Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Im very glad that I order from Alilbaba. 1000 thanks for good service and superfast delivery.
Some problem in the start and loggin, I got good help from support and they fix it.
Please remove scammers from alibaba because I wanted to make good use of it but now I'm afraid and I have reported there is no feedback and now I'm thinking of reporting to the police and remove things that causes people to be scammed
Bewear JMC Mobile Limited and they even give you a code to track your package on Speedairways and they will say pay for custom fees you end up paying more then you expected please dont fall for scams and the United nations should do something about alibaba and there scamming suppliers
Fast connections to high quality suppliers who can get you exactly what you need very quickly. Could not be happier.
Products used:
cords, lights, LEDs, thermostats, indicator lamps
The company's products have quality. Customer service is very good. Delivery on schedule. Happy successful business and have many customers
The product was high quality, easy to do reliable trade. Everything was packed neatly. I ordered different colors, well-made products.
Communicating went perfectly and a quick service, everything's went as supposed to be.
This company you can order your products.
Tip for consumers:
advertise everyone to use it
Products used:
baby automatic machine
Good Seller, recommendable. Everything is nicely and safely packed. The delivery took two weeks. I consider the first purchase successful.
Really great service and always helpful to find the best thing you're looking for! Always trust them with soccer Jersey
With long lead items, I turned to alibaba and found parts available and form/fit/functional on my design. Very happy, thanks
Products used:
The TDK MOV from Shengdun Huazhuangpin co
I was satisfied.
All coordinators were friendly and communicated well.
The product also arrived in a short time. I'm satisfied.
The service was great and we received the goods on time with compliant quality.
Will buy more from this supplier.
Tip for consumers:
Always communicate the shipping methods and costs before the platform deadline goes out.
Products used:
Chargers, doorbell, cell tester, and balance charger.
These have a stronger vacuum tube than some other tubes that I have used. Work as they are supposed to.
I am very thanks for Alibaba.com they are very fast and good services provider with trust.
Wish you best cheer
I ordered 10,000 paper palette from this supplier. Everything went exceptionally well.
Amazing quality and professional sale, I will reorder
I contacted Nancy from- Yancheng Chaoda Glass and Lab Product Co., Ltd about an order of interest. Almost immediately she was exceedingly rude asking me to use email and that I was unprofessional for using the built in IM system despite the fact I said "ok" and she kept replying. I outlined my list of items and asked for a quote which she never delivered. I requested also that I wanted to have a look at 2-3 items for quality and would pay for the shipping on these. She came back with a quote of 360USD for these samples. Despite the fact I rang the courier company DHL earlier and they quoted me approximately $30-60USD. I then asked her why this price was so high being fishy. She then accused me of being petty and not a legitimate buyer and trash eventually at the end of some heated insults then threatening to report me to alibaba and for some reason the embassy of my country. I have never ever received such bad customer service. Absolutely awful that this company is allowed to operate like this. I highly recommend to everyone to never use or buy from them. They will abuse you and rip you off.
What an absolute piece-of-dog-$#*! company Alibaba has such an endemically corrupt, incompetent internal culture it must obviously flow from the top, from the owner down. Does not give a flying f*** about truth, customer relations, accuracy, service anything. This lot should all be locked up and the key thrown away. I was about to spend A$600k on big ticket Chinese products but fortunately after dealing with this mob now know to never ever deal with a Chinese Company again. (Please take note Hong Kong Govt.) They have mercilessly plagued me with garbage/spam I never requested, and never once provided what I originally asked for. When I have complained they have ignored me and then sent me more of the same, when I have tried too unsubscribe (6 times), same story, wherever they provide a link to unsubscribe, good luck, and don't forget to set aside six months doing nothing else. The site is one of those which has been deliberately designed to make unsubscribing impossible; AND hopefully to send you insane for trying; AND just elicit more information about you! Do NOT give them your email address, they are total unmitigated a-holes. Who would have believed that you could make a fortune selling nothing more then misinformation, incompetency, stupidity and bull dust.
Tip for consumers:
Don't even think about it.
