Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Have had three issues with other sellers - and two filed for full refund and one partial refund. For full refunds (because sellers did not honour and keep to the agreed products), Alibaba refused to refund the transaction fee (which they claimed is like banking transaction). Banks have credited transaction fees when the deals fell through or refunds made, but Alibaba insisted that these are not refunded. Their policies of granting refund of transaction fees were listed and we do qualify for the refund of the transaction fees - which Alibaba refuses to acknowledge and refund. This is a scam and very disappointed also with the repeated same replies again and again, running away from their responsibility. Order No**************841 and **************841. There is no protection for the buyers and I am considering other platforms after delivery of my orders. Very Very Disappointed.
Tip for consumers:
have had three issues with other sellers - and two filed for full refund and one partial refund. For full refunds (because sellers did not honour and keep to the agreed products), Alibaba refused to refund the transaction fee (which they claimed is like banking transaction). Banks have credited transaction fees when the deals fell through or refunds made, but Alibaba insisted that these are not refunded. VERY VERY DISAPPOINTED WITH ALIBABA CUSTOMER SERVICE.
Products used:
the products I ordered
Work with Fred. He is the main guy. Friendly, helpful, more of a friend actually. Excellent service, quality, and product. I was really reluctant to using a supplier from China, but these folks are 100% legitimate and make you feel very comfortable from Day 1. The shipment was packed and delivered very nicely, professionally. No problems with customs in Canada, Fred & his team are excellent. From customizing to every detail, awesome.
Very Great suppliers to deal with! They will help you to find the exact product you are looking for a very competitive price They will also make sure to give you all the products in good quality. Super satisfied and will definitely purchase again.
I received a quick response to any question or request I had. The order came out on time and as agreed. There was no problem with the product or shipping. Reliable service, kind and tolerant. I rated five stars because everything was perfect and I have nothing negative to say.
I was really quite dubious about ordering products over the internet from China but I have been proven wrong with my suspicions the product is great and the service even better, taking only 5 days from ordering to collection from half the way around the world top notch really pleased.
Alibaba website has feature where you can enter what looking for to get many quotes. Very nice feature. I received about 10 quotes! You have to do your due diligence when researching if company will meet your needs, but definitely very good. If I could give 6 stars I would!
A little nerves at first but it all became clear as the purchasing process unfolded.
Once you understand how Alibaba dot com works you become a lot more relaxed and the trading experience become a lot more enjoyable.
I recommend Alibaba to anyone that is looking to expand their business.
So far I received only quality items - received in time! All watches was very well packed. Any prospective buyer should carefully look at the sellers credentials. I had a few mishaps, but was in time to cancel the order and the amount was refunded. Make sure to use trade assurance.
It was my first time on line purchase, and it is quite intimidating exposing yourself to strangers. However, the service provider, Monica Shi, really took me through the process and allayed my fears. Within 5 days the order had moved from the factory in China to my gate in Nelspruit, South Africa. Wow, How Wonderful. I'm so elated that I now have to order my consignment without travelling anywhere.
Very easy to use and find a gold supplier that is trustworthy, before all this i had placed an order through an Alibaba supplier and was burnt but it didn't have the security and pay back back then so they have fixed up the problems and would gladly use again.
I have bought an Electric Wood Shredder & Chipper from Anyang Ainuok Machinery Equipment Co., Ltd.
Mr. Simon was very helpful in choosing the machine that would handle the shredding and chipping of woods in my farm. Alibaba facilitated getting the correct company and the company through Mr. Simon helped me a lot. So far it seems the product once it arrives will do all my wood shredding - Of course the machine has not arrived yet, but the shipping is on the way and will wait for its arrival.
Tip for consumers:
Definitely once the product arrives and perform well I will recommend to my neighbors
Products used:
The product has not arrived yet. But according to pictures they sent me it seems they are the correct items for my farm works.
This is my first purchase with alibaba.com and my shopping experience is really awesome. It's messaging portal is very helpful and able to connect the seller quickly and get every details about the product before I order.
The product is shipped quickly and got it with in 2 weeks to USA (Chicago).
The product is selling nearly $200 more here. Shipping is bit more, but if you consider the overall price, it worth it.
I am really happy about this purchase.
Ordered a NEW engine head was sent a rebuilt head and wrong one too. When I tried to file for refund after filling out online form it would not let me sent the form. Tried a link on there web page for complaints
And got 505 gate BAD LINK. Kiss off $500.00
It is very important when one is happy, to tell everybody about it. I normally do not spend time on evaluations like this here today - but we have had 5 very positive experiences with Alibaba - the first ones - and the suppliers whom we have engaged with, via Alibaba - are very professional.
The Alibaba.com site is a bit complex, however - when you try to use it for some time, you will understand that it is necessary as you will often be dealing with a lot of suppliers at the same time.
There is a remarkable congruence between what we order, and what arrives.
Desperate, trying to save money to buy my 4 injectors for my toyota avensis, and Alibaba saved my life.
In particular, thanks are due to Jessica Bi, of the Taian Common Rail Industry & Trading Co., Ltd., who followed and assisted me throughout the negotiation, until the arrival of my order, professional kindness and always available.
I would recommend this company, with eyes closed, for their honest and trustworthy.
Thanks so much for everything.
I was afraid to make my first international order through Alibaba, because of the information coming from Ali-express customers, who complained about the quality of products (. The experience I got was totally in opposite. I am happy with the platform and the way it works. I've found a perfect supplier and the product exactly the one I was looking for.
DO NOT USE ALIBABA... Not even going to give them a star... shame you cant have minus stars. I bought from a company they said was reliable ACD Supplies... turns out to be a nigerian address after i traced their IP address from their e-mail to me( which i wish i had done before i had paid them). Paid money and that was the last i saw of it... they then even asked if i could send more as the price had gone up. Thanks Alibaba.NOT!. There are much better and trustworthy wholesale sites to use.Use them instead ( not Dhgate though).
Tip for consumers:
DONT USE IT.
I've used this process a couple of times now and its so easy. Just find the product you like, shop around and find a decent supplier. A good one will even help you if you are not sure on how to do the financial part. So far, I have used Alibaba twice and have had an easy and reliable experience.
The quality of the masks I received from Alibaba was excellent. There were no masks that were poorly sewed. All were well-constructed. I could tell they were all inspected. I did not find defective products and am very well pleased with them. I believe those making the masks take pride in their work because it shows in the finished product.
Tip for consumers:
There are excellent suppliers. Make sure the ones you connect with are TRADE ASSURANCE suppliers.
Products used:
Alibaba does offer full refund if you are not satisfied with their products. I will be making use of all the products that I purchased.
I purchased salon stations, sinks and chair, the company advertise tru alibaba, and when I receive the products their are following apart, horrible manufacture, on web site posted trough Alibaba.com their offer warranty and now after sending pictures and try to communicate with the seller and alibaba, their saying that can't do anything ( let me express that I bought the stuffs only 1 month ago), alilaba continue to allowed this company to advertising there but yet their have no responsibility with anything, that's is wrong, be very careful buying from this company and this website!
I have ordered a Bluetooth speaker from aliexpress.com which is under alibaba.com, the order was made on 5th may 2016 but as of today I haven't received the item, when i was inquired About I got different statements from one of the customer care representative named Esther, first she stated that item has Arrived in destination Which is UAE further she stated that item might have gone missing then she promised to rearrange the shipment and provided with new tracking no and website page to track it, again I got disappointed when I tried to track it it won't show any signs of shipment, I am totally frustrated with my first ever experience with alibaba.com
I'm loving Alibaba so far! All of the vendors I've worked with are professional, prompt with their responses, and do what they say they will do. I feel secure knowing I have Alibaba backing me in case anything goes wrong. Great experience so far!
I liked the rating system for the suppliers and the Quality Assurance Program that gave me some peace of mind when ordering, as I had to pay in advance. Instructions and communications were clear and there was no confusion. Service was prompt and pleasant.
Hopefully, I never had any issues with alibaba orders. I bought a lot of things last year and everything was perfect. I was able to deal with the seller and they always try their best to meet with all my requirements. Very professional sellers.
Products used:
UV varnish
I have ordered through Alibaba many times and I will continue to order through them because I am always happy with the end results. Their products are very good quality, they are very professional and their shipping is extremely quick. Great Job, Thank you!
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Rajesh, I am sorry to learn about your unhappy experience on AliExpress.
Since the inquiry is about a dispute case on AliExpress, not Alibaba.
Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via: http://www.aliexpress.com/help/newContactUs.htm. Thanks for your cooperation!
I am sure that they will do their best to assist you and I hope your problem be sorted out soon.