Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I've done several deals through Alibaba and have had good to great experiences with all of them. Will continue to use them and recommend them to other business owners.
Tip for consumers:
communicate clearly and briefly. remember that you may be dealing with folks who's first language is not the same as yours so make sure your communication is clear, detailed, and not elaborate. Don't use analogies or slang, these folks may have to run your message through a translation program so make keep that in mind in your communications. I have done this and had zero issues with any supplier.
Products used:
menu holder, check presenters, matches and pens
Alibaba is a real and effective solution. Found a great seller/ manufacturer on Alibaba and with Alibaba system, all anxiety was nullified. Everything worked smoothly. Grateful.
Great customer service, product arrived in good condition, and product quality is legitimate. The only suggestion I would make is to package product better to avoid potential product damage.
I've found several suppliers that I have contacted on Alibaba to be very responsive and very quick. I have every intention to do endless business here.
It is nice to see all available options to make sure your transaction is secure.
Good follow up on service. Possibility to easily make a claim which is reassuring.
Great way to source products from reliable suppliers. It's easy to find products and judge suppliers from other ratings. Communication can be tracked and service is usually very good.
This was the easiest supplier i have managed to deal with, was prompt, accurate and delivered exactly what was asked, i will be doing more business with this company.
2 purchases and everything looks great.
I'm having a great time with my products now and I have to be able to sell them. Great service and customer support.
Excellent Supplier and excellent consistent quality in all beads. Fast shipping with excellent customer service. Alibaba is a great place to find quality Suppliers and products.
Loved these items and the quick service I will definitely be ordering further items from this supplier I only got a couple to see what the quality was like sorry I didn't order more
Ordered glass bottles and found my transactions to be very professional and efficient. Hoping to continue in the future through Alibaba for my purchases in China.
I am happy with the services provided and secure payment and friendly supplier. Very pleased and I will continue to order from this supplier. Many thanks
Great supplier with no hidden costs, fast to reply to any queries. Great customer service and no problems with the batteries that seem to be of very good quality.
Nice experience buying with Alibaba. Is my first time and it was perfect. Seller guided me since beginning and all was fine. Recommended site and seller.
I am new to alibaba site and its like the yellow pages of the world. Great resources for business and supplies. Very professional and great communications.
It was Great. Ms Lili, was very quick on the response and worked closely with me and answered all my questions professionally. Great Seller and Delivery was Laser fast.
I am very satisfied with the cooperation and knowledge of this Company.
My order was 100% accurate and the quality great.
I will order again shortly.
Great experience using Alibaba, good messaging service and the site is great and easy to navigate. I highly recommend using it compared to other sites available
I had a good experience with this supplier and the quality of the products I received are really good. I look forward to do more business in the future
Quality and delivery are meeting to our requirements. We are satisfy and everything is Ok. We will continue to co-operate with this company again in future.
I am pleased with the experience I had working with a supplier on Alibaba.com. I will not hesitate to return and place more orders through Alibaba.com.
The provider was very kind and patient the alibaba help page did not provide me with the necessary and requested help, this made the business a little more difficult
Alibaba is so big because of excellent service to the business community. Making international ordering simple and easy! The world is a better place because of companies like Alibaba!
Thank you very much for providing us a good platform for buy product. I buy from different website and supplier but Alibaba give me quality and assurance. Thank you.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.