Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I tried to purchase a particular vehicle online I tried to buy the 2022 aero 3s T-Rex 3 wheel motorcycle and I was scammed both suppliers and when I reported it nothing was done about the situation. It's funny how they couldn't pull up nothing in their system but I have all the proof to back up my story. It seems like all the so called suppliers are scammers because I couldn't pay for the item on the alibaba platform they lower me off the platform by contacting me on what's app. Now money is gone and never received what I paid for
Products used:
None because I never received what I paid for
I really like this store, I always order here, and the whole family is hooked! If there were more than 5 stars, I would give it
Although just've them received, at the 1st look they look outstanding! Aside of that, Albert is the man, willingfull, most supportive and extremely nice guy you want to deal with. Highly recommended!
Purchased one of the top grade bags payed almost $300.00 for it to have a crooked logo on the front. I am not happy at all, as I've tried to get this revolved. My emails have not been responded back to since I sent the pictures of the bag.
If the issue get resolved I would be satisfied. I love the bag itself, but not with a crooked logo
I ordered a guitar through Alibaba. I naturally had to prepay but I wasn't concerned. I tracked the order and delivery through Alibaba's site. After several months of waiting and not having received any notice I inquired concerning my purchase. I was told that the purchase had made it to the U.S. and was waiting for additional shipping. When I still had no other shipping notice, I contacted Alibaba.com. I was told it made it to New York and that I should contact the USPS for tracking in the U.S. When given the "USPS tracking code," the USPS had no idea what I was talking about. Again, corresponding with Alibaba.com, I requested a refund and was told that they would investigate but I never heard from them again. I contacted them again but was told my time for refund had passed. So i guess my $200 purchase went up in smoke. I keep hearing that Alibaba.com is such a reputable company but you couldn't prove it by me. Buyer beware!
Products used:
TEMU
I lost over €115,780 and I was able to Cashback all my lost, will recommend and advise anyone who's a victim of crypto scam to reach out to this company(uncac.net) to Secure cashback on their expertise.
I am a digital creator, so I have been able to create an Affiliate link and connect it to the products I get from alibaba, it has been an amazing source of income for me. Love it!
From the time I found the product I wanted on Alibaba, to the time this product arrived at my address, the Alibaba platform gave me an excellent shopping experience. From contacting the seller, to forming the order invoice, to paying the invoice with secure payment, to tracking the shipment, to communicating with the seller via messaging, Alibaba made it all so easy. Thank you Alibaba!
The site is terrible and the chat is unusable. I leave messages and when people answer me, I cannot view the reply? Is it a app thing? They are constantly pushing for thr app but does that mean I cannot see replys unless u succumb to the app? 3 messages, can't read any of them. This sux.
Tip for consumers:
Waste of time.
Products used:
Can't even get to products. My communication with vendors is no possible.
This was my first transaction on the platform. I didn't know that the same login credentials for Aliexpress could also be used for Alibaba. Overall, the experience was very good. To keep it brief, I was searching for a particular type of EMC/EMI choke and struggled to find it, those that I did find were either beyond my budget or had a very high minimum order quantity, around 1000+ units at least. I came across Alibaba through Google searches and decided to give it a try. The price of the item was around 65% cheaper and the shipping was also very reasonable. I bought it as an individual, not part of a company and the transaction was still very smooth. The supplier (King Magnetics) had an MOQ of 1, which was very accommodating for small projects such as mine. The item was well packaged and arrived in good time. The supplier accepts Paypal payments which made things simpler.
Products used:
Nanocrystalline Toroidal Core: KMN906020.
The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.
I worked with Jack through the design ideas and revisions for several days. Super friendly and helpful to make sure the samples were up to my standards. Very happy with the end result of my jerseys. I received them faster than I thought. Would definitely order again!
Happy with everything so far. Have had a few suppliers give alot of difficulty in shipment methods or solutions. We then switch to another vender & so far if the vendor is easy to work with & help with shipping we have only had 1 issue That was never resolved. They delivered our product to the wrong place & told us to do all the leg work to try to find it. We have had zero luck in finding the order & the customer service with that company was absolutely awful. We lost our money on that order so still very cautious on ordering items. This was the company we never recieved our product or a refund. Okasa Promotion (ningbo) Limited I would definitely not buy anything from this supplier.
Tip for consumers:
We have done 3 other orders with different companies that were successful & good. But now at this point what happens when you don't get your product? Well the company told us money back guarantee & that didn't happen so very hard to trust the site at this point.
Products used:
Was supposed to be tool bags That never got delivered but the company is saying we signed for the product. We have cameras at every entrance & the parking lot & we never got the delivery or a refund & the company gave us attitude when trying to process the refund & told us we needed to go to the post office & chace it down that is was not their issue.
