• Alibaba

2024 SITEJABBER AWARD

Alibaba

Write a Review

Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user stephaniec555
1 review
0 helpful votes
  • Send Message
August 23rd, 2019
Verified purchase

I just recently started using this site and I have found it very easy to use. Each of the suppliers I've dealt with have been very helpful and friendly. Quality products!

Thumbnail of user abdullaha303
1 review
0 helpful votes
  • Send Message
September 21st, 2020

Alibaba opened alibaba door to my business. I will always be their loyal client. It is challenging to have many products of other countries. I hope they pay attention to that.

Thumbnail of user olteanuv
1 review
1 helpful vote
  • Send Message
March 6th, 2019
Verified purchase

I am satisfied with Alibaba service because the trade experience is easy, secure and a pleasure. I appreciate that the sellers are verified and you can see the history they have.

Service
Value
Shipping
Quality
Thumbnail of user imrank50
1 review
0 helpful votes
  • Send Message
June 26th, 2019
Verified purchase

Offered me free samples and then samples reached in time with best quality, and few items were even more than the agreed. Looking forward to work in long run with them.

Thumbnail of user jovanm33
1 review
0 helpful votes
  • Send Message
March 21st, 2023

Do not understand 50 Us dollar charge on the administrative on the item which was priced as $95. The total price was still reasonable but feel like taken for a ride.

Tip for consumers:
Accessories to protect the phone should be offered with the phone purchase. It is not easy to find the correct one for the phone model as there are lot of similar phones.

Products used:
cellphone

Shipping
Thumbnail of user victoriab226
1 review
0 helpful votes
  • Send Message
May 31st, 2019
Verified purchase

What a delight to deal with, great quality and delivery on time. The product was just as sampled and what we had ordered. We would not hesitate to recommend this supplier.

Thumbnail of user brandons278
1 review
0 helpful votes
  • Send Message
May 26th, 2019
Verified purchase

I have met very reliable and capable manufacturers who have been great business partners. Alibaba is great at tracking how reliable a supplier is before you even contact them, too!

Perfect,

Thumbnail of user alexm1113
1 review
0 helpful votes
  • Send Message
August 14th, 2020

Don't be fooled by the ''trade assurance'' alibaba offer so you can buy with confidence. They will said with the seller no matter what happens. Trade assurance is a massive con.

Thumbnail of user johnj869
1 review
0 helpful votes
  • Send Message
August 28th, 2019
Verified purchase

This site is the place to go to find products from trustworthy sellers. The sellers are very competitive so have a good look at everything before you decide on a product.

Thumbnail of user russc38
1 review
0 helpful votes
  • Send Message
September 25th, 2019
Verified purchase

Will definitely buy from again. Great communication and response time was very fast and worked with me with out of stock items and sent me his catalog when I requested one

Thumbnail of user solomonk16
1 review
0 helpful votes
  • Send Message
May 21st, 2019
Verified purchase

It has been easy dealing with suppliers through your portal. It takes a bit of patience and understanding but once you get the hang of it it is quite straight forward.

Thumbnail of user juanb105
1 review
0 helpful votes
  • Send Message
August 16th, 2019
Verified purchase

Excellent. I dont lose my money, and well the products are cool i hope sell them all to buy more.

I buy an earphones and it was very fast, great quality

Thumbnail of user edzrulnaemm
1 review
0 helpful votes
  • Send Message
May 9th, 2019
Verified purchase

Very easy to find a supplier. All the supplier lining up. Just have to choose the best price. It would be great if the pay later scheme is widen world wide

Thumbnail of user kasuni
1 review
0 helpful votes
  • Send Message
October 3rd, 2022

This is the greatest wholesale marketplace I ever used. They are having almost everything you want to buy. This is really good place to buy items and start your own business.

Tip for consumers:
A good place to buy anything

Products used:
Circuit modules.

Thumbnail of user gracec169
1 review
0 helpful votes
  • Send Message
September 3rd, 2019
Verified purchase

Very happy with the service and product received. It was exactly as shown in the picture. Dealing on Alibaba gave me a sense of security and the outcome was positive overall.

Thumbnail of user patriciak26
3 reviews
8 helpful votes
  • Send Message
March 23rd, 2015

THEIR PROMISE OF BUYER PROTECTION IS JUST A PROMISE WITH SOOO MUCH FLUFF BUT NO REAL SUBSTANCE. IT IS A WAY OF GETTING YOUR MONEY INTO CHINESE HANDS WITHOUT GIVING ANYONE REALLY WHAT THEY PAID FOR-BAD FORM BAD FORM

Tip for consumers:
DON'T EXPECT THEM TO COME THROUGH ON THEIR EXPEDITED SHIPPING PROMISES AS THEY SHIP IN THEIR OWN GOOD TIME-WHEN EVER IT IS CONVENIENT FOR THEM-NOT YOU THE CUSTOMER!!!1

Service
Value
Shipping
Quality
Thumbnail of user emmanuels34
1 review
0 helpful votes
  • Send Message
September 16th, 2019
Verified purchase

Great experience! Always got everything i want on time. Alibaba protected all my payment. I had a refund within few days from Alibaba after i suspected foul play from one supplier.

Thumbnail of user roberta961
1 review
0 helpful votes
  • Send Message
October 26th, 2019
Verified purchase

It was easy to find a supplier for what I needed, and Alibaba managed the whole transaction to make me feel secure doing business directly with a Chinese company.

Thumbnail of user williams1608
1 review
0 helpful votes
  • Send Message
October 9th, 2019
Verified purchase

Superb will be using again and again. Order from start to finish was seamless. Products got to me in good condition also pretty fast and of pretty great quality. Very Happy.

Thumbnail of user carmenv50
1 review
0 helpful votes
  • Send Message
April 27th, 2019
Verified purchase

Absolutely Satisfied. The material on this product is excellent quality, and the seller communicates fast with me. I still have to communicate more with my seller about my larger bundle purchase.

Thumbnail of user andrejj2
1 review
0 helpful votes
  • Send Message
April 24th, 2019
Verified purchase

Nice to have deals in Alibaba service center and to be sure about your money goes wright place. Good opportunity to start step by step business with new products and suppliers...

Thumbnail of user anthonyr315
1 review
0 helpful votes
  • Send Message
July 16th, 2019
Verified purchase

Our First experience ordering from China was made so much easier dealing through Alibaba due to the security it provide you if you order through there trade assurance policy

Thumbnail of user abednicob
1 review
0 helpful votes
  • Send Message
April 20th, 2019
Verified purchase

The app is accessible and easy to navigate. I haven't experienced any bugs and crushing. It also makes communication easier between the seller and a buyer. Order information is updated immediately.

Thumbnail of user ianm286
1 review
0 helpful votes
  • Send Message
April 19th, 2019
Verified purchase

The site is easy to navigate and use, as well as provides great buyer protection services. My transaction went smooth and I look forward to ordering through Alibaba in the future.

Thumbnail of user naohirow
1 review
0 helpful votes
  • Send Message
April 15th, 2019
Verified purchase

Very beautiful was packing.

Thank you very much for the protection of the liquid crystal.

It has not been confirmed yet how long it will take to install the navigation system

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

How do I know I can trust these reviews about Alibaba?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibaba?