Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Aside from the messaging app my Alibaba is experience is as smooth as it could be. If Alibaba can copy the messaging style in messenger and it will be perfect.
I have always had great success with the companies I use. I definitely look into each one, and always go for the trade assurance and companies that have been verified.
This is where i found my suppliers of my products and consistently ordering products from here. Ive just open another line of business and also choose my products here. Very satisfied buyer here.
Impressed with the product quality and the shipment time was on the spot. Excellent products and service. I received the products in very good conditions
Alibaba made it very easy to communicate with multiple sources at once, and to communicate with them.
My order was cloisonné pins, and polished glass, each from a different source. Both sources used Alibaba as a conduit to promote their products, and the gold star rating of each did influence my choices.
The product quality was first rate, but that was not due to Alibaba, it was due to the expertise of the companies that I dealt with. Each company loved to negotiate, and work with me to get exactly the right look, the right design, and for the 'right' price.
Only one confusing issue, the cost of shipment to the USA. I used air for a 50lb box door-to-door, and that was very reasonable. Included all customs. For the glass, around 200 lbs, shipping by sea was around a fourth of the cost of shipping by air, around $240. If you don't have a customs broker and a bond, as I do, add another $1000 for customs and paperwork. It also took 6 weeks by sea, but I was not in a rush. The cost advantage of sourcing from China vs the USA was more than ten times the shipping costs by sea, perhaps 3 times if by air.
Make sure you have all costs, insurance, who pays for what very clear before placing an order. Door-to-door shipping is the best, let the shipper arrange it, including customs. Once that is understood, the rest via Alibaba seemed pretty straightforward.
Tip for consumers:
Only one confusing issue, the cost of shipment to the USA. I used air for a 50lb box door-to-door, and that was very reasonable. Included all customs. For the glass, around 200 lbs, shipping by sea was around a fourth of the cost of shipping by air, around $240. If you don't have a customs broker and a bond, as I do, add another $1000 for customs and paperwork. It also took 6 weeks by sea, but I was not in a rush. The cost advantage of sourcing from China vs the USA was worth it.
Products used:
All products were used to produce awards for a car show that I am helping with in the USA.
Thankyou, for your service and your professionalism to guide me through purchasing via Chinese companies. Outstanding system. I will be purchasing through your service exclusively.
Jenny was most helpful and worked with me to get my order fulfilled. Jenny answered all my questions quickly. She did her best to get my order fulfilled. I would order from her again
This supplier really made our life easier.
From quotation to shipment to payment.
We really recommend this supplier to those who prepare convenience service.
Thanks.
Very easy to communicate with, upfront and honest and good product quality. Pricing is good. Product is as advertised. Will be doing business with again.
Cheap price, good quality hoodie, I'm very like it!A good sweater,Good service attitude, good quality, good clothes, that's why I like it.I will order more.
Products used:
High Quality zip up hoodie and t-shirt
An okay jump rope for the price. For the price, I will be ordering another one of these soon. The plastic outer wrap is wearing off and I want to get another one before the cable starts to fray.
The seller communicated quickly and clearly. Manufacture was quick, service was great and the quality of the products was exactly what we were looking for.
It cuts down the concern of losing money from dishonest suppliers for a small business. Easy to find suppliers for your ideas, sometimes to many suppliers to choose from.
I bought a pair of thermally insulated lined gloves; when they arrived I found they had no lining, making them useless. The seller offered to refund the money if I returned the gloves AT MY COST. I replied that as they had sent gloves that I had not ordered, it was them that should accept the postage cost, which they refused. The Alibaba disupte service decidedthat as the gloves "still had some value ", ( maybe to the seller, but not to me), I would receive a refund of 60%. So in effect, the seller always wins and the buyer always loses. The seller can ship anything he likes knowing that at worst he will get the item sent back at no cost to him.
I now know why there are so many warnings never to buy from sellers in China, and will not be buying from them again. I prefer to buy from a country like the UK which had genuine buyer protection laws. The UK works on a simple principle - you only pay if you receive what you ordered. I shall do my best to make my case known in Chile, where I live, so that others do not get caught.
It was a pleasure to work with this company. They worked with me to find the right product, suggested a tailor made solution, had it ready in record time and it arrived also in record time.
I ordered, I paid, I received the goods. The goods were cheap chinese motorcycle lights, they work as expected. As always buy at your own risk and always review the sellers details first.
It took time to find the right manufacture, but once I did, and received the product. I was pleasantly surprised at the quality, and the functionality of the product. Ordering again.
The supplier is always good and on time response to every question. The machine and parts quality is top brand. Fully satisfied with the quality and service
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.