• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user robf273
1 review
2 helpful votes
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July 14th, 2022

Guangzhou Yi Si Du Technology Co., Ltd. and Richie Gee are very easy to do business with. I am happy to continue doing business with the them. Richie Gee does a great job!

Products used:
electronics

Quality
Thumbnail of user cheny18
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Thank you, this is our first time to use Alibaba in website purchasing, with your assurance policy, we feel safe and trust with your services. We will continue on this purchase in future.

Thumbnail of user mihailn4
1 review
0 helpful votes
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June 29th, 2020

I am very happy with my first meeting with Alibaba! I had a very responsive supplier - correct and accurate! The goods are received quickly and conveniently.
I will continue to use your services!

Thumbnail of user johanstoneys
1 review
0 helpful votes
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May 31st, 2019
Verified purchase

I can only describe my experience with Alibaba as very satisfying. If not for you i would have never been able to purchase the machine that i needed for my business Thank you so much Alibaba.

Thumbnail of user brentg71
1 review
0 helpful votes
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December 17th, 2019

This is my second order from Alibaba, the best price, good quality and professional service.
I receive the goods just 1 week, my customer is very happy with it. I will place my new order soon.

Thumbnail of user luzs12
1 review
0 helpful votes
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August 7th, 2019
Verified purchase

I always have a good experience with my known suppliers, and i order constantly from them, but some of them is more complicated, you have to wait for a price and some never answer your questions.

Thumbnail of user mohm5
1 review
0 helpful votes
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July 28th, 2019
Verified purchase

It was easy to find a supplier, communicate with him/her, and paying the amount. Seems that Alibaba has thought about any aspect of doing a business and has tried to make it as simple as possible.

Thumbnail of user gerardod14
1 review
0 helpful votes
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October 8th, 2019
Verified purchase

I am very happy with the purchase, they treated me very well and gave me all the security of buying from a company that is on the other side of the world. Thank you so much

Thumbnail of user joalaneh
1 review
0 helpful votes
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March 16th, 2019
Verified purchase

I enjoy browsing on alibaba and often find what i want and more. I just wish there was a way of putting everything i want from different suppliers in one basket and paying to 1 account.

Thumbnail of user ahmeda315
1 review
0 helpful votes
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October 14th, 2019
Verified purchase

Despite my very high skepticism. I made my first purchase from a supplier on alibaba and I must confess that the platform is very easy to use and I am very comfortable dealing in large quantities.

Thumbnail of user payama
1 review
0 helpful votes
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August 13th, 2019
Verified purchase

On some invoice, I have received there nothing mentioned about shipping cost- just the goods price
It means no tax for shipping
Unfortunately, Alibaba considered shipping cost MUST be on invoice as long as lots of other invoices do not mention it on invoice

Thumbnail of user hazemy
1 review
0 helpful votes
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May 19th, 2019
Verified purchase

Very safe and secure, a lot of options and a magnificent amount of Suppliers. There is no much that I can say to fill this up but I do trust Alibaba and I didn't have any experience for the start

Thumbnail of user lavellel1
1 review
1 helpful vote
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April 14th, 2019
Verified purchase

As a very small business, my funds are tight and I can not order samples for $120.00 for a tracksuit, the manufacturers in China and Pakistan will try to charge you over $100.00 just for a sample tracksuit! I found a supplier who just request me to pay for shipping and they have been in constant communication with me during the entire process. The sample tracksuits they sent to me for free, were a bit too small for me, I am partly to blame for this as they asked me to send them my correct size and I was not able to so they sent me what they thought would fit. I informed them that the samples were to small and they are sending me appropriate sizes. I am going to work with manufacturer as they are willing to work with their customers, to earn your business. Please shop around for the right company on Alibaba, you will find good manufactures, who are willing to work hard to earn your business. I am starting small with my tracksuit company and luckily I found a company on Alibaba who has been awesome and understands that I am starting my tracksuit business with limited funds. I believe many of the manufacturers in China for sportswear have huge contracts with well known brands and they focus on the huge companies and do not really care about the new small companies. Please shop around on here, if you are just starting your business and have limited funds, you will find a company that will help you grow your business and you will be helping them grow as well because most likely they are small manufacturers as well. Thanks!

