• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.6%
Positive
143
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user nicolasv18
1 review
0 helpful votes
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April 10th, 2019
Verified purchase

Great expierence in finding suppliers and build a communication via alibaba messanger.
Also great experience with alibaba trade assurance and rating the supplier.

Thumbnail of user tanyab360
1 review
1 helpful vote
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October 11th, 2021

IT WAS VERY HELPFUL JUST NEED DIRECTION ON THE SIZE OF THE DIC BUT OVER ALL I WILL BE ORDERING AGAIN PLUS THEY MEAN WHAT THEY SAY ABOUT delivery on time

Thumbnail of user ahizorp
1 review
0 helpful votes
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December 11th, 2020

I love the product, all received products were as we agreed, Lumia, was my sales agent very kind and helpful. Give all the compliments to the company Ningbo Paide Outdoor Products

Thumbnail of user mohana11
1 review
7 helpful votes
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July 19th, 2017

Dont buy from SZ Yuan Tai Whole Furniture Productioncompany.
The show us a model of shop cabinet and we agreed on picture and after its done was completely different. We said we want exactly as picture so they made as picture n they show us the pictures... was ok, when the items arrived we found out there is no front doors for the cabinet and they claim that the drawing they sent after I paid didnt have front glass... I never thought they draw front glass in drawings... and the payment was in picture... be aware that Alibaba closed the case n we had to thraw away cabinets costed us 8000$ in garbage as our shop should have front glass and the companies in my country refused to adjust it for cheap.
Alibaba the trust thing is alie... they will just go for the company cuz they r golden supplier and they pay monthly fees and they dont wanna lose their customers.
DONT BELIEVE ALIBABA WILL PROTECT YOU IF you get scamed by their customers.

Thumbnail of user laurentiul
1 review
1 helpful vote
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April 18th, 2019
Verified purchase

Very satisfied with the platform. Easy, safe and professional in the same time. I'm starting a new bussiness and Alibaba.com is the "the friend" that you need in the beggining and you can trust 100%.

Thumbnail of user wongl8
1 review
40 helpful votes
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March 24th, 2016

Alibaba is just a market place. And a great market place with lots of loop holes for scammers and they dont really care about it.at the same you can source cheap products and good quality.
There are both good and bad both legit and scam companies.
Firstly NEVER NEVER NEVER ever deal with a Chinese manufacturer/trader/what so ever.
Buy from companies of other countries. Like Bangladesh, india, pakistan etc(because these are cheap to buy countries too).
Everything in china is Replica. Trust me i am a Chinese myself and i buy my phones and electronics from outside the country (Mostly Amazon). Even cars(like land wind replica of land rover evogue)clothes and name whatever are replicas. YOU WILL SURELY GET A LOW PRICE IN CHINA BUT LOW QUALITY TOO.its like a chain of scam right from raw materials to finished products.
Gold membership, trade assurance etc are bogus in alibaba. You can have a legit buyer without gold membership and a scammer with vice versa.
IN china business ends after the payment. Expect nothing after.
Buy from other countries

Thumbnail of user lenab148
1 review
0 helpful votes
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January 13th, 2024

Subsequent delivery of samples went smoothly. Friendly communication and quick clarification. Would work with Candy again.

Service
Value
Shipping
Quality
Thumbnail of user twaveyl
1 review
0 helpful votes
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April 30th, 2019
Verified purchase

Great product good service and quick shipment. I look foward to doing more business in the future. I recomend this site and the companys in it to all my people of business

Thumbnail of user ivang97
1 review
0 helpful votes
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August 29th, 2020

We can team work with Cokoo. They are willing to listen eveytime we contact them and they are working hard to be superior seller regarding quality and customer care

Thumbnail of user willyr61
1 review
0 helpful votes
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July 9th, 2019
Verified purchase

Much appreciated for the service i receivd and i will keep working with alibaba really the services provided by alibaba are good even much more.
Thnks

Thumbnail of user eveliol1
1 review
0 helpful votes
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April 8th, 2019
Verified purchase

Satisfied with the product, thank you
Satisfied with the product, thank you
Satisfied with the product, thank you
Satisfied with the product, thank you

Thumbnail of user peters2137
1 review
0 helpful votes
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January 5th, 2022

To anyone that wants to purchase a very cool bike backed by amazing Customer support the Munro 2.0 E-bike is the only choice for you.

