Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
The staff were always in contact with us and went the extra mile to be sure that our design was done correctly.
Upon delivery, we actually got the product a few days faster than expected.
The quality of what we asked for was exactly what we asked for. They go out of their way to get you what you order.
Alibaba seems to go out of their way to be sure that payments, reviews, complaints and anything necessary is done on their site to your satisfaction.
I received the items as ordered. The quality of the items were excellent beyond any doubts. Slick design, and works with my 100% satisfaction. Thank you for excellent product. I will recommend friends and family to shop from your store.
I recently ordered some product via Alibaba and the ease of transaction is one of a kind. I am able to connect with key players oversee and acquire the product I need with little effort. I appreciate this site and structure. It make doing business for newcomers super easy.
Alibaba.com opens communication between sellers and buyers. Many suppliers to choose from. Very detailed descriptions easy access to new merchandise. Very helpful with selling ideas. Also great communicators fast in refund issues. They are the go between buyers and suppliers
My experience shopping on Alibaba was a pleasant surprise, after reading some negative reviews and interacting with different suppliers, I meet Cassiel Wang who was not only professional, but also efficient, understanding and patient. My products came quicker than expected and in good condition. Two weeks after my first order and I am ready to order again. I am 100% satisfied. Thank you Cassiel :)
This company is a very creative and quickest reaction. I just explain our idea to him with messenger, But, in spite of low information, This company made an excellent sample for us. Thanks a lot. This company is the best.
Great experience right from the day one of engagement. Great team and will be a partner to do long term business with. Spring, International Sales Manager is a super lady, will always be there to help you in every step of import. Overall experience is nothing less than GREAT.
This was one of the smoothest transactions I've had on Alibaba. The customer service was great! Communication was easy and timely. Product turned out just as I had planned. I will be returning to order more when the time comes.
Alibaba supports scammers. Any place can have scammers. BUT Alibaba cover for Chinese scammers. The Alibaba refund process is a joke. You can't win no matter how much proof you may have... I strongly recommend not to use this service.
I have been a long time customer of Alibaba.com. I believe it is the greatest trade organization in the world.If there is a problem Alibaba will promptly step in an remedy it. You can bet this doesn't happen often. You can shop with complete safety and confidence at Alibaba.com
Alibaba has become a critical partner in sourcing unique materials and finding supply chain solutions. My company is growing and much of this growth comes from tools that Alibaba provides to increase our products speed-to-market and their unique chemistries the provide new solutions to final consumers
Very useful resource for buying bulk materials (better than Ebay or Amazon by far). We needed a sample for our product and we gave our Alibaba representative ~20 changes to our criteria for the sample. She was very patient and kind through the whole process. Thank you Seven White!
The bester power crew helped sort out the Turbo I needed the shipment and also the customs they were excellent to deal with staying in regular contact so I knew what was going on at all times. I would recommend them to others. 5 stars Paul
This is the first time I have been shopping for something through the Alibaba.com site and of course I was worried if it would be all ok...
Everything went perfectly and the products I ordered arrived on the scheduled date in Greece and in excellent packaging.
Thank you Alibaba.com
Always a pleasurable experience and the communication is always promptly attended to. No matter what you need, there's plenty of variety and choices with unlimited resources, suppliers, vendors, and basically everything under the sun to make a business flourish successfully.
Thank you Alibaba, the people we have dealt with through Alibaba is honest. We receive what we ordered, just one more arriving soon and this time learnt a lesson for next time, but all good. Feel safer going through Alibaba.
After more than 5 years as a member, I have seen Alibaba improve consistently and create a strong international marketplace for buying and selling. Their escrow service is excellent and has provided guarantees for us in more than seven transactions.
Excellent place if you are looking for manufacturers of any products, you name it you will find it. And they all seem to be genuine. I have ordered one product so far, i must say I was very satisfied with the quality of the product and their prompt communication.
I can find everything I need here and get a response fast! I have already worked with 3 different suppliers and they all give me exactly what I want for my customers. This is great for business and growing relationships!
Alibaba is a great website but is missing something!
Customer review is the most important tool in the world!
Especially when you deal with scammers, bigger quantities and bigger numbers $$$.
I love Alibaba but then is always a battle between me and the supplier every time I try to pay with PayPal.
Is like a big punch in the face... the worst thing you can say is that you pay with PayPal and suddenly the prices go up.
To be able to differentiate the scammers from the real manufacturer is by being able to post a customer review for each manufacturer!
Every time i purchase something on Ebay or Amazon that's the first thing i do... check the customer reviews!
Why are they so afraid of PayPal?
What a great service to use safe secure and most products are of good quality on the site. The prices are reasonably price depending on supplier but overall great prices. The only negative comment is the cost of shipping to Australia most suppliers markup their shipping costs.
Supplier was super helpful. I'm honestly just a hobbyist and felt so out of my element here. They made it super easy and answered all my questions.
And I hope it's also clear that the title is a light hearted jab at the website's design with the title thing.
Reviews shouldn't have titles.
The quality is great and the shipment was on time! We are greatful that Mark went above and beyond during a pandemic to send these pants out for our team and he also been helping us communicate with our forwarder and we greatly appreciate it. Looking forward to do more business with you!
Products used:
Pants
At first glance Alibaba can look a bit messy. But after a while you get used go it. Theer are so many smart functions and the fact that manufacturers are rated and here are insurance built in to the system makes this such a great trading place. It's easy to find suppliers here.
I have been purchasing various products through Alibaba for the past 3 years and I have always received my products safely and the quality is great. I buy from a few suppliers and Alibaba makes the entire process simple and secure. I feel safe buying through Alibaba, and that the Suppliers they offer have been honourable.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Lucia, kindly note that currently we only have customer review for online orders, so if there is no review found on the site of a certain supplier, it means that there has been no customer to leave one yet, as you can understand. Also, unlike Amazon and Ebay, Alibaba.com is a B2B site for bulk purchasing, therefore the transaction details such as payment and logistics need to be discussed with the supplier directly. If you are concerned with payment safety, you are suggested to use Trade Assurance service to place the order. To learn more about this service, please refer to: http://tradeassurance.alibaba.com/bao/buyer_advertise.htm. Hope the information be helpful!