Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I advise you never to use Alibaba. Alibaba no longer protects sellers. Alibaba charges an expensive transaction fee and if the seller cancels the order you lose your order. After payment some sellers ask for more money. Do not use alibaba. On the transaction fees Alibaba makes money. And it's non-refundable. Alibaba equals scam, fake sellers. Costumers services null null zero. They protects only the seller. This seller increased the price after payment 84$ to 144 and excuse pandemic not right. Alibaba can't do nothing
I was a Gold Member with the Alibaba.com, for the past 3 years.
I haven't received not even a single inquiry. Lost all my payments to the Alibaba.com.
Irresponsible customer care.
Who else plan to associate with Aliababa.com, to generate leads in Service Industry – Please rethink- you will certainly be disappointed.
Alibaba offers great options for global trade/business. They seem to constantly improve, which is valuable and appreciated. I have used multiple trade platforms, but I almost always end up back on Alibaba when I make my purchases. They have the best screened suppliers and manufacturers, and offer the best protection and payment options.
I ordered a jacket from Alibaba a few months ago and it still sits in my closet like brand new still in the package. I ordered extra large and received a small with crazy note xl out of stock. Absolutely terrible, now what should I do? Return to China at my expense not fair to me. Plus I waited a month for it to arrive. Buy nothing from this ripoff store.
Tip for consumers:
I should have been contacted regarding the lack of xl sizes. I made no mistake, it was the fault of Alibaba.
Products used:
I am unable to use the jacket as it's about the size for a ten year old kid. Alibaba is a terrible outlet. How can we get satisfaction from China, we can't, we have to smile ☺ and lose our money.
Very impressed with our first order from Leran. Ivy was easy, helpful and professional to deal with. We had some payment issues due to site payment problems but Ivy solved it really quickly and put us into ease. Will definitely be ordering from them again.
The Alibaba site is very user friendly, once you spend a little time finding your way around. Most Suppliers are are very keen to assist you and are prompt in responding, but as always there are a few that are not so professional. Always check the reviews and reply times for suppliers, as it gives you a good idea about just how they do business. Getting samples can be a time consuming and difficult process. In summary, we have found Alibaba a great place to source products, but you need to be patient and understand that there can be a languge barrier that makes communication difficult.
The Alibaba website has a ton of stuff to search through. Only issue is a lot of the time you have to go through many layers of filters to get to exactly want you are searching for. Can be somewhat frustrating. The Trade Assurance program makes confirming an quick and safe.
I bought a lego set for my son, it was missing at least 15% of the legos. I wanted to return with a full refund. The company ruled that I would get a partial ($4) refund (I spent 45!
He cannot build his lego set without those pieces. Completely unsatisfactory. Save your money, go with EBAY or Amazon.
How Alibaba has been very helpful from start to end during this shopping trend. The payment method is exceptional in converting the currency and completing the process. The communication with the supplier and how I get notified of unread messages that needs attention is superb. Getting the tracking number to track the item and been able to see it through is out of this world.
Simply BEAUTIFUL.
My experience was simply amazing! Guangzhou Jackson Leather Products Co., Ltd is the BEST! They provided me with 100% excellent work/Craftmanship! I am beyond happy and I most certainly will be working with them in the future, not to mention their shipping was very fast to the United Staes! Jenny is the GREATEST & very professional! I would recommend their factory to everyone! Thank you so much for genuinely caring about our satisfaction! Job well done to the experts!
I often visit Aliaba and purchase from many different sellers. I am using Alibaba since 2005 when things were still much smaller. They have improved a lot over the years and are still able to maintain the adventurous style of the marketplace. To be recommended!
Thank you for this great service. I really like how the quotes can be arranged for easy perusal which makes my job very easy in selecting suppliers and their products. All of the suppliers have been very professional and very prompt in their replies to my questions.
There are so many different suppliers on the Alibaba site that I haven't needed to look elsewhere for my products.
I really like that suppliers have information liked gold rating etc on their site so you can have an appreciation of who you are dealing with.
I got my supplies, quite quickly in fact. The only downside is the price of shipping. Another thing that would be nice is email updates, so I know when something has shipped. Sitting here waiting for the shipment to reach the US is nerve wracking.
I went through Google to purchase an phones case since they don't sell them in my area any longer. The web site led me to this company so I thought they would be an honest company. They took my money, sent a product that was a piece of crap and didn't come close to fitting my iPhone 4s.
We are a small company, doing business via Alibaba.com on a more or less regular basis. Experience has always been very good - response of companies on Alibaba is fast, people are very friendly and professional, prices are reasonable - shipment is quick in most cases.
We will do more business in future.
Ten months ago I ordered from AliExpress.com. My credit card was charged $17.92. Never received the item. I filed a complaint and was told the seller is no longer doing business on AliExpress.com. They gave me the name and full address and asked me to contact the local authorities for remedy. What a f*u*c*k*i*n*g joke. AliExpress.com is bull-crab and they do nothing for you. Consolation, I only lost $17.92 compared to the hundreds of customer who lost 100's and 1000's. Do NOT trust the Chinese! I repeat, DO NOT TRUST THE CHINESE, they are f******g crooks!
1. Good Interactive panel
2. Nice co-ordination platform for Buyer & Seller Communication
3. Good Online payment platform
4. Dispute & customer Relation options
5. Online order & monitor till dispatch
I am very pleased to work with this company. Alibaba gave me some trust to deal. Ounuowei is very professional and was willing to satisfy my personal demands. They delivered very quickly what I appreciate.
A second order will follow soon.
Everything about this transaction was perfect. With Alibaba, I quickly found many suppliers offering the product I was looking for. Communication with all the potential suppliers was easy, quick, and provided answers to every question I had. Once I selected a supplier, it was easy to place the order. The supplier shipped the order immediately and it arrived way ahead of schedule. The product quality was exactly as expected, which was set at a high and verifiable level.
I had doubts about using this platform, because it seemed complicated, but really it is very easy and reliable, the providers that I have contacted have supported me in the best way, alibaba is highly recommended!
Seamless experience working with Guangzhou DOY Label Co., Ltd. through Alibaba. I am very satisfied with the quality of my order and the Alibaba website made it very easy to work with a company so far away from us. Thank you!
Alibaba is very reliable and safe. If there are any issues with suppliers the Alibaba team are there to quickly resolve any serious issue. This also means if you are disatisfied they can return your money. It is a genuine and fantastic ordering system that I highly recommend. In addition we have found excellent suppliers:-)
Great site with lots of options but specific (technical) product can be a little difficult to find due to terminology can differ when dealing with people/suppliers around the world and search filtering options could be better
Easy to find what you are looking for, secure transactions with support. A very good marketplace, but you still need to do your homework. Don't be cheap, pay for samples. Start small be willing to learn.
All the transaction were as spected, the products and the delivery of the products were on time, congratulations
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Andrew, we are sorry to learn about your unhappy experience on AliExpress. Since we are the service team of Alibaba.com, instead of AliExpress, for us to further assist, you are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm and provide them with the order number in question for a check. Thanks for your cooperation!