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Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
This company does not typically respond to reviews
204 reviews
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
This is my third order. All fast and correct. If there is a defect in the product, a solution will be found quickly.
Anyone who is going to buy or place an order in Alibaba, make sure you actually see the products, test it and NEVER trust their product description, what they say or not even the videos they provided to you. Even if the product description is false, alibaba will say you should have an agreement on the quality or efficiency before you place an order, rather than just place on order. Our family purchased one laser cleaning machine and costed us 4.5k USD, turns out, it cannot even do the thing it says can do. We worked with supplier and try to fixed the issue. At first, they blamed us for not using the machine correctly, then say the machine is like that, we should not expect too much and product description is just for our information ( they even had a table to compare all the different cleaning products, every single criteria for this machine is better than other options, even they admitted their product is not as good as other cleaning methods, alibaba says they cannot do much about it), and then they say there is might something wrong with laser head. It took 1 month for them to admit it might be machine issue but they would not refund / let us return the product. They say they want to fix the issues by sending a new head but did not say what if it is still not working. After all these bad experience, I cannot even trust them anymore. It is very frustrating as Alibaba allows suppliers to put misleading advertisements and trap customers to buy, then then it is your fault for trusting them. Not sure if anyone out there purchased laser machine and have the same issues, would be nice to contact me and share experiences. I wanna get my money back and send back this useless machine. I think I would not buy anything from here again.
Tip for consumers:
Unless you know the supplier, trust their products, less than 1000USD or you don’t care about he money you lose, then use this Alibaba to buy. Having a hard time to trust such expensive machine can be so bad, low quality
Products used:
Laser cleaning machine
The 10.1 inch Android 8.1 HD Touch Screen GPS Navigation Radio for 2005-2010 Suzuki Swift with Wifi Bluetooth support SWC 1080P is perfect
Swift shipping. 5 days to get the item.
This was the first time I used this shopping platform, it seems safe since there are VERIFIED suppliers, which gives confidence when making purchases online from the other side of the world.
Great communication, received a sample and requested some adjustments Merchandise was exactly what I expected when I got the finished goods
May order some Tee shirts from this vendor in the future
I use this company all the time, and recently was able to recommend them to 20 of my friends, all of whom were very happy with their products.
Tip for consumers:
Ask for Elena, tell her Lisa sent you
Products used:
Die cute vinyl and holographic stickers
I am a North American company. The time is different. He is very and willing to help me deal with my problems. Very patient and worthy of use.
This is my 3rd or 4th order, I am very pleased with the ordering and shipping service. My products have been on time and great quality.
Tip for consumers:
Product research and Alibaba.
Products used:
Dry Palm Leaves
I purchase since years on alibaba.
Now make things done in china and I import to my country.
Doing a very well business with alibaba team!
Good service, this is my first time buying here, and I liked it. It is very handy to have a buyer protection specially for purchase abroad.
They were reassuring and awesome, the steamer comes with 3 setting for color steam and treatments. It's wonderful my clients love it and I do also.
Very easy to use platform and a lot of suppliers to choose from. I like that you never have to talk over the phone with anyone.
I am making orders in Alibaba since 2016 and the experience is great. Just look for a nice provider and you will be happy making business
Perfect quality and fast service 100% trust worthy and in fact better than pictures and heavy duty so i would buy any product from this company
My advice is to check the profile and rate of supplier before your order or deal with any supplier also don't forget to read his review
Good experience. Very glad to see my product at my door and it was not lost in shipping or a scam. I like the Product design.
Adair has consistently shown me that they are focused on my business needs and are willing to make the extra efforts to ensure our mutual success.
I have found items I wanted to order, but the sellers require 5,000 pcs or more, and that is way beyond what I need. Very disappointing.
Fast and very easy to order. She helped me get just what I needed without any problems. That part is the same is in the photos.
Most suppliers listed here are great, fast and easy to work with. Alibaba website could get a bit easier to navigate, but overall is very easy.
It was nice to deal with this company, i am in Canada and they made everything easy. Very happy the product was quality and shipped fast!
Friendly and easy to work with and prompt in helping us. Thank you for your help we will be make more orders in the near future.
Product came quickly and was exactly as advertised. I am happy with this seller and highly recommend them, I will do more business in the future!
I'm learning how to use the platform but could be more user friendly.
Specially to revise the costs and approve things I found a little complicated.
Gain trust and grow your business with customer reviews.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