Alibaba has been a source to get hard to make manufactured good. I found very good suppliers with quality products and good customer service. I keep coming back to the marketplace to look for more. Thank you.
Yiwu Biandang Trading Firm
HELLO
TEST ORDER MADE WITH YOU
QUALITY VERY GOOD
SPEED OF DELIVERY VERY GOOD
BUT!
Best Quality Heat Transfer Custom Font Letters Embroidered Badges Cheap Soft Patch Woven Iron-on Patch
No. 11 bon jovi IS NOT DELIVERED!
Tip for consumers:
Yiwu Biandang Trading Firm
HELLO
TEST ORDER MADE WITH YOU
QUALITY VERY GOOD
SPEED OF DELIVERY VERY GOOD
BUT !!!!!!!!!!!!!
Best Quality Heat Transfer Custom Font Letters Embroidered Badges Cheap Soft Patch Woven Iron-on Patch
no. 11 bon jovi IS NOT DELIVERED!!!!!!
Products used:
patch
I have received a great attention with the suppliers I have contact, regarding the items I have bought, all of them arrived on time, complete and with no failure.
Very good platform for businesses all across the globe. Would be better if messenger works better, documents can be seen with better speed and messages can be loaded quickly.
Products used:
boats, hard wares, golf items, grommet, etc
It worked but sellers can by-pass what is really being sold to you. A seller is NOT allowed to sell medicines but they do by changing the product description and picture of what is sold. So you may actually be buying medicine and it's listed as varnish. Be careful of sellers doing this. You may end up with varnish and I don't know how you'd get your money back. Also what was shown to me is not what I received. I ordered a flowing white powder and what I received was yellow and clumpy. The yellow stuff is a picture of what I received. I was supposed to get the flowing white powder.
Tip for consumers:
I was also promised FedEx shipping which I believe I paid extra for. It was shipped by Chinese mail instead. My tracking # never updated on my side. The seller watched it from China and kept me up to date because he could see it. Thank goodness I used PayPal so if it didn't come I could get my money back.
Products used:
1 kg of Nitenpyram powder sold by Shaanxi Dideu Mechichem Co. Ltd.
Alibaba is a reliable portal, which is very attentive to the demands of its customers, in case of any problem with a seller, thank you for making our business very serious and reliable, greetings from the other side of the World. Latin America. Thank you
Tip for consumers:
I always recommend using PayPal as a payment method (ultra secure), and this way you will have double security that your money will never be lost in any way, neither through Alibaba nor through PayPal.
Products used:
Electronicals Devices Clamp Meter
The product arrived on time. The product is of good quality. Each item is in a nice separate package.
Products used:
Thongs
With Alibaba the EU VAT is included in the final prize you pay online and when UPS delivers at your door, they ask again to pay the same tax and also brokery surcharges and VAT on these surcharges. So you're paying vat tree times if you're not a registered company. Problem got solved by sending an e-mail to codbenelux ups. My parcel has now been delivered without paying double.
Very good customer service shipping everything is great about them always use them for my job shipping
I am very satisfied... everything was performed according to the conditions... I recommend everyone to deal with this professional seller...
Tip for consumers:
I am very satisfied ... everything was performed according to the conditions ... I recommend everyone to deal with this professional seller ...
Products used:
I am very satisfied ... everything was performed according to the conditions ... I recommend everyone to deal with this professional seller ...
Good product I bought medical equipment and was very pleased with this purchase, the product arrived on time, meets all the stated characteristics, the seller responded on time and was always in touch with me, the product was made and manufactured quickly, we use it with pleasure, professional and high-quality equipment, especially the dental trimmer
Tip for consumers:
I bought medical equipment and was very pleased with this purchase, the product arrived on time, meets all the stated characteristics, the seller responded on time and was always in touch with me, the product was made and manufactured quickly, we use it with pleasure, professional and high-quality equipment, especially the dental trimmer
Products used:
I bought medical equipment and was very pleased with this purchase, the product arrived on time, meets all the stated characteristics, the seller responded on time and was always in touch with me, the product was made and manufactured quickly, we use it with pleasure, professional and high-quality equipment, especially the dental trimmer
Esta plataforma dispone de todo lo necesario para que los vendedores podamos hacer realidad nuestro sueño de ventas masivas,estoy muy conforme con las personas que alli se encuentran pues si necesitas algo o tienes dudas no tendras problemas en que atencion al cliente te responda,muy conforme
Products used:
compre boptellas de agua con compartimento lateral
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.