• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user toddm229
1 review
0 helpful votes
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April 15th, 2019
Verified purchase

The staff were always in contact with us and went the extra mile to be sure that our design was done correctly.

Upon delivery, we actually got the product a few days faster than expected.

The quality of what we asked for was exactly what we asked for. They go out of their way to get you what you order.

Alibaba seems to go out of their way to be sure that payments, reviews, complaints and anything necessary is done on their site to your satisfaction.

Thumbnail of user syedh48
syed h.
1 review
0 helpful votes
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January 25th, 2020

I received the items as ordered. The quality of the items were excellent beyond any doubts. Slick design, and works with my 100% satisfaction. Thank you for excellent product. I will recommend friends and family to shop from your store.

Thumbnail of user seanw158
1 review
0 helpful votes
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September 5th, 2019
Verified purchase

I recently ordered some product via Alibaba and the ease of transaction is one of a kind. I am able to connect with key players oversee and acquire the product I need with little effort. I appreciate this site and structure. It make doing business for newcomers super easy.

Thumbnail of user elsar24
1 review
0 helpful votes
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January 6th, 2020

Alibaba.com opens communication between sellers and buyers. Many suppliers to choose from. Very detailed descriptions easy access to new merchandise. Very helpful with selling ideas. Also great communicators fast in refund issues. They are the go between buyers and suppliers

Thumbnail of user christinel309
1 review
0 helpful votes
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December 21st, 2019

My experience shopping on Alibaba was a pleasant surprise, after reading some negative reviews and interacting with different suppliers, I meet Cassiel Wang who was not only professional, but also efficient, understanding and patient. My products came quicker than expected and in good condition. Two weeks after my first order and I am ready to order again. I am 100% satisfied. Thank you Cassiel :)

Thumbnail of user kwonwooc
1 review
0 helpful votes
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November 12th, 2019

This company is a very creative and quickest reaction. I just explain our idea to him with messenger, But, in spite of low information, This company made an excellent sample for us. Thanks a lot. This company is the best.

Thumbnail of user malinic
1 review
0 helpful votes
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June 18th, 2019
Verified purchase

Great experience right from the day one of engagement. Great team and will be a partner to do long term business with. Spring, International Sales Manager is a super lady, will always be there to help you in every step of import. Overall experience is nothing less than GREAT.

Thumbnail of user paiger48
1 review
1 helpful vote
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March 28th, 2019
Verified purchase

This was one of the smoothest transactions I've had on Alibaba. The customer service was great! Communication was easy and timely. Product turned out just as I had planned. I will be returning to order more when the time comes.

Thumbnail of user borist24
1 review
0 helpful votes
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August 9th, 2020

Alibaba supports scammers. Any place can have scammers. BUT Alibaba cover for Chinese scammers. The Alibaba refund process is a joke. You can't win no matter how much proof you may have... I strongly recommend not to use this service.

Thumbnail of user kylel125
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

I have been a long time customer of Alibaba.com. I believe it is the greatest trade organization in the world.If there is a problem Alibaba will promptly step in an remedy it. You can bet this doesn't happen often. You can shop with complete safety and confidence at Alibaba.com

Thumbnail of user jamess1652
1 review
0 helpful votes
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March 21st, 2019
Verified purchase

Alibaba has become a critical partner in sourcing unique materials and finding supply chain solutions. My company is growing and much of this growth comes from tools that Alibaba provides to increase our products speed-to-market and their unique chemistries the provide new solutions to final consumers

Thumbnail of user taylorm273
1 review
0 helpful votes
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May 27th, 2020

Very useful resource for buying bulk materials (better than Ebay or Amazon by far). We needed a sample for our product and we gave our Alibaba representative ~20 changes to our criteria for the sample. She was very patient and kind through the whole process. Thank you Seven White!

Thumbnail of user paulw616
1 review
0 helpful votes
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May 29th, 2019
Verified purchase

The bester power crew helped sort out the Turbo I needed the shipment and also the customs they were excellent to deal with staying in regular contact so I knew what was going on at all times. I would recommend them to others. 5 stars Paul

Thumbnail of user steliosb
1 review
0 helpful votes
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September 27th, 2019
Verified purchase

This is the first time I have been shopping for something through the Alibaba.com site and of course I was worried if it would be all ok...
Everything went perfectly and the products I ordered arrived on the scheduled date in Greece and in excellent packaging.

