Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I was new to Alibaba, ordered 3 times, the first time I purchased from a company called Teamtai Bags Co... Joe Fu was the guys name. I paid him a deposit and kept emailing him to check in on my bags. He kept giving me excuses. I then did an internet search on his company and there were similar complaints. Next, I ordered a fire starter, they came and the quality was good no problems. Third time, I ordered an enamel coffee mug and the girl told me I would get it in 4 weeks. 3 months later I got the mugs and the quality was horrible! They looked totally different than what was sent originally.
The vendors on Alibaba lie, they present a sample that is great quality and then you receive the order and the products are totally different, they lie and tell you a timeframe and you end up getting the products months afterwards. My experience so far isn't great. I am going to try to find American companies to buy from since I don't trust Alibaba vendors. THEY ALL LIE and misrepresent their products.
Tip for consumers:
Don't order from Alibaba they lie and misrepresent their products. Alibaba doesn't protect American buyers AT ALL. Good luck trying to get in touch with someone.
Alibaba is the single best service for sourcing Asian manufactured goods. One does need to approach Alibaba with an exploring mind and don't think that one quick visit will handle it all. No, you need to spend some time and get good at Alibaba. Study and compare your potential suppliers. When you have some candidates- contact them clearly, and build a relationship. Just sending in a hundred RFQ's will get you 99 sad faces, but if you send 10 intelligent requests, introducing yourself, and giving the suppliers a chance to actually engage in doing business with you, you will have more than enough qualified choices to work with.
And be real about deliveries- most suppliers on Alibaba will have at least 3 serious logistical mazes to negotiate before your goods are even on your continent- they don't control the logistics, they are consumers just like us. And then be fair with your vendor, let them sell at a reasonable price, don't make every order a crisis that needs special attention, be respectful of cultural differences llike Spring Holidays.
Great company with nice service and professional products. Nice buying experience. Lovely person, recommend this company- Shanghai Saferlifts Machinery Co., Ltd.
The quality is good, but very less memory and so many hidden charges, that actual price is double, like sirim permit and custem duty for individual buyer from academia.
Good quality and excellent service, from initial order samples and further development and test to comply with SAA standard, all very efficient, will deal again soon.
Alibaba's Trade Insurance guarantees me my order will be correct and delivered to me. The Gold Star Suppliers are professional and I can trust their products!
I made my first purchase on Alibaba and it was smooth and easy. From contacting the supplier to receiving my order I couldn't have asked for a better experience.
Promt and professional! They follow up with you every step of the transaction. I will be buying more things from here. I am very pleased with the overall experience!
The seller was very pleasant and accomodating, going out of their way to make sure we received want we wanted. Product arrival was timely and as stated. Well done!
My experience was excellent for my first time using Alibaba or any trade site at all. I would highly recommend Alibaba and wouldn't hesitate to use their site again.
I purchased a large metal cutting saw from Unitech Machinery. The machine arrived no documentation (electric diagram or hydraulic diagram) at all. The Hydraulic pump did not work since the breaker did not function. It took 3 weeks to get a part from them after many e mails. The wires melted and again no response we finally received the electric and hydraulic plan but of course in Chineese. DO NOT BUY ANYTHING FROM CHINA ALL JUNK AS WE BY NOW KNOW. They cant even copy our product and screw it up.
I HAVE PROPERTY IN BULGARIA AND NEED SHERRY XU TO ADVISE ME ON WHATS GOOD AND WHATS NOT SO ILL CONTACT MISS XU AND DISCUSS THIS, THE COMPANY I WILL USE AGAIN FOR SURE, OUTSTANDING
THANK YOU SO MUCH
RAY
BITSANDBULBSUK
Tip for consumers:
HOW GOOD SHERRY IS AT HER JOB
Products used:
CANDLE LIGHT BULBS
Great experience good vegging light. Supplier was great lights came quick and as ordered. Fast shipping. Working on second order to test lights then our big order will come.
I was very pleased with my custom wristbands vendor Shanghai Ren Yi Industrial Co., Ltd. My agent Charles was friendly, knowledgable and honest.
I had an amazing first purchase.
I surfed in alibaba and found hangzhou metoo cosmetics randomly.
They answered my question very professional and very promptly.
It's really a good start to do business over alibaba.
Thank you, this is our first time to use Alibaba in website purchasing, with your assurance policy, we feel safe and trust with your services. We will continue on this purchase in future.
Alibaba is a total scam. Received terrible inflatable boats that I ordered and the the trade assurance is of no use. They won't even respond and there is no way to contact anyone.
In one word - reliable.
Will continue to use Alibaba as a sourcing solution for items to retail.
I have never had a problem using Alibaba so will be back again to purchase more
This place charged me money gave it to some guy they claim and during dispute the put some kinda time on it and refused to refund or even replace the worst ever wow...
Every supply company I have talked to is more than happy to try to help you or find what ever product you need. Doing business and searching the site is convenient and effective.
Like many other reicei era my first order to as my last. They sent the parcel to the wrong address. When I informed the shipper I was basically told that I had made the mistake, so I was on my own. I have a hard time believing I made the address mistake, I was so paranoid about ordering from China I was extremely careful when placing my order. I never received my product or a refund, their "delivery guarantee" has more he's than Swiss cheese. DONT BUY FROM ALIBABA.
Tip for consumers:
Don't.
We are so happy for our new tent.
3 pieces whit logo. Not last time we buy here. We was looking for tent in Denmark, but looking on Alibaba, and find this company.:-)
Great trade experience from start to finish! The whole process was VERY smooth! I was a bit hesitant at first as this was my first time but we are thrilled at the outcome!
Awesome products and great service! I have ordered many times with them and every time goes very smoothly! If I have any issues they help me fix them and we are all happy
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.