• Alibaba

2024 SITEJABBER AWARD

Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    990
  • Value
    972
  • Shipping
    969
  • Returns
    576
  • Quality
    957

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.9%
Positive
133
Neutral
3
Negative
37

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Horrible company, horrible service responses, stay away do not buy from this company”

Steven D.
10/23/24

Would give a zero but not an option so a rating of one is generous. Bought a product, and product not delivered and company took my dad's money. I immediately stepped in to help and no responses to our e-mails and chats. You cannot call them on the phone to explain., worst experience and company I have ever dealt with. It's like you are talking to someone in space, and nobody is there to answer. We called the better business bureau (look at those reviews and see the true story) and the FBI to report this company.

Reviews (13,061)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (612) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user stevend2915
South Carolina
1 review
3 helpful votes
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October 23rd, 2024

Would give a zero but not an option so a rating of one is generous. Bought a product, and product not delivered and company took my dad's money. I immediately stepped in to help and no responses to our e-mails and chats. You cannot call them on the phone to explain., worst experience and company I have ever dealt with. It's like you are talking to someone in space, and nobody is there to answer. We called the better business bureau (look at those reviews and see the true story) and the FBI to report this company.

Tip for consumers:
Have somebody answer our chats, emails, California phone number we called *******580 in 525 Almanor Ave. in Sunnyvale, CA

Leave message and nobody returns calls. Was hard enough to find the number to even call.

Products used:
Never shopped and basically stole my dads money and we have no product and they have $1,500 of his money

Disgraceful/fraud

Service
Value
Shipping
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Quality
Thumbnail of user andyg666
Greece
2 reviews
0 helpful votes
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November 4th, 2024

Alibaba? They've really set the bar for e-commerce and tech. I mean, from Taobao's treasure troves of quirky items to Alibaba Cloud giving AWS a run for its money, they've carved out quite the global empire. They've hit some bumps with regulations in China, but their resilience and sheer scale keep them influential.

Service
Thumbnail of user brettf172
New Zealand
2 reviews
0 helpful votes
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October 27th, 2024

I have some lovely people to deal with,
But do not trade with "Michael Wang" at Colorpro Technology co. Ltd, Sold me Ink cartridges knowing they were obsolete before sending them. He waited till the 30 days warranty was up untill he stopped communicating with me. 2 months later will not refund or contact. And I am easy going. He is a crooked shark. So do not trade with them at all. These people need jail time

Tip for consumers:
If I could have asked for a refund but this was deleted somehow. The order was very blank and not not like other traders. Very none ways of getting contact from Alibaba

Products used:
buying from a trusted Alibaba company not Colorpro Technologyco.ltd

Thumbnail of user leif.gullanger
Norway
1 review
1 helpful vote
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September 20th, 2024

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier.

Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it.

And it's impossible to get help from customer service.

Products used:
Water tank with heat pump

Service
Value
Shipping
Returns
Quality
Thumbnail of user amila5
New York
3 reviews
2 helpful votes
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September 26th, 2024

I have a significant amount of money locked in my account without a clear explanation. The company keeps delaying the resolution, asking me to call back repeatedly. Fortunately, I found creekmonat.tech, who has been incredibly helpful in guiding me through the process and assisting me in recovering my funds.

Thumbnail of user pauly728
New York
1 review
1 helpful vote
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September 11th, 2024

Order #**************
Order date: 2024-07-30
Total: USD 103.00
I bought samples from Shenzhen Plery Network Tech Co., Ltd.
They sent samples which are not working. When I asked replacement, they asked me more money for additional shipping cost. So I went Alibaba for help.
I only got refund cost of the product. Not for air shipping. From 103.00, I only got refund 42.00.
Buyers, Be careful. ALIBABA IS FOR CHINA SUPPLIER.