Thumbnail of user sanjayk55
1 review
0 helpful votes
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June 30th, 2019
Verified purchase

Dear all Concern
The DUOWEI product is good and as attractive as its quality ensures 100% by the factory inspection and third party inspection. I personally visited this company several times for my order, its good professionals company who knows how to maintain product quality and commitment to customer.
Thanks a lot to DUOWEI to give me a chance to visit their factory to know each other more for future potential business
Thanking you

Thumbnail of user maureenn13
1 review
6 helpful votes
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September 30th, 2015

I ordered for my goods which took forever to come and i was charged double the price she displays in Alibaba claiming that nobody posts the correct price. I let that slide because i liked what i saw. Little did i know that this woman was going to mess me up. She sent me PLASTIC BEDS which i didn't order for and claims that PLASTIC IS MORE EXPENSIVE THAN WOOD AND PLASTIC TOGETHER and charged me for the plastic and wooden bed. And now she has refused to communicate back to us claiming that she sent us something that is more expensive than what we ordered for. I know for a fact that plastic is cheaper than wood anywhere in the world. BUY AT YOUR OWN RISK!

Tip for consumers:
STAY AWAY FROM SANDY SALES MANAGER AT YIQILE EDUCATION RECREATION EQUIPMENT

Service
Value
Shipping
Returns
Quality
Thumbnail of user soniaj25
1 review
1 helpful vote
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June 13th, 2019

I ordered 8Cases of Apetamin Syrup from a verified supplier on Alibaba. My goods were delivered on Time. Thank you so much Alibaba, I highly recommended supplier of Apetamin whatsap...+9o-five-five-3-9-sIx-1-three-3-Eight-7

Thumbnail of user rickg616
1 review
0 helpful votes
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August 10th, 2022

I would avoid Alibaba and stick to the honest online sites like Amazon and eBay.
I ordered an item in May and we are now in August and I have not received item.
I opened a dispute and the dispute was closed die to item in transit!
The item was shipped over 2 months ago!
DO NOT BUY FROM ALIBABA

Tip for consumers:
DO NOT USE THIS SITE
USE EBAY OR AMAZON

Products used:
Never received item

Service
Value
Shipping
Returns
Quality
Thumbnail of user businessg3
1 review
0 helpful votes
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July 15th, 2020

An entrepreneurs or a online shopper's dream. Trustworthy site. I am very skeptikal of these things and I am glad I did my due diligence and it always works out well. All my orders have been great.

Thumbnail of user stepheng501
1 review
0 helpful votes
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October 27th, 2019
Verified purchase

Easy to contact good manufacturer from China.
Really help our business to get samples and supplies from potential supplier.
The supplier's rating on the website, is really helpful too.

Thumbnail of user aldrinh
1 review
0 helpful votes
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March 12th, 2019
Verified purchase

App is great and suppliers are mostly trustworthy. Easy to communicate with suppliers and view products. The app also arranges in such a way as according to my preferences.

Thumbnail of user johnr1663
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

Very good service from seller. The goods are exactly what i ordered. I had a custom made requirement and it was fulfilled by seller to the letter. All Good!

Thumbnail of user mohamedm123
1 review
0 helpful votes
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November 20th, 2020

This is amazing platform that brought great suppliers and services in one place. I have deal with multiple suppliers and service providers and so far my experience is excellent

Thumbnail of user sebastiank39
1 review
0 helpful votes
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February 4th, 2020

Samples have been sent out fast, taking them from mass production, thus providing a good idea of everyday quality. Quality was good and so is response time and quality.

Thumbnail of user baraka1
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

You can do your business and buy from China safely without going there, perfect and they have many options to pay from credit card to western union to e-checking

Thumbnail of user davel332
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Excellent concept the go to site for sourcing products at more than reasonable prices, providing you take time to communicate with the suppliers you can also attain the quality,

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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