Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Pretty good service standards and no worries using the Trade assurance feature on Alibaba. My shipment arrived on time, great support and response times from the supplier and happy to use this site again to source more products
I purchased infant toys from here. The experience itself was pretty straightforward and above board; however, shortly after the transaction was completed, my cell phone was getting slammed with spam texts. Don't give them your cell phone number.
This is my first time ordering some items with Alibaba. I hope to continue doing the same. The logistic is the main issue to trade online, due to high expenses on shipment.
I will continue purchasing as it was an exciting step done recently.
Thanks
Alibaba is a valuable resource to companies wanting to trade with China. Their web interface is very easy to use. The trade assurance is very helpful in making sure that one receives the product that was agreed on. I would highly recommend using Alibaba as the premier, importers 'Tool Of Choice." resulting in good communications and on-time shipments. Thank you all, of the very courteous agents of Alibaba.
It is getting harder to find products on alibaba because searching, for example, product + blue, returns items that are either product OR blue, and so many more "hits" that are not at all relevant to the search.
Alibaba made finding a supplier easy. The key is doing research and talking with the suppliers to make sure the quality is what you are looking for. In the past we have had some pretty shady suppliers that have given us a very low quality. If you are unsure always get a sample before placing large orders. With this understanding we are now having a very positive experience.
Alibaba is a great platform which apart from the vast array of products on offer, thee are built in protections for both buyer and seller.
The order system and payment gateways are all very useful tools giving a complete search, order, pay and receive system.
I saw the coat from the online Alibaba catalogue. When the goods got delivered,they were totally different from the original.
For the moment I just bought licences and I really appreciate the way I was served.
So I recommend everyone to go and take a look.
Had some issues with getting the exact custom colors I ordered, but she got it right in the end. Shipping was kind of long but, quality over all was good. I did come into a few of the vendors respond quickly and I love that.
I bought a red light Therapy unit and received it in good time considering it was sent to South Africa which has a very slow post office. I did not need to contact the seller other than for a tracking number which was provided promptly.
It has been a pleasure communicating and buying here. I get my orders faster from here than many times when orders are made locally. I love the people I have dealt with, no problems and very reliable service!
Very good service and quality with reasonable price. Logistic also very good!
The supplier can provide you a lot of information on productions and willing to hearing from you.
This is my favorite seller!
There's always the concern when purchasing from a different country but I have now purchased goods from four different suppliers and have found them all to be polite, professional and quality. Not only that but all shipments sailed through customs and got from China to my door in under 2 days.
Didn't know what to expect ordering from alibaba, but I am glad I did. I didn't realize all the things you could buy on alibaba. I have helped my parents buy many of their supplies for their business. I have had a good experience and the communication with suppliers is usually very easy and the responses are very fast. Shipping has been good and products are packed well.
Alibaba helps protect the buyer by offering Trade Assurance for companies. I will only order from manufactures/supplies with it. A great way to protect yourself. Just make sure that the seller has Trade Assurance.
Could not be happier with the service and products I received, Alibaba made a great first impression on a new customer making what was for me, a very big purchase. Everything arrived on time and in great shape.
There was an issue with logo printing and seller promised a redo but no proof/update, but opening a case with Alibaba seems to help get things moving along. The redo was great. It makes me feel safe to trust Alibaba for more purchases. Thank you.
Had a great experience! Ordered with a company called Shenzhen Brilliant Electronic through alibaba for over 1 year now and they are nothing but kind and understanding to me! They have great quality control and always fast shipping!
Wonderful from start to finish of my order. The communication are clear, always has a reminder that written agreement or communications should be within the site of Alibaba. Easy to see the trending items.
The product of excellent quality. Very responsive sales manager. Received the goods quickly and in excellent condition.
It was a pleasure to do business!
Ceramic rods of this Great product, perfect communication, many thanks!
Had a great experience using Alibaba to purchase through a new China vendor. Easy communications system. Easy ordering. Easy payment. Product was good quality and quickly shipped. Will now use this vendor long term.
I ordered a full spectrum sauna. I paid for shipping. When I received the package it was severely damaged. The shipper refused to ship it back, they made me take it from the dock. No one takes the blame for the damage. I am stuck with a broken sauna. The distributor won't even respond to my messages. I highly suggest you don't order anything from this site ever!
Aside from being a great and secure sourcing website it has a huge variety of products to select from. I love the trade assurance service which protects the buyers orders and makes shopping worry-free.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.