Tip for consumers:
Be careful when you buy from ALIBABA

Products used:
WIFI modem

Service
Value
Shipping
Returns
Quality
Thumbnail of user brooke31411
Costa Rica
1 review
2 helpful votes
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September 7th, 2024
Verified purchase

I ordered an UTV from Alibaba, through a company called Silveira Michele SC, and their salesman, Carver Randall. My total purchase was made in the amount of $1249 on July 23. Upon shipping the UTV, the product traveled to many countries before being off loaded in Nicaragua, instead of Costa Rica. It is now being held there, and various fees have been extorted by Carver Randall totalling $5890 and $4770. After paying a total of $11,909, Carver informed me the I owed another $9200 in order for my UTV to be released from Nicaragua! I refused and my delivery has not been made. After each payment, Carver promised that there would be no more fees. He lied throughout the transaction. I am unable, and unwilling to pay any additional money. I doubt the shipper is legitimate, having an identical website as another shipper that is easy to research. However, Wavers Shipping Company does not come up at all when searched. It appears they have hi-jacked the website. To date, September 7,2024, I have not received the UTV. I am being extorted for more money and the shipment, which was supposed to arrive within 2 weeks, has not been delivered. It's been 6 weeks. Don't risk your money! It is difficult to report any issue with Alibaba. I have filled out a review on their site, and we contacted to be told I had to file a formal complaint. I have spent hours on their website trying to do so. It's frustrating and I have been unsuccessful in doing so.

Tip for consumers:
Alibaba does not vet their suppliers properly.

Products used:
None received

Service
Value
Shipping
Thumbnail of user slickrick354
California
1 review
0 helpful votes
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November 4th, 2024

Aliibaba is a SCAM SITE! The site supports companies that take your money, and won't help you to get a refund, they just blow smoke up your $#*!, someone should ban them from rippin people off in this country.

Tip for consumers:
Alibaba supports their SCAMMERS , and don't help the buyers .

Products used:
Can Am UTV

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorothyhatzopoulou
Australia
1 review
3 helpful votes
  • Send Message
July 14th, 2024

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Tip for consumers:
everything went very well and very quickly. Very satisfied with the service and the quality of the products.

Products used:
silk scarves and canvas bags

Service
Value
Shipping
Quality
Thumbnail of user lydiam408
Zambia
1 review
2 helpful votes
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July 12th, 2024

The mode of payment is secure and safer. The adverts that prompt the buy should have the correct price as opposed to asking the price from the supplier and find its high than what is being advertised.

Tip for consumers:
non for now

Products used:
Cleaning Trolly, floor mat, and hotel beddings

Service
Value
Shipping
Returns
Quality
Thumbnail of user radue3
Romania
1 review
3 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

It arrived in Romania much earlier than I expected - the quality is PREMIUM - Super - much more beautiful than in the pictures. Perfect professionalism of the seller - 5 stars are few both in terms of quality and service. 10 stars is normal

Products used:
Piramida 15 cm

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynknguyen285134
Viet Nam
1 review
3 helpful votes
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June 24th, 2024

I am very impressed with the quality of products and services provided by Alibaba. The sellers are friendly and always ready to assist users. The entire shopping experience was smooth and efficient. I highly recommend using Alibaba for reliable and high-quality purchases.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshi.sanjay61
India
3 reviews
2 helpful votes
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July 6th, 2024

I've had great experiences with Alibaba. I've ordered over 100 items from them and everything has always functioned perfectly. Unfortunately, the costs have gotten much higher recently.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amydi
Peru
1 review
3 helpful votes
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June 24th, 2024

Easy to understand guide and orientation by products saves us a lot of searching. The possibility of finding suppliers and their recommendations and reviews allow us to choose the best ones and at good prices.

Thumbnail of user csantana.fashion
Puerto Rico
1 review
0 helpful votes
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June 10th, 2024

If you are looking to step up your game on garment embellishment, this is the supplier to contact and make business with. Very Professional, above and beyond the customer service. Delivery was super fast and they give great suggestions of their products to fulfill the needs and requirements for the designs I am planning to make.

