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Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
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204 reviews
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Fast and accurate delivery. Consultation on products has also helped us work with professional and immediate responses.
I received excellent customer service on my first purchase. I will have no reservations second time round.
Easy to use and source products online.
I have used Alibaba.com to purchase before. Never any issues.
Thanks alibaba for your support specially for online sourcing of product that came from china... good job
Just perfect! Very professional. Thank you seller for your patience and your communication. I ll be back!
All orders were dealt with professionally. Better speed of delivery compared to last year to South Africa.
Great platform, delivers great suppliers. Trade Assurance makes me feel very comfortable working with the companies listed.
Recently started working through AB and loving it...! No issues so far and all transaction went smooth.
Very high quality fabrics! Quick response and shipping.
Very attentive to any question I made
Thanks you!
Good service provided. Great trade assurance, good communication messages, easy to access. Looking forward for more business
"Great service and great products" from Michael Lu
Quick shipping easy communication and good quality goods.
Thanks
Bought a few products. Product search and selection for business use is very easy for assesing profitability.
Excellent quality of work and material. Manager Joyce is very professional in her work. Recommend for purchase
Very pleased doing business on Alibaba. You can do business with confidence and sleep well at night.
Very good service and excellent backup. Will certainly be using this service again in the near future.
Good experience. The overlay is easy to comprehend and there are so many different products and sellers.
Brilliant service from Sarah as always. Very fast process from start to finish and clear informative instructions.
Very good, fast service. Liked the products a lot, looking forward to cooperating more in the future.
Reliable source and good quality of service. We place order and track easily. Payment mode also easy
Easy to order and communicate with sellers and trade assurance is really helpful for protecting the buyer.
She was rapidly and professional, very patient with customers and looking always to satisfy the customer inquiries
Good quality, Good package, kindness and professional. Next time, I would like to try more style here.
Good customer service and detailed pricing. It was my first experience ordering on alibaba.com as a customer.
Gain trust and grow your business with customer reviews.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
