• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user peggyu6
1 review
0 helpful votes
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July 17th, 2019
Verified purchase

My experience on Alibaba was excellent. I am a first time user and didn't know what to expect. They covered all the little details that I wasn't even aware I needed until well into the process. Over time I learned of new things I needed to take care of, but I realized before I even asked that they were already dealt with, i. E., insurance, inspections, etc.

Thumbnail of user dalionc
1 review
0 helpful votes
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March 6th, 2019
Verified purchase

First recommend this supplier, then the delivery time is very punctual, and quality of the goods received is very good, the color and shape of the products are in line with the description of supplier. After I received the bottles and put in my own product for a few days, I don't found any bad problems.
Special thanks to Jessica's service, very patient and timely to help me solve various problems. I will place the order again next time.

Thumbnail of user jonathanq11
1 review
0 helpful votes
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September 23rd, 2019
Verified purchase

I am very happy with this portal because thanks to it I was able to connect quickly with suppliers from all over the world. I am starting my venture and Alibaba is a fundamental partner for my growth. I would like you to give talks and trainings in Argentina, in this way we could know and take more advantage of the available tools. Thank you Alibaba! :)

Thumbnail of user eugenes76
1 review
0 helpful votes
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February 26th, 2019
Verified purchase

Very professional, have no fear of using this company. I got my order within 10 working days which is advertised on this site. Most of all -- the quality of the product is outstanding. They have a huge selection of product at pricing that is really great.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rudolfh4
1 review
0 helpful votes
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March 29th, 2019
Verified purchase

Everything went good!
Shipping went ok, inland freight at very low cost!
Most of the the supplier did communicate very good and on time!
Only one of my packages is left behind by Fedex.
But all by all i am very pleased!
Thanks to all involved.

Thumbnail of user yc18
1 review
6 helpful votes
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March 13th, 2017

My account was cancelled after I opened disputes a few times when I didn't get the items! Unbelievable! So it is OK if I don't get the items and I am not supposed to complain about, otherwise they will close the account and end of business.

Thumbnail of user yvons1
1 review
0 helpful votes
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December 14th, 2020

The website opens every single click in a new tab sometimes prompting the user to sign in again and that's unprofessional. The messages don't sync consistently with the mobile app. More action needs to be taken to remove scammers and badly rated sellers from the website.

Thumbnail of user tjaye
1 review
0 helpful votes
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August 14th, 2020

I used to doubt about the safety of transacting business on Alibaba, but my first experience on this simple and easy to navigate site is amazing. I met great suppliers, business transactions were swift and easy, and the products delivered as expected. Thumbs up for alibaba.

Thumbnail of user carlosm241
1 review
0 helpful votes
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September 8th, 2019
Verified purchase

It has been a good experience negotiating with Andy King. He lent us good advice to choose the appropriate machinery according to our needs. He complied with the shipment and delivery in the stipulated terms. I hope to negotiate with him again. He is highly recommended.

Thumbnail of user russellm303
1 review
1 helpful vote
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March 21st, 2020

Alibaba.com has made it possible to find and purchase many products that would be difficult to obtain anywhere else. The website is somewhat complicated, but has many features that improve the ease and security of international commerce. Alibaba.com is a tremendously valuable resource for international trade.

Thumbnail of user leel171
1 review
0 helpful votes
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March 13th, 2019
Verified purchase

Ordering for the first time is always going to make you skeptical but everything went smoothly from start to Finnish and being covered by the Alibaba trade insurance really gives you confidence

Well done.

Thumbnail of user petet82
1 review
0 helpful votes
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July 4th, 2021

Trade assurance is a lie. Alibaba helps China suppliers rip off buyers overseas. Seller stated they had documents needed to sell to USA but failed to deliver. Product was seized and Alibaba sided with lying seller and failed to make good on the trade assurance promises.

Products used:
product never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danp1095
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Last year during the Covid19 supply chain issues, I couldn't get ink for my printers. When I found Alibaba, I was able to source several suppliers easily and have made many more contacts and orders there.

The site is large, but with a little practice I was able to navigate without any issues... except one. I eventually had too many responses to my ink inquiry and had to stop at the first four suppliers. This is a problem I would never have had locally and am glad to have made so many contacts!

Tip for consumers:
Don't be afraid to ask questions. I asked for a samples and got them (from China) within about 10 days. The companies on Alibaba I deal with are mostly manufacturers, so I get to purchase in bulk for a great price.

These people want to sell and will be happy to answer questions and assist in any way possible.

So far, I have had nothing but a positive experience buying on Alibaba.

Products used:
I use compatible ink for my Epson printers. there are four colors Cyan, Magenta, Yellow, and Black (CMYK)
I have been refilling cartridges since the supply of ink was seriously delayed last year.
I purchase ink by the liter.

