Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
DO NOT buy off this site. Sellers will promise you the sun, then ship you the wrong products or send you crap products then do not want to honor any type of warranty they promised you. Then if you have any issues all alibaba does is tell you to wait wait wait they will help you resolve the issue. Had 2 encounters off this site, first one shipped me completely different product than what I ordered, when I filed a claim on alibaba, showed proof of everything with pictures as they have asked, alibaba said ohh well tuff $#*! better luck next time. 2nd encounter is now taking over 3 months to resolve on warranty the seller does not want to honor.If you buy anything and I mean ANYTHING make very sure that everythinmg is listed in chat and I MEAN every detail of warranty, return policy, refunds, etc from the seller before you submit your payment. THIS PLACE IS A SCAM
Tip for consumers:
DO NOT USE
Products used:
None, Never got a good product from them
Using the site was easy and the choices of manufacturers numerous. I was able to spend my time finding a good match for me and the outcome was as I expected, without any hitches.
I have been buying on Alibaba, and I can assure you that you can buy on this site with confidence.
As they have their Trade assurance Invoice which protects the buyer all the way.
Is nearly fun to negotiate and do business from your place to the other side of the Earth. You only need to be a little careful with lots of prices given to your request.
I am very happy with the service and products that were provided. It was professional and I'm very happy to do business with them. I look forward to place future orders from this supplier.
The products are very good they were made exactly as I imagined and designed, the delivery is on time, the supplier I was talking was very friendly and reliable to answer all my questions.
Great experience. No problems with shipping, customs or payment. Product quality was superior and the vendor was great to work with. Thank you Alibaba.
Polite and pleasant to work with, offering detailed advice and solutions. Have been very prompt with responses offering a non- pushy service and allowing time and patience for the customer response
The products have the highest quality. The personel very friendly and willing to solve difficult issues with shipping! I recommend this company to anyone!
I visit this site everyday and shop at least once in a week.
However, the site need to protect the consumer better compare to those selling fake items on the site.
Very satisfied with the platform. Such great availability of products and suppliers. I had good communication with all the suppliers. Will use again confidently.
I am based in the UK and this was my first order from Alibaba and the process was really very easy and secure. So happy I have made two further orders
I am very grateful for their professional communication and responses to complete our sample order. I will continue to trust this company and will order a large quantity in the future.
Good seller!
I delayed order but she or he was waiting for me a long time to process it was a good experience!
Whoever wants a business with them I recommend
I have ordered from this company countless times and each time it was AMAZING!
Qian Zihao is an outstanding representative! This company offers FAST delivery and GREAT costumer service! After the Chinese Holiday, I will be ordering even more! Each time I order I love this company more and more!
Products used:
Vaginal Oil
Exceeded my level of expectations as always. Highly professional, reliable manufacturer. Easy to work with and always willing to place my order from alibaba.
Everything went well and everyone I dealt with was very professional. Their tracking system and shipping tracking is excellent. Job well done... Thanks Dan
Need to find a more cost effective way to buy the hardware I needed. I found what I needed and was put in contact with the right folks, great job Alibaba.
The whole process was of excellent quality. Without a doubt, they will become my suppliers of several articles, the shopping experience, the follow-up was the best I've seen in internet pages
We love the products coming in and can't wait to get more for our store! The suppliers and factories are producing great products and should be a great relationship going forward.
Very nice and committed supplier. Respect the business agreements. The service was good. I would buy here again. Complete merchandise and in good condition.
This supplier was communicative and really willing to help with ideas and best products for us.
We manage to decide in a easy to ship and fancy vase for your customers
Highly recommended- Great service and communication was clear and precise. Very professional. I strongly recommend them and I will use again in the future.
Alibaba provides an excellent service filtering products, managing orders and following quality, and services from suppliers. We feel safe when we deal through Alibaba
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.