bargain HARD. Never take the first price given.

If you are here for a custom product, this is probably the best place for you to look, but I would recommend consulting a professional, as the process of setting up a supply chain is not something that can be learned easily off of YouTube and absolutely should not be gotten into without information or advice. Too much is at stake when MOQ is in the thousands for a custom product.

Out of all the things I have bought from here, I was least satisfied with the electronics, and most satisfied with the toys and collectibles. These are by far the best bang for buck if you are selling on a small scale in the US or Western countries.

Thumbnail of user ijans
1 review
0 helpful votes
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June 26th, 2019
Verified purchase

Thanks to Ady for assisting me on my order. She is very helpful and friendly. Hope I can sell fast and reorder again. The camera strap as I've expected. Good quality and workmanship. Thanks All!

Thumbnail of user tajd13
1 review
0 helpful votes
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October 24th, 2022

Seller provided FAKE merchandise that I could Not resale and all the Alibaba Trade Assurance did was keep giving the seller an opportunity to provide Excuses, meanwhile I lost my Money and wouldn't recommend this website because you do Not have any USA protection when your money is Stolen.

Tip for consumers:
Don't believe TRADE ASSURANCE lie, they allow the seller to make excuses for Not Refunding your money

Products used:
None..FAKE/Counterfeit that could not be re-sold

Service
Value
Shipping
Returns
Quality
Thumbnail of user josebal1
1 review
1 helpful vote
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March 11th, 2019
Verified purchase

Good tool for contacing with new suppliers.
I have finished some transaction and everything was OK.
I´m still learning how to improve te use of this good tool.

Thumbnail of user nicolaim2
1 review
3 helpful votes
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July 23rd, 2019

I purchased very expensive doors at NF Build mart with owner Norman Chen. He made a "mistake" in the contract writing "EXW". Then without my consent he ships the goods without insurance and correct labelling on boxes such as "glass" and "this side up".
When doors arrive in my country (but still in international transit) they are broken. Now he claims he has insurance, but will not provide documentation of this. I dispute at alibaba, but all they say it is my fault because of EXW. This means when buying EXW a seller can just push your goods onto the street and claim you have taken ownership and picked them up. Also alibaba dispute asks me for shipping insurance and paper - but it was seller who shipped items without sending me information and without my consent and approval. So how can i contact sellers insurance? It is ridiculous situation. I tell this to alibaba dispute, but they ignore this fact. In alibaba buyers protection it says seller must provide proof of legal change of ownership, but in reality the dispute manager ignores this rule.

Thumbnail of user jocelinb
1 review
0 helpful votes
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June 20th, 2019
Verified purchase

I'm very satisfied with the ingot antimony received.
The supplier has been quick, kind, and consciencious.
I will order one more again some product in the coming months.

Thumbnail of user michaeld1642
1 review
0 helpful votes
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November 15th, 2019

Good service and quality at the right price. Fast and efficeint communication. Understands requests and issues. Product well packed - choice of methods to suit any market. Excellent communications

Thumbnail of user jordant147
1 review
0 helpful votes
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September 23rd, 2021

The best attention I have received in more than 5 years of experience in the market, a very friendly treatment and the quality of the product the best I have perceived, I do not find problems with my product and I highly recommend it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zacd7
1 review
0 helpful votes
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March 15th, 2019
Verified purchase

I ordered 2000 male bullet connectors, they shipped promptly, and were packaged well. The connectors themselves are of good quality, and fit snugly in a 4mm female connector.

Thumbnail of user victorg120
1 review
0 helpful votes
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August 11th, 2019
Verified purchase

First time that i bought in alibaba i use the trade assurance and every thing works good.
Normally suppliers reply soon so i will gona make bussines here.

Thumbnail of user franke84
1 review
0 helpful votes
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April 14th, 2019
Verified purchase

I love Alibaba service so, it protects the buyers from being scammed. Use trade assurance as mode of payment and you won't regret it. See you next time

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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