Thank you Alibaba.com

Thumbnail of user irar24
1 review
0 helpful votes
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July 31st, 2019
Verified purchase

Always a pleasurable experience and the communication is always promptly attended to. No matter what you need, there's plenty of variety and choices with unlimited resources, suppliers, vendors, and basically everything under the sun to make a business flourish successfully.

Thumbnail of user beautyh
1 review
0 helpful votes
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May 6th, 2019
Verified purchase

Thank you Alibaba, the people we have dealt with through Alibaba is honest. We receive what we ordered, just one more arriving soon and this time learnt a lesson for next time, but all good. Feel safer going through Alibaba.

Thumbnail of user tyc28
1 review
0 helpful votes
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May 2nd, 2019
Verified purchase

After more than 5 years as a member, I have seen Alibaba improve consistently and create a strong international marketplace for buying and selling. Their escrow service is excellent and has provided guarantees for us in more than seven transactions.

Thumbnail of user rajj26
1 review
0 helpful votes
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August 9th, 2020

Excellent place if you are looking for manufacturers of any products, you name it you will find it. And they all seem to be genuine. I have ordered one product so far, i must say I was very satisfied with the quality of the product and their prompt communication.

Thumbnail of user cherrellet
1 review
0 helpful votes
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April 28th, 2019
Verified purchase

I can find everything I need here and get a response fast! I have already worked with 3 different suppliers and they all give me exactly what I want for my customers. This is great for business and growing relationships!

Thumbnail of user luciac4
1 review
16 helpful votes
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January 14th, 2016

Alibaba is a great website but is missing something!
Customer review is the most important tool in the world!
Especially when you deal with scammers, bigger quantities and bigger numbers $$$.
I love Alibaba but then is always a battle between me and the supplier every time I try to pay with PayPal.
Is like a big punch in the face... the worst thing you can say is that you pay with PayPal and suddenly the prices go up.
To be able to differentiate the scammers from the real manufacturer is by being able to post a customer review for each manufacturer!
Every time i purchase something on Ebay or Amazon that's the first thing i do... check the customer reviews!
Why are they so afraid of PayPal?

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Lucia, kindly note that currently we only have customer review for online orders, so if there is no review found on the site of a certain supplier, it means that there has been no customer to leave one yet, as you can understand. Also, unlike Amazon and Ebay, Alibaba.com is a B2B site for bulk purchasing, therefore the transaction details such as payment and logistics need to be discussed with the supplier directly. If you are concerned with payment safety, you are suggested to use Trade Assurance service to place the order. To learn more about this service, please refer to: http://tradeassurance.alibaba.com/bao/buyer_advertise.htm. Hope the information be helpful!

Thumbnail of user paulr738
1 review
0 helpful votes
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December 16th, 2019

What a great service to use safe secure and most products are of good quality on the site. The prices are reasonably price depending on supplier but overall great prices. The only negative comment is the cost of shipping to Australia most suppliers markup their shipping costs.

Thumbnail of user rileyw32
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

Supplier was super helpful. I'm honestly just a hobbyist and felt so out of my element here. They made it super easy and answered all my questions.

And I hope it's also clear that the title is a light hearted jab at the website's design with the title thing.

Reviews shouldn't have titles.

Thumbnail of user johne1321
1 review
0 helpful votes
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February 27th, 2021

The quality is great and the shipment was on time! We are greatful that Mark went above and beyond during a pandemic to send these pants out for our team and he also been helping us communicate with our forwarder and we greatly appreciate it. Looking forward to do more business with you!

Products used:
Pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderb156
1 review
0 helpful votes
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July 24th, 2019
Verified purchase

At first glance Alibaba can look a bit messy. But after a while you get used go it. Theer are so many smart functions and the fact that manufacturers are rated and here are insurance built in to the system makes this such a great trading place. It's easy to find suppliers here.

Thumbnail of user karenb2841
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I have been purchasing various products through Alibaba for the past 3 years and I have always received my products safely and the quality is great. I buy from a few suppliers and Alibaba makes the entire process simple and secure. I feel safe buying through Alibaba, and that the Suppliers they offer have been honourable.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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