Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
When I received my sample order, I was very excited and pleased to have it. It is very soft and silky. It also came with the company logo and ribbon on it. Love it!
The ordering process was uncomplicated. The answers to the inquiries were always prompt and correct. A trust was quickly built up with the salesperson.
Good service. Fast shipping and reliable shipping cost. They understand the requirement of a customer and even providing extra service like prep and labelling.
The quality is excellent, many thanks! Excellent service, manager Lily Chen is very polite and competent, the goods were sent quickly and well repacked.
If you know what you want, this site helps get you the price you want to pay. No need to pay what is asked, barter is fine! Exciting purchasing experience and I got product to Canada in 4 days!
I am very satisfied with this trade. I would like to promote my business through this platform. The secure money is very important in the promotion of business by using the platform of Alibaba.
Supplier very responsive & overall services are satisfied. Product received is also satisfied. Delivery of service time frame is also very fast and efficient.
Very happy first experience with alibaba... the supplier was very professional and trustworthy... will definitely be ordering again using Alibaba.com and with this supplier
Good supplier!
Perfect communication, quality and delivery!
The scarves designs are nice and the quality is good. My clients very satisfied with this order.
The customer service is top notch. From order to delivery is excellent and what you order is what you get which is most important. Also information update is very top quality. Keep it up
Stay away from this site its a thief and they only want your money! Its not a safe place to invest! And when you want to do something to get your money back they wont reply to you messages! STAY AWAY ITS A THIEF AND A SCAM
The experience was good! It is very easy to find a lot of suppliers and browse through their services, so it is very convenient to find the right kind of supplier of my choice.
Everything was great and shipping was super fast and the seller was great. Didn't realize just how easy it was to order from Alibaba. It's just like Ebay only a little farther away.
Wide variety of products & suppliers with a lot of information. The web interface a bit complicated at first sight, but it's okay, because a lot of information inside.
I was worried at first but once I received the product I was very please. The quality of the engraving of my clients logo looked wonderful. I will be ordering more items in the future.
The Alibaba platform gave me the confidence to work with suppliers in China. The platform had multitude of suppliers graded to choose from and reviews to guide my choice.
Very professional people and very serious, I bought some spinning fishing reels and everything arrived on time and all the products in good shape, and exactly what I bought.
I ordered brooches for my bouquets and found the prices reasonable from the vendor. It was my first order through Alibaba and everything was quick and easy for ordering.
Excellent working with the supplier to receive these items quickly and in great quality. The communication was quick, easy to understand and was of great benefit to my company
Great opportunities to connect with great products. I have been ordering products for over a year now and look forward to continuing to connect with reputable suppliers through Alibaba.
Quality products and good customer service. On time delivery of shipment. Customer support updates you all the time with the order status and helps you with any payment trouble.
I am pleased with the whole transaction. I am happy client. Better quality, well made and clean.The shipping is very fast and the whole transaction only took 2 weeks.
We are very please with the people we have been working with. Each time I have questions about a product I am greeted with a friendly and helpful person.
Products used:
shoes, jackets, purses, leggings
First time to using Alibaba and have my experience has been wonderful. Love this site and and enjoy the range of suppliers and have been enjoyable purchasing from Alibaba.
No words can explain what I have experienced, I am so happy that I did not get a product that was not what it was supposed to be. Everything is what was expected
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Peter,
This is Echo from Alibaba International Customer Service. Based on your review, I assume you have met with a trade dispute and please allow me to assist you with it.
I wonder if you have submitted a complaint in our complaint center, if not, please submit a complaint to us via the Complaint Cente: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the seps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.
Regards,
Echo
Alibaba International Customer Service Team