• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

Rating

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user alant519
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

I needed a 'simple' foldable E bike for my sail boat that was good value for money. I found it here. I will use it for running around town for shopping. It is easy to ride and the brakes are good and the control smooth no jerking. No fancy electronic gizmos to fail, simple on off and state of charge indicator. The gearing is ok again the town is flat so no need for a fancy gearing system to go wrong if the bike falls over, Stand is simple but firm. Love it and recommend it

Tip for consumers:
simple cost effective E bike all essentials are there no fancy add ons.

Products used:
E bike

Service
Value
Shipping
Quality
Thumbnail of user nicholash265
1 review
0 helpful votes
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October 4th, 2020

I needed a parcel delivering in the height of bad postage and shipping. Promised a promt delivery, and thats what I got. Very good rates. Extremely helpful. And I will be using them again in the very near future. Shout out to 'Summer' who I deal with. She is all out with 110% customer service, response, and generally everything I asked for.

Thumbnail of user johnd3898
1 review
0 helpful votes
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July 9th, 2020

Alibaba allowed me to contact several suppliers for a product I was interested in purchasing. After getting quotes from the suppliers, I chose one and proceeded with making a transaction with the supplier. Alibaba alerted me by email when the supplier or other supplier had left me a message and I was completely informed of the status of my transaction as it progressed. There were many helpful people in first transaction on this webisite and allowed me to do so with minimal effort. This full service website is excellent for making any transaction as it is a high quality operation.

Thumbnail of user joew40
2 reviews
12 helpful votes
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September 8th, 2014

I bought some bags from Team Tai which is listed as a good seller on Alibaba. The sample sent was good however the full order when it arrived was not the same quality and was totally unsellable. Alibaba have been totally useless at dealing with the problem and simply do not want to know. Avoid this website and Team Tai in particular.

Tip for consumers:
Do not use Alibaba and Team Tai bags as there is no help when the goods are bad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogers540
1 review
0 helpful votes
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May 25th, 2020

I have made close to 10 purchases on Alibaba and I have always been happy! Recently, I asked Alibaba for help in several areas and the help I received was great. Not only did they tell me how to avoid expensive mistakes, but they always want the customer to be completely satisfied! I will be ordering again soon, and I hope to be a loyal customer!

Thumbnail of user alant287
1 review
0 helpful votes
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October 7th, 2020

I bought many shoes on Alibaba. The supplier is very nice and patient to answer all my questions. She helped me pick the correct shoe size and guided me to place an order in the store. The shoes are in great quality and I received them quickly from UPS! I will buy more from Alibaba!

Thumbnail of user peterk179
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

Great y y y review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in m

Thumbnail of user toml793
1 review
0 helpful votes
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May 21