• Alibaba

2024 SITEJABBER AWARD

Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
141
Neutral
3
Negative
35

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

customer service (611) trade assurance (621) quality products (376) product quality (185) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user timothyr755
1 review
1 helpful vote
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December 1st, 2022

An incredible place to be able to come to meet your profit margin needs. Great Pricing and fast communication!

Service
Value
Shipping
Quality
Thumbnail of user candiceg53
1 review
0 helpful votes
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September 22nd, 2020

Love it great quality the hair is so beautiful and bouncy can dye the hair wonderful products would recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user pruncec
1 review
0 helpful votes
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April 30th, 2019
Verified purchase

Great experience on alibaba.com with competitive price and quatliy, will be back again, very happy deal with it

Thumbnail of user rustyh37
1 review
0 helpful votes
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February 26th, 2021

The best of the best. Highly recommended. Safe, fast, quality, service, and always exceeds expectations. There is no competition.

Tip for consumers:
Just communicate well.

Products used:
Patches, belts

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamj199
1 review
0 helpful votes
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July 27th, 2019
Verified purchase

Alll ways on point and never disappoints have been ordering several years now and they always. Come through.

Thumbnail of user christinem341
1 review
0 helpful votes
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August 22nd, 2018

My builder ordered bifolds with a five year warranty on a recommendation. When the doors were fitted it transpired that the handles were not up to Australian standard and broke on installation. Vincent the contact at Superhouse confirmed he would replace three complete handles with locking mechanisms. Three single handles arrived without locking mechanisms or the handles for the other side of the door. It was ridiculous. Plus they had altered the mechanism so the old lock would not have fitted anyway even if it was to australian standards. When my builder and I informed Vincent from superhouse that he told my builder he did not believe him. He insisted his staff had sent three complete locking mechanisms. I have since e mailed Vincent at superhouse with photos of my bifolds. There is no locking mechanism and my builder for security reasons has had to put wood through the lock to keep it secure. I have sent photos to superhouse and they have refused to respond. They have said they will replace THE WHOLE HANDLE SET FOR $400 Why should I have to pay for this?

They are the worst company DO NOT HAVE ANYTHING TO DO WITH THEM.
If you look at the reviews on Alibaba they are all the same. They are crooks! And guess what I tried to add a photo but wont accept anything more than 5

Thumbnail of user elizabethl590
1 review
0 helpful votes
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April 1st, 2020

100% reliable
100% satisfied
I'm going to use the service again. I recommended. It was fast. And the final product it' wonderful thanks

Thumbnail of user lilya79
1 review
0 helpful votes
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October 8th, 2020

Very happy with the supplier. Easy to communicate and make business. There are several supplier to have comparison. Overall, they are all good.

Thumbnail of user srdjans2
2 reviews
0 helpful votes
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July 27th, 2020

Even in the age of the corona virus, quality companies keep contracts and do business with quality and value. Alibaba for each recommendation

Tip for consumers:
i recommend safe shopping via alibaba

Products used:
silicon electrode and cables company Shenzhen Skyforever

Service
Value
Shipping
Quality
Thumbnail of user othmanc
1 review
0 helpful votes
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October 11th, 2020

We cooperated with the supplier before, and repeat order this year, the supplier gave good suggestion and made better mould to improve product.

Thumbnail of user parisw24
1 review
0 helpful votes
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December 12th, 2020

Alibaba is the best. Easy to use, great customer support. So so glad I used Alibaba to help make my Vision and reality.

Tip for consumers:
Great customer service. Great turn around time. Speedy shipping.

Products used:
Board Game manufacturing

Service
Value
Shipping
Quality
Thumbnail of user eileeny12
1 review
0 helpful votes
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March 5th, 2020

I was looking for office chair for my office. And Chinese, my friend, always response quick, the price is nice too. Good experience.

Thumbnail of user arnoldg32
1 review
0 helpful votes
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November 16th, 2019

Alibaba is improving daily. What a great site. Alibaba is making sure fraudsters are removed and the site becomes more trustworthy every day.

Thumbnail of user younesa11
1 review
0 helpful votes
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December 22nd, 2020

Alibaba is simply unbeatable! Quick and smooth transaction and very very efficient service! Best place to buy anything you need, or simply want...

Thumbnail of user victorm292
1 review
0 helpful votes
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February 9th, 2020

The seller are trust worthy if they don't have products or they are out of stock it is easy to get the refund. Even the issues are resolved quickly.

Thumbnail of user florenew1
1 review
0 helpful votes
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October 14th, 2020

Thanks so much everything came out so beautiful will be ordering again, the order got to me in a timely manner get service, Thanks so much

Thumbnail of user sufiana5
1 review
1 helpful vote
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November 25th, 2022

Easy communication, understanding, fast delivery and a beautiful product.
And various options
Thanks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamd18
1 review
11 helpful votes
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September 1st, 2016

We bought a $655 movie screen 12' x 16' from SHOWME INFLATABLE CO. LIMITED, sminflaable.com, just before shipping we find out that is the overall size, not the screen size. That is not what we ordered. They said they could make it bigger for more money we paid the additional for the bigger size and for the additional shipping. Then the screen was not the right material. They charged us an additonal $231 for the different material. They sent pictures of the screen - a huge 2 inch line where they seamed the material was down the center of the screen. I told Alibaba and SHOWME INFLATABLE CO. LIMITED this was not acceptable. And i filed a dispute. Alibaba did nothing, they didnt look at the pictures submitted of the awful screen. We were scammed on this. Alibaba wanted me to pay $500 for an inspection of quality. I didnt there was no need to inspect, it was evident from the pictures. We had no choice as they already had our money. We received the screen. It is awful and cannot be used- just as we thought. There is no protection for the buyer even though they promise they will protect you. They are on the side of their manufacturers. BUYER BE WARE! We wanted to save money by buying over seas. Now we have to buy a new screen here in the states. We ended up paying a total of $1400 for a screen we cannot use. Alibaba did nothing. A lot of emails, but did nothing. I will never use them again!

Thumbnail of user johannag22
1 review
0 helpful votes
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June 3rd, 2019
Verified purchase

Even if project was in late, quality is very good. Salers and workers are very nice. It's a good experience to work with this society.

Thumbnail of user salesn
1 review
0 helpful votes
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September 18th, 2019
Verified purchase

Quick quotes, easy order placement and quick delivery, we will use again when we need LZ0H cable.
Seem flexible in their manufacture which suit us.

Thumbnail of user kennethj91
1 review
0 helpful votes
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September 17th, 2019
Verified purchase

Always Trustable service to make business inside Alibaba. They are helpful with any questions i have to make it safe for me and other buyers.

Thumbnail of user yingl16
1 review
0 helpful votes
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September 12th, 2019
Verified purchase

Alibaba provided a huge supplier market for us to choose the best vendor to fit our needs. The alipay is very simple, straight and efficient.

Thumbnail of user carloa24
1 review
1 helpful vote
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March 28th, 2019
Verified purchase

Very positive experience. I am 100% satisfied and my company made a vey good deal. Everything went good and as expected. No surprises at all.

Thumbnail of user muhammadg14
1 review
0 helpful votes
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December 3rd, 2020

Did as they commited to do. Very fast and quick response to customers and this is my first experience about shipment that was amazing. Thanks

Thumbnail of user eyalc1
1 review
0 helpful votes
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June 16th, 2020

Supplier was very helpful and courteous. Shipping was on time and took only 4 days!
I will certainly recommend to all of my friends,
Eyal

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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