Thumbnail of user oscara110
1 review
0 helpful votes
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September 4th, 2020

The delivery was on time and the service was good the but the only issue was that the product had a little damage on the back side of the wheel but after that I got what I asked for. I am happy with my scooter

Thumbnail of user barronw2
1 review
0 helpful votes
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September 21st, 2020

I was initially unsure of Alibaba and how the shipping and quality of products would arrive. I have been pleasantly surprised as to the service and products I have received. I have completed and received my second order. I am very satisfied and will be using Alibaba as my product supplier.

Tip for consumers:
Use Irene. She is very thorough.

Products used:
1. Earbuds
2. Water bottle with stones

Service
Value
Shipping
Quality
Thumbnail of user ericw941
1 review
0 helpful votes
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November 25th, 2020

You can get some good deals through them but if you have an issue there is no support. There is no trade assurance. They will just ignore your requests for help and only side with the seller even if you have a slam dunk bulletproof case. It is not worth the headaches to save a few bucks, just buy right form the us where you will get customer support.

Thumbnail of user cristianb17
2 reviews
0 helpful votes
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May 9th, 2019
Verified purchase

Alibaba merchants are all from china and its a gateway to chinese merchandise for the goal competitive low prices and quality products. The process is smooth and communication between the buy and seller is constant. The only con is adjusting to China's time zone (for communication) but this is just part of business.

Thumbnail of user donr852
1 review
0 helpful votes
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May 22nd, 2020

If I'm honest, buying from China doesnt always end in a pleasant transaction and I worried this would be the same, but, what a pleasant suprise. The item was a great price, I have seen others offering it at 3 times the price.
The sellers comunication was second to none. They answered all my questions promptly and kept me informed at every stage of the transaction. The item arrived sooner than they quoted which was great, and their after sales is also good, I had a question about the item after it arrived, They answered my question within 2 hours
Its restored my faith in buying from China

Don

Tip for consumers:
They looked after me fine, I cant see why it wont be the same for you

Products used:
K38 type encoder

Service
Value
Shipping
Quality
Thumbnail of user janetl222
1 review
0 helpful votes
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June 13th, 2019
Verified purchase

The available resources is amazing and the easy to use portal makes placing order stress-free. All the guarantees and review made me feel confident and trust that I was ordering from a professional place. The quality of the products and the fast turnaround time is a game changer, I will definitely order again.

Thumbnail of user kevint393
1 review
0 helpful votes
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August 18th, 2019
Verified purchase

Out of the box and into a hot bath. Once warmed up, and dressed with the sexy clothes that she came with, I was quite suprised at the realism. I've had three differant dolls, and this one is buy far the most gorgeous and anatomically correct one. A piece of art. The salesperson was extremely helpful and friendly, I hope to deal with her on my next orders, I plan on building a harem with this supplier.

Service
Value
Shipping
Quality
Thumbnail of user laurenceb129
1 review
0 helpful votes
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May 27th, 2021

The work was complicated and required a lot of patience. Andie, my liaison was amazing and patient to a fault. The work I received is excellent and I look forward to doing future business with this company. As my designs are protected by an NDA, I can not post any photos at this time, but certainly will in the future, once we are public. Excellent work for a difficult project! The "add proof of purchase" doesn't work.

Tip for consumers:
They are an excellent company nd the work is beautiful. I do not hesitate to recommend them.

Products used:
They are creating part of a jewelry collection for me.

Value
Thumbnail of user giannosk
1 review
7 helpful votes
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August 13th, 2017

They are TOTALLY unprofessional! I was order and paid immediately 21 pieces of lighting boxes and I was waiting more than 3 months to send them to me and on our email conversation they said that i would have them with in 20 days, after a lot of emails from me finally they sent them, when the boxes arrived where very bad quality and without the appropriate equipments in order to install them! I have payed more than 1000 euros to buy them on 16/04/16 and I am still waiting from them to send me the stuffs! Nobody cares about the customer only for the money.

Thumbnail of user olegp21
1 review
0 helpful votes
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March 29th, 2019
Verified purchase

We send our inquiry to many suppliers on alibaba website, some offer is very good, but we also need more professional advise, Mr. Bruce from Lu Young give me more help, their engineer team is profesisonal and handsome, we like to work with them and we believe they could supply good quality products to us.We feel very happy when we got the machine, the quality is very good, so thanks for their work.

Thumbnail of user johnd3898
1 review
0 helpful votes
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July 9th, 2020

Alibaba allowed me to contact several suppliers for a product I was interested in purchasing. After getting quotes from the suppliers, I chose one and proceeded with making a transaction with the supplier. Alibaba alerted me by email when the supplier or other supplier had left me a message and I was completely informed of the status of my transaction as it progressed. There were many helpful people in first transaction on this webisite and allowed me to do so with minimal effort. This full service website is excellent for making any transaction as it is a high quality operation.

Thumbnail of user akeemc2
1 review
0 helpful votes
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May 19th, 2020

They reply right away, and as long as you ask the right questions, they'll assist you in the right direction. Products great quality, and great pricing. Products took a while, but they explained that. Thanks for a great experience

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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