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Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
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204 reviews
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Really impressed with the massive suppliers and products, but it is very simple to negociate and make good business.
I have been satisfied working with them. I love their client service, she always encourage me and supports me best.
Products used:
Corsets, leggings, sport clothes
We are in Canada and had no prior experience of outsourcing overseas. Working with a manufacturer in China that we found on Alibaba.com turned out to be a surprisingly easy and smooth process.
The Alibaba badges for companies listed on the site enabled us to narrow down the list to those that are verified and are part of Alibaba's Trade Assurance program. We therefore felt reassured that we were dealing with legitimate companies.
The second stage was communicating with the selected half dozen companies and there, again, Alibaba.com made the process so easy. We could exchange messages within the platform, send and receive photos and PDFs and negotiate prices and terms. The majority of the manufacturers' reps responded promptly and all had a reasonable enough command of English. It's perhaps no surprise that the manufacturer we eventually went with was the one in which the representative had the best English and was able to market their work most effectively.
What was really outstanding about working on Alibaba.com was the Trade Assurance service the website offers. With this service, you pay the manufacturer via Trade Assurance (for a small and reasonable processing fee). We liked the option of paying using a credit card. With Trade Assurance, the manufacturer is required to follow the terms of the contract (price, specs, delivery times, etc). If they don't live up to their contractual obligations, the buyer can file a dispute and Alibaba will investigate. This was important and gave us the confidence to work with our manufacturer.
We received our order on time and packaged securely. The craftsmanship was excellent and the goods looked very beautiful. We tested every single one of the 150 products we'd ordered. All were up to the capacity we ordered and all functioned properly. It was such a smooth experience working with the manufacturer and we will certainly return to Alibaba.com for future projects.
Easy to communicate & understand Friendly & helpful The order was fully compliant resolve Very professional High quality, Alice is a very professional
Tip for consumers:
Easy to communicate & understand Friendly & helpful The order was fully compliant resolve Very professional High quality
Very satisfied, Good quality, Excellent service, We can give our best recommendation, very helpful personal
Tip for consumers:
Very satisfied, Good quality, Excellent service, We can give our best recommendation, very helpful personal
Products used:
Aroma Oil
I ordered a Solar PV Combiner box just before Christmas and 5 days later it was delivered from China to Darwin! Quality was very good and I am very happy!
I'm very happy with the results. The process is quick. And when I send messages to the supplier they responses.
Got order to me fast and easy to work with. Ordered 3,000 from them and they fulfilled it without problem.
First time I buy in alibaba.com and I am very satisfied there are many products and the payment is protected
Great Nursery bag and we received it in a timely period.
The supplier was very courteous, responsive and very helpful
Products used:
Nursery bags
Safe Secure Buying Experience and wide variety of items to search. Easy process and very good chat and help services.
A good supplier service:
Item received fast and in good condition.
Thank them for being professional, patient, friendly and helpful.
The website and the goods offers great response, very nice quality product and quick shipping. Awesome app to use overall
Excellent products and service. I received the products in very good conditions, they customized my order just like I wanted
Safe Trading to the buyer also Alibaba gives support till goods are arrived also in ordering and safe payment processing.
Product was exactly what I was looking for and designed to my exact specifications. Easy transaction and communication with supplier.
Search was successful for custom replacement part. Could not find in USA. Manufacturer custom made part to match my original.
I found a very nice guy to work with, really appreciate the services both by the website and the supplier.
This company is sending you different design as what they show you the sizes L and XL are in fact the sizes S and M measured with their own size chart this whole company is rude and a big scam
1 am very satisfied buy via Alibaba.
I hope to further enhance online products such as Benshaw Contactor and Joint Sealant PTFE Brand MH40 Bosch.
Not on the alibaba list yet.
Everything was so quick, and even with some delay from me they were always there to support me, so thank you very much.
Thanks for Alibaba assurance cover, they gave confident to pay with out fear, i thank all the team for the job well done
Need to buy products made in China, Alibaba makes all my transactions feel safe and secure! They are the best of the best!
My experience was very positive! Placing an order was so fast and easy, I am now using Alibaba for all my sourcing needs!
I do very good business on alibaba and i recommend peoples to try alibaba.
It is great for sourcing everything from whole world
Gain trust and grow your business with customer reviews.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