Products used:
Hot Fix Flat Back Rhinestones Color Clear Ss48

Service
Value
Shipping
Quality
Thumbnail of user feodorafezi1
India
1 review
1 helpful vote
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June 12th, 2024

From my perspective, Alibaba is one of the best platforms globally for starting an e-commerce business. It offers a secure and reliable payment system, which is essential for online transactions.

My experience with Alibaba has been perfect. The platform is user-friendly and provides excellent support, making it easier to focus on business growth.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maformafor0
Germany
1 review
3 helpful votes
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July 9th, 2024

Good service rendered.
Delivery service good
The products I ordered were not bad.
The payment service is just fine
I will like to continue with your good service

Products used:
Beauty products

Service
Value
Shipping
Quality
Thumbnail of user enamcginnis23
Germany
3 reviews
2 helpful votes
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June 27th, 2024

I was indeed very please using this site. Great shopping site, no single stress at all. I also received my goods in a timely manner. Highly recommend. Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracoustics
India
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

We were able to find suitable suppliers for our company which manufacture audio systems. We were able to go through the different products as well as suppliers, and chose the products suitable for us in terms of product quality as well as pricing.

Products used:
SPEAKERS, AMPLIFIER MODULES, CHIPS

Service
Value
Shipping
Returns
Quality
Thumbnail of user iyahidris1
Nigeria
1 review
0 helpful votes
  • Send Message
June 3rd, 2024

"5/5 stars!

"Excellent investment! This event canopy exceeded my expectations. Easy to set up, durable, and provides ample shade. Perfect for outdoor events, festivals, or trade shows. Highly recommend this product to anyone looking for a reliable and impressive canopy solution!"

Products used:
Pagoda Tent

Service
Value
Shipping
Quality
Thumbnail of user rukimalbalasuriya
Sri Lanka
1 review
0 helpful votes
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June 6th, 2024

I'm Extremely happy with my experience with Alibaba up to now. It is one reliable platform and I believe 80% overseas purchasers know this platform. Massive product range are available with low cost for the bulk purchase.it is very helpful for the benefit of my business. The problem is how to select the trusted the suppliers?", you need to do investigation and supplier qualification then you decide to trust or not.

Thumbnail of user shielag5
Georgia
2 reviews
1 helpful vote
  • Send Message
July 1st, 2024

I was concerned about the delivery-time and quality of my product from this company.
I was also VERY WORRIED about the security of my payment. That left me hesitant.
I was PLEASANTLY SURPRISED by the efficiency and security of the Alibaba network!
Will definitely use them for product-sourcing in the future.

Thumbnail of user muhammada151
Indonesia
2 reviews
2 helpful votes
  • Send Message
June 26th, 2024

Most of supplier honest the inform actual condition of the product, i recommend to all who will buy goods in alibaba really happy uning alibaba to do my online business local here in my country

Products used:
automotive parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashahzain059
India
1 review
1 helpful vote
  • Send Message
July 9th, 2024

The quality of the content of your blog was great. Very impressive and useful write-up. Will be waiting for more updates. Keep posting.

Thumbnail of user clarencen38
Canada
1 review
0 helpful votes
  • Send Message
June 12th, 2024

My title says it all,their service is unbelievable they lives up to what they advertise.
A **RELIABLE & HONEST COMPANY ** As well as Old Mountain Archery. ****
Take my word buy with confidence from them you can't be disappointed.
*****TRUST ME*****YOU CAN TRUST THEM *******
ALIBABA team as 5-stars but they deserve 10- stars,same appreciation for Old Mountain Archery.
Professionalism and STRONG WORK ETHIC.
Thanks a million times.
I did business 4 times with ALIBABA & never had a problem.
Thank you so much everyone for your wonderful work.
*****HATS OFF *****
Best regards,
A more than satisfied Canadian customer from:Quebec Canada

Tip for consumers:
Aliba outstanding Company

Trust them

Products used:
Traditional Bows from:OLD MOUNTAIN ARCHERY

Service
Value
Shipping
Quality

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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3.6
13,061 reviews
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