I've used both Alibaba and BangGood to purchase electronics directly from China. Both services offer some great deals but the offers at Alibaba (considering the fact that it is primarily a wholesalers dream) come in a few confusing flavors with variable shipping costs. Cutting right to the chase and going directly to "ready to ship" is your best bet if you are looking to buy individual pieces, but if you are looking for bulk merch cheap, especially if you can arrange drop shipping, this service REALLY shines. As always with a collection of sellers, quality and communication is a mixed bag but a careful vetting of reviews and creating a thorough user profile can net you some quality bulk deals. Buyer beware and do your homework and your experience should be a good one.
Some sellers are ripoff artists, it comes with the territory, but as I said, do your homework and you should be fine. If you aren't the type who enjoys the thrill of the hunt and you just want some good international stuff, use BangGood, GearBest, Aliexpress, SunSky or one of the many other online retailers who sell some of the same merch.
Tip for consumers:
Read the reviews!! Interview the sellers and make sure you understand how the pricing, shipping, and minimum orders work. Buying on this site is like buying for a retailer, you have to make sure you know who you are dealing with, ask for samples and be a fair player if you expect to be treated well. If you plan on looking for a few good deals on ready to ship items I suggest going elsewhere. If you remember eBay in the early days, there is a lot of offering low prices and jacking up shipping.
Products used:
I purchased a $50 cell phone (pictured) and about 200 pcs of shoulder bags for my lifestyle brand also multiple other bulk items.
Some really good manufacturers available. Good Services offered like Trade Assurance and Certifications from Alibaba to be able to find the reasonable Manufacturers.
I found in alibaba a great and secure business way working so easy tracking business, chating and keeping full chat comunication with suppliers instead payment bank and tracking door/door
The shipping was relatively fast and the overall handling of the plattform is great. You have your seperated chats with the suppliers and useful tools to save some time.
Very satisfied with the simplicity of finding a supplier thru Alibaba, and having the Trade Assurances thru them to get our goods made and transported on time and on budget.
This was my first purchase on Alibaba. The website rejected three good Visa cards for "security reasons", but I called Visa and they said there was no problem and that Alibaba hadn't even attempted to charge the cards. The website told me to use T/T, but the transaction fee is too high. I completed the transaction using an American Express card on the first try with that card.
Tracking of the shipment is also confusing and didn't give me the information in a way I could understand. The online chat representatives tried to help but gave me no new information. Eventually the third representative gave me an email address to inquire about tracking, and I received an answer from a representative at cainiao.com, the shipper. The gave me accurate tracking, and also a UPS tracking number to track within the USA. Once I was aware that Cainiao was the shipper, I was able to get more detailed and up to date information, but their website didn't give me the new UPS tracking number either; I got that from their email, upon my request. It would be helpful if the Alibaba website provided that information.
DO NOT DEAL WITH Yiwu Changyue Import & Export Co. Ltd (http://huishuo.en.alibaba.com/)
Warning to buyers:
After negotiating with this supplier for about 12 months, we had agreed that we would submit an order for 20,000 units.
I had received samples from this factory, named Yiwu Changyue Import & Export Co. Ltd (changyue-industry.com), with a price that had been agreed upon and confirmed several times.
We were ready to place an order after receiving final confirmation from our customer on the 22nd of October 2015. However, when going to finalise the order, the factory suddenly increased their prices by over 30%. We had literally sent all the quotes to our customers, they had confirmed the order and were to pay us for this order, and then when placing the order with the factory, they suddenly increased their prices.
No buyer should deal with a factory that would employ such appalling tactics when dealing with their customers. As a matter of principle, it is necessary that I make potential buyers aware of what has happened to ensure that they do not face the same problems.
We had agreed on a price, it was confirmed several times over a period of many months by the factory and then finally once we had an order confirmed the price had increased.
WARNING: DO NOT deal with this factory! I hope that this post will help to warn any future buyers.
A source of reliable companies to do business with,
Smooth processing of contracts and transactions,
Safe control of product quality,
Safe money transaction
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.