Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
We needed this machine quite urgently and received it within 10 working days, very happy about that. Machine received in good condition, good quality for the wooden crate. Great service and follow up from John.
First time user. Very easy and happy, will be ordering more product through alibaba now. The company we got our product from were highly reputable and had 1000's of great reviews. Progression and very helpful.
So far, I love working with Alibaba, professional suppliers, great prices and secure checkout. Easy finding product from multiple sources. Ability to chat with potential suppliers. Monitor transaction is clear and simple and tracking shipment
My e-bike order went very smoothly. Company representatives will very helpful and knowledgeable about Customs rules between China and US. Product was delivered on tinThough there was a couple of issues with one of the bikes I ordered, the Company did everything they good to get my problems resolved. Marina and Henry are a credit to their company.
This allows global reach for a diverse set of countries and its people. The ability to transact business across the globe and have the product ship you without leaving your home or office. Its amazing
Everything was very clear about the product costing, quality and shipping charges. But i could not find out the custom charges on Alibaba website that i had paid to courier company before receiving the consignment.
Amazing and wonderful service Genie was always there to help and luckily very patient through the whole process I am defiantly using them as my primary manufacturer and hope to keep n contact with them
I like how this site gives shoppers a wide fariety of products to choose from and the rates and prices are very agreeable. I found on here, something I have searched for, for a long time. Not only did I find what I was looking for, it was very affordable. Thank you Alibaba for making online shopping, fun.
I have had an excellent experience buying through Alibaba.com. It is easy to communicate with the support team and with the supplier. There is a lot of information about how to do everything you need.
If you use the service properly, you won't have a problem and you'll be protected. Make sure you have detailed conversations (and document) with your manufacturer. If you have problems, loop Alibaba Customer Support in right away and stay on top of things. It's your responsibility to build a good relationship with your manufacturer before ordering.
Never ever buy from this site, this company's are complete scams, they will just take your money and never send you any products. Think twice before buying anything especially if they don't take credit cards.
Excellent products and service. I received the products in very good conditions, they customized my order just like I wanted. The customer service was exceptional. Abby helped me so much during all the process, answered back really quick, and gave me solutions for all my enquiries. I highly recommend this company and will definitely buy with them again.
We wanted to offer our customers special items from our company. They love our t-shirts, tank tops, hats, pants, and love our bodybuilding super stars. When my athletes wear them their fans want to know where they can buy them. Now we can link on athletes IG and they make money on the sale as well.
Tip for consumers:
come in different sized lens . so make sure what look you are going for. Maybe pay to have a sample sent with no logo just so you can feel the quality , You will not be disappointed
Products used:
Aviator Shades with interchangeable lens. we also put our company name on the side arm of the shades.
Alibaba has made it possible for me to have trust that I can transact business across the world. I have trust for all suppliers with Trade assurance and customer reviews. I am looking forward to my next shipment.
We have just received our mobility scooter from China, which we bought through Alibaba. We found that the purchase was carried out without any problems. We were in contact with the sellers all the time. Would recommend this company.
Middle ages forwarder. It took us one month to receive the goods by air in Greece! We lost a lot of orders, as well as our reputation to our customers. Stay away from Alibaba forwarder, is a terrible experience
If you can spare the time to compare prices, & you don't want the goods in a hurry, this is a great site.
I've made many purchases without issue. When something hasn't been quite right, its been put right.
Needed a specific commercial sprayer for my business. Saved over $500 by using Alibaba - service was 5 star and shipping was from China to Canada in 5 days - I'm impressed and would recommend this source supplier for your business.
I really enjoy Alibaba and would recommend it and will continue to use it, only problem that i have is that there for many different spots where messages are sent, either on the site the message center, email or phone message, but then do not show up all the time so if you get a message you must try and find what spot the message went to it is very confusing and time confusing.
I have been buying on Alibaba for many years and I recommend that it is the best shopping application, the rates may be a little high but it is a great B2B buying platform
Satisfied with good product of All in Two design Solar street light
And fast follow up and nice communication.
We are under testing of the quality and will be available next week.
Hope the result would be O. K
All the companies I have came in contact with were fast, informative, helpful, willing to earn my business, and just overall a pleasure to work with. I enjoy ordered from Alibaba. It is the best service and price available!
This platform is amazing. It is easy to use. I wish Alibaba.com would look at the products that are listed for $1 when it should cost several hundred. There is nothing more frustrating that looking at a wrong price.
Alibaba is the best experience so far where its related to ease of searching the products and communicating with suppliers. I would say amazing experience with easy to use online tools for communication, orders and payment. Specially trade assurance.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Nini, based on your description, we assume you might have met with an unpleasant trade dispute on Alibaba.com. If so, please provide your account information via private message for a check. We will do our best to assist accordingly!