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Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
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204 reviews
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Great platform to find anything. The service was good and prompt. Definitely worth it.
Would strongly recommend this website to everyone.
Zero Complaints... I've recommended so many of my associates already, so far none have complained or t least hasn't been compensated.
My first time purchasing from Asia. I was doubtful about Alibaba.com, now I would not change it for anything.
Thanks Alibaba!
Good communication with suppliers, 95% of them responded my request.
Placed some orders so far 95% has been delivery without problems.
Easy to find a product and good view about supplier, easy communication. We can trust in each order with alibaba assurance
It was my first time to use this site but i found it very brilliant. No doubt you are on safe hand with Alibaba
Thank you so much guys
It was a little confusing to find the right seller, but once I did things worked out very well and I will be using this service in the future
I have worked with the platform for over a year now. I'm very satisfied. Thanks for what you do, it is very helpful to small businesses like my own!
Secure payments, Alibaba product checking, Great Platform and Trusted Company, order completed all through the message centre. Great experience.
Alibaba does not clearly explain the process and specially shippig charges. The supplier says FOB and has not idea of shippign costs.
It is not clear what does DDP etc mean to suppplier?
It is a very nice doll series, I purchased these doll from DBS Toys company! Good quality and professional.
BETTY ZAHN@ *******@aliyin.com, in Huanan town is a THIEF!
BEWARE!
She will make promises and rip you off! DO NOT TRUST HER!
She works for:
Shenzhen Hongshengfeng Hardware & Craft Co.
They are LIARS CHEATS AND THIEVES!
DO NOT TRUST THEM UNLESS YOU WANT TO LOOSE YOUR MONEY!
YOU HAVE BEEN WARNED! I CAN NOT SAY ENOUGH...
Tip for consumers:
Do not use this person or this company, they will certainly steal from you as they have from me. Please do not use this company, they are thieves!
Good service. Trusted supplier. Ship on time. Goods received with good condition. Suppliers here are professional and willing to help.
Easy to use and great deals found a perfect supplier for my product would use again Thank you very much
A wonderful company to work with, attentive, detail oriented and customer focused! Beautiful custom tile samples made to our specification!
The product has good quality, everything was fast. Payments were done very fast and safe. We will repeat for sure.
Due to the epidemic the delivery has been delayed. Otherwise everything was OK. If necessary I will gladly order again.
In here, easy to do communications and feel secure by doing business. About the application is quite good to use.
Excellent products and service.
But Maybe complex in update prices, It is not updated and awaits supplier advise new price.
Perfect trade. We received very helpful assistance by the supplier, the product quality is excellent, shipping fast, without any complications.
We really like this trade. Responses to buyers are very responsive. Every time we make a purchase without any problems.
Orders from Alibaba arrive in much shorter time than Aliexpress.
Totally happy, thank you. Will use Alibaba again for sure.
Gain trust and grow your business with customer reviews.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Golda,
I am sorry to learn about your unhappy experience on AliExpress, please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm?
I am sure that they will do their best to assist you and I hope your problem be sorted out soon.
Regards,
Echo
Alibaba International Customer Service