Thumbnail of user joakims6
1 review
0 helpful votes
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December 17th, 2019

I got the supprot i needed. Some suppliers can have troubble to understand language and have troubble to meet the requirements of me as a customer, but over all i just have good experience

Thumbnail of user charlotted366
1 review
1 helpful vote
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October 31st, 2022

It was a great work with this company, box are quality and Dora was very understanding whit me. I will order again when I need.

Products used:
Box

Thumbnail of user farazt
1 review
0 helpful votes
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June 18th, 2020

Really good customer service and product quality. Always ship on time and keep us informed.we really recommend this company for all of your RC needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user holmana
1 review
5 helpful votes
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August 14th, 2020

All very well! Satisfied with the service. I will continue shopping with them. I recommend 100% this platform, it is safe and reliable. Thank you

Thumbnail of user sams617
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Very Good experience detail oriented they provide services such trade assurance it gives the buyer and supplier more confidence to conduct
Business, Thank you

Thumbnail of user tomislavk1
1 review
12 helpful votes
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January 29th, 2018

I have a issue with ZOEE Electronic Co. Ltd. Who is " 4 years Alibaba member" (LOL) I made a payment 4 times in the last year. First time in cash, and the rest via bank account. Seller claimed that devices will turn off after 30 minutes but they won't. I have an evidence (video). Seller claimed devices turn off in China normally, but I'm not in China. After all, last month, when I was in China on my business trip, I test 2 devices and they didn't work. I already return 200 devices and got new devices with the same issue. I was so reasonable to help the seller and try to reprogram over 200 devices, not to return them back to China just to avoid sellers shipping cost. Above that, I faced with lots of disturbance and distance between transmitter and receivers is too short (not as described) so devices are useless for me. I have all emails between the seller and me. Tried to contact seller via emails and Alibaba message center, only reply was that the company updating devices. It was 2 weeks ago. When I asked for a refund, no word from the seller. Obvious, he try to avoid warranty. Since I paid for them, I don't have time to wait for an update. I ask for a refund. When they make an update, I'll buy those devices again. If they are as described. In attach you can find 3 out of 4 payment. Fourth was in cash. Seller avoid warranty with lots of lies even I have bunch of evidences. Alibaba scammers decided "both side responsability". I lost $7000 and ZOEE scammers walk away freely. DON'T TRADE WITH COMPANIES FROM ALIBABA and especially ZOEE electronics.

Thumbnail of user cyrili3
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

Perfect, as usual, Alibaba is an incourtounable partner for whom looks for good products
21th order, well received, goods xith high quality
Of course, I recommend

Thumbnail of user shemc2
1 review
0 helpful votes
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September 4th, 2019
Verified purchase

Im very satisfied this product newnavi thank you my supplier very accommodating seller beautiful android fit of my suzuki ertiga and fast delivery thank you

Thumbnail of user haid5
1 review
0 helpful votes
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June 17th, 2019
Verified purchase

Satisfied from Alibaba.com
Good responded from supplier from Shenzen Kay JX company.
Full range products from Alibaba.com made customers easy to find anything they want.

Thumbnail of user tahirh1
1 review
0 helpful votes
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March 19th, 2018
Verified purchase

Everything was good. No, problem. Sabrina gave too much effort and she was very helpfull. She helped us too much to finish the import saatisfactorily.

Thumbnail of user michaelh1296
1 review
0 helpful votes
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March 20th, 2019
Verified purchase

This was my first order with Alibaba and i'm very satisfied.
Quick dilevery, helpfull supplier and good products.
For sure i'm buying more with Alibaba.

Thumbnail of user joseg255
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Excelent. Good... awsome app... find everything on here... and good prices... ver nice persons attending there products... i fully recomend this app...

Thumbnail of user bmk
1 review
0 helpful votes
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March 24th, 2018
Verified purchase

Better secure services thanks Alibaba we are very much appreciated the services of Alibaba group Due to Alibaba our mind will remain always in satisfaction regarding any shipment

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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