Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Tommy was very kind and easy to communicate with, he helped me to choose the best item for my online shop. Very glad I found a trusted supplier
I was touched by the goods. Packaging is strong and neat and staff is too kind. Be five stars short. I'll buy it again next time. Thank you.
Hi, I am very Happy.
The products are compliant.
Delivery is fast.
Too bad I had to pay the customs clearance fees.
At a next order,
F. Collet
We have done many orders now and most have been very good, but when there is a problem they are NO HELP at all not even to get something done to cover the loses.
Good service and Marjorie was amazing to deal with, very honest and helpful. Would buy from her in future.
ConvenienceSecure fundstrustworthy
SUNWING's service is very good, they arrange the production as soon as I pay for the deposit, and arrange delivery right on time! Although this is the first time we cooperate with SUNWING, they show they are reliable, and the sampels' quality looks great.
There are still many items to buy.
If you offer a good price, we will continue to purchase.
Best Regards
=========================================
Igloos Technology Co., Ltd.
Address: Taejeong Bldg 5F 502,990-16, Siheung-dong, Geumchon-gu, Seoul, *******, Korea
CEO Hyung Suk Woo
Tel: +82-2-808-0248, Fax: +82-2-808-0148
Mobile: +82-10-2223-7708
E-mail: *******@igloos.co.kr
=========================================
First time order with a new supplier for stickers. I was very clear about needing a split back sticker. Simply means it's easier to peel because the backing is split down the center so that you just slightly bend the sticker and it's easy to remove backing paper and then stick to surface. That's important for my customers because they are often wearing work gloves and it's super easy to open the sticker with a split back. Otherwise, they must remove gloves and use fingernail to try to remove backing paper. Stickers I received did not have the split back. Alibaba only refunded a portion of my money, about 1/3. VERY disappointing but even more frustrating was how they treated me. I tried for a month to get them to see my side but it was like chatting with a bot every time. No willingness to be helpful. Very unprofessional and bad customer service. Next time I will test out product with smaller order and then either use a different third party escrow service who actually cares about that role. A true fiduciary will hold on to the funds until I am 100% satisfied and if the seller deviates from the agreement then I get ALL of my money back. Obviously on larger order I would also enlist the help of an inspection service but definitely someone outside of Alibaba. Do not rely on Alibaba Trade Assurance to provide you with actual relief in the event of you getting scammed by the supplier. Another alternative website that I am having better luck on in made-in-china.com because they provide actual escrow services. I spent nearly $25,000 through them so far and no problems, they held on to my money until I confirmed the purchased goods were in good order. I am starting to take more of my business to MIC for that very reason. AND, even better, their escrow service didn't cost me one more dime! Whereas Alibaba added insult to injury by providing terrible customer service, kept 70% of my money and charged me a hefty fee for the privilege of being screwed. And didn't even offer me breakfast in the morning. My advice, beware dealing through Alibaba.
Tip for consumers:
Just beware using trade assurance through alibaba. Make sure to document EVERY little detail and make sure that the supplier puts those details in the contract. Better yet, deal directly with suppliers or use another credible 3rd party escrow service like made-in-china.com
Products used:
Trade Assurance to protect my purchase from a supplier in China.
Non-Stop Business Deals & Communications even though in COVID-19 critical periods.
Seller make it easy and friendly communications with discounted price.
Great service from the seller. They understood that I needed these items for a certain date and we got them well within the date. Product was perfect
I purchased several items for a 2021 house renovation project: garage doors (Guangzhou Xiya Building Material16ft+8ft), Windows, Doors, and Sliding Patio Door (Foshan Alwew Window And Door), Electronics equipment, Custom SS Front door (Guangzhou Xiya Building Material), WPC Decking, as a my firts with Alibaba, and I have to admit that the ordering/shipping experience, product quality and service was superb.
Alibaba gets my approval, and a 5 star rating.
Thomas T, Seattle, WA USA
Tip for consumers:
Always work through Alibaba:
some vendors will ask you to pay direct (don't!) or communicate via email (no need). Use built in chat and WhatsApp with confidence.
Import into US:
Items that require customs clearance will need a Comm. Invoice, ISF and BL. Make sure that the vendor selects a shipper that has a US based team to deal with customs for you - its easier that way.
Products used:
Building materials (Doors, Windows, Decking), electronics.
I love how Cherry was so peaceful in helping my first purchase from this company. Both products were very decent. I will be doing more business with her company JUST BECAUSE OF CHERRY
Without the help of Alibaba our company would not have grown the way it has. We have saved a fortune on consumables and made many great contacts.
From china the cost of goods shipping is very high and slow by sea transfer to US.
1 shipments is still on the way over 45 days
I am so very glad to have this supplier, Alice is perfect, always helpful and communicates well and fast. I will use her for more products. Thanks.
Was fast very helpful service and no hassle at all. Would recommend and will be trading with again in the future. A credit to deal with. THANKYOU
I was able to find reputable suppliers who were easy to work with. The products were better quality than what big chain stores are selling right now.
I found the right part for my car and save 500 USD by ordering directly from the factory in China. Easy going to order and propose a express delivery by UPS or DHL
AWESOME WAY TO FIND SUPPLIERS AROUND THE WORLD. I GOT FEW EXCELLENT SUPPLIERS FROM CHINA FOR MY NEW MOBILE PHONE ACCESSORIES BUSINESS.
IM FROM BRISBANE CITY, AUSTRALIA.
This company is very professional to work with. They made sure that this order was looked after in a proper and timely manner Thank you very much
Working with stanley on getting my sample soccer ball was a great experience he was very attentive and spot on for what i needed.
Thank you guys
Being a first time user, I found this company very quick and easy to order from. I will definitely utilize this service again in the near future.
I agree to buy products on this page, at first it is distrustful but then you understand the mechanism and use of the app to make purchases
Got grate service, good product and in a compatible price.
The site is user friendly and easy to navigate in even though it was my first time.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.