Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I received messages saying to me that my time to request for a refund was over when the product never reached my company yet. I think they dont pay attention to they are hiring as many of the sale representative dont want to try. Or if there is a problem with the product they no longer respond to you. I had set quite a big about to spent on here but i am close to change my mind,. Some things that they sales is so expensive that i would have to sale it here in Canada 4x the price to make a small catch up of my money after i am done paying for all the taxes... when they say 0.060- 0.070 that is a huge $%^%#&. I never received any really good price that makes me wanna come back but im gonna try one more time
Stay away from Alibaba they have sellers who are big scammers and. I bought two products from the same seller almost 9 months ago, one I never received and I sent Alibaba customer service the tracking number that shows that the product was never delivered to me and they asked me for more proof. If someone buys something through a platform, it is to have some security. The second product is a product with limitations to be resold because it has patent problems it cannot be resold so now I have almost 300 products in my possession that I will never be able to sell I was scammed by the seller and by Alibaba
Tip for consumers:
stay away from Alibaba they have sellers who are big scammers and. I bought two products from the same seller almost 9 months ago, one I never received and I sent Alibaba customer service the tracking number that shows that the product was never delivered to me and they asked me for more proof. If someone buys something through a platform, it is to have some security. the second product is a product with limitations to be resold because it has patent problems it cannot be resold so now I have al
Alibaba is the first experience I have had the pleasure of trading with, outside my country( United States). They are very helpful explaining how to trade on their web site. I have found it to be a great experience. I feel like they are the go to, for any merchandise I need. Thank You, RJ
Alibaba needs to get more involved to gain customers trust chatting with company representatives is not a problem solver Alibaba has rules and policies they should be enforced free shipping means no cost to customer in shipping but when company makes customer pay shipping alibaba should inform seller to stop fake and bad advertising information
I have looked for a good reliable source to buy some materials for my business that were either hard to find or too expensive. Alibaba had all of the items I needed at an affordably price and they sales people were very knowledgeable about the products I ordered.
No Complaints. The manufacturer was very happy to have our business and was very helpful making little changes that we needed like converting over 100 units to 110V Ac from 220 also including the compliant power cord when asked.
Hi, I bought some LED product from aliexpress. With free shipping. However DHL did not give the parcel to me before I paid 24,80 exctra to them! They call prepayment. Do I get discount -24,80 for ali payment now?
Tip for consumers:
Do not believe free shipping by DHL!
As a first time user Alibaba I was unsure of what to expect but I am now very happy to say it was a pleasure and wish I had used the site a long time ago. Great communications and very quick turn around times I could not have asked for more. The quality of the product is far better than I expected
Alibaba is an amazing service and companies that want to eliminate bad business practices should really consider joining Alibaba. We are happy that we did. I reside in The U.S.A., but I enjoy doing business in China. My partners and I felt very safe doing business cross-country, knowing that Alibaba is there to see us through those unforeseen times or unexpected events.
Mrs. LI LY, at Guangzhou Dailusha Trading Co., Ltd, sold me a machine that never worked. I contacted them & they sent a video. I was able to get it to work only intermittently. It would work once, then not work the next time. They kept giving me different things to do and it was finally established that the handle on this machine was faulty. (There was a small screw that would drop out, causing it to malfunction) They promised to send a new one, but never did. They also stopped answering any of my emails/messages on Alibaba. I finally went to customer service with the complaint, but by then, my warranty had run out.
Save your money, I lost $1600 with Alibaba. I did have customer service contact me when I'd posted a negative review on another site, saying they'd look into it. That was 3 weeks ago and now, no response from them either. So besides the dishonest vendors, Alibaba's customer service doesn't do anything to rectify problems either.
Ordered hundreds of pkgs. Of seed, half were the wrong product, who knows what they were. I started filing disputes and that is when they decided to close my account with no warning at all. Beware of this company.
Hi Larry, if you can not access your account and have not yet applied for reactivation, you can contact our customer service team at: http://servicce.alibaba.com/buyer/contact_us.htm. Hope you can access the account soon!
Regards:
Thank you for your attention and kindness to our Corporation. All merchandise arrived well and on time. It was very helpful everything he did for us, thank you again.
Mr. Gilberto Soto
President
Video Game Development Plataform Inc.
Went great, very easy communication, and goods came at a great price and good quality, Alibaba's site works well, albeit a bit clunky in places, but it does make the process of finding a manufacturer very straight-forward
Alibaba.com is a user friendly site that allowed us to do trading and networking with suppliers all over the world. We highly recommend Alibaba to anyone looking to do business globally or buy products from all over.
The process is clear, straight forward and feels safe with Alibaba's assurance. One gets the feeling that no matter how complicated of frustrating the importing process can be that Alibaba is right there all along, very assuring.
We have been ordering through Alibaba for many years and highly recommend them. It's comforting to order from an unknown company when Alibaba is watching over everything. An easy and efficient way to purchase from other countries.
If any company is looking for plastic or rubber product in Alibaba.
Don't contact this company, they'll steal your product and package design and show them and sell them to other companies.
We're one of the victims.
I purchased a knock-of of loge technic. The product was grate for the price. Had fun building it. Although the gears could use some tweaking by the injection moulding group. Rougher and louder than Lego technic gears.
Very good experience, high quality and easy to work with supplier!
We had a very quick understanding, the demo was shown, one piece sample was produced before a whole batch was purchased.
Excellent, and thank you Vanessa!
The hair was thick and Beautiful my customers really like the hair. Alibaba I would recommend you to all my friends who want to go into Business Thank you your service is excellent everything went very well!
Very happy. Out of all Orders, which are in the 50 single transactions, we had only one issue with a supplier. Alibaba stepped in and helped to find a very good resolution. Products and People are awesome.
High quality products, fast delivery, professional team.
Fully recommended!
It is easy to communicate and find products and suppliers.
You feel safe at all times, all very well organized to ensure the good experience of the client
Alibaba.com a wonderful place where the buyer can find a supplier and vice versa. Alibaba's website is very simple and accessible even for a child.
I wish Alibaba to continue to maintain a high level of professionalism!
I was nervous to order from out of the country, but Bonnie with Haining Qiangyi Trading Co. Made the experience so wonderful. She was quick to respond, answered all my questions, and was super patient with me when I wanted to change things on my order or add more product last minute.
We needed some socks asap and Bonnie was able to make that happen. We also didn't need a huge quantity, and she was one of a very few that was willing to accommodate our needs. This for SURE will get her more business from us.
We received the socks, which had our logo embroidered at the top, and everyone was impressed! The quality of the socks and the embroidery was good... or logo lettering is very fine.
We will definitely be ordering from Haining Qiangyi Trading Co.! :)
Great service, professional stuff, high quality. I really appreciate that i have had a good experience of purchasing goods from this company. I will be ordering again and again. Thanks a lot for the service you provided.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Jyrki, we are sorry to hear you have encountered an unpleasant purchasing experience using DHL express, since we are Alibaba.com,(not Aliexpress.com), please directly contact Aliexpress.com customer help at https://helppage.aliexpress.com/buyercenter/index.htm Hope everything goes well with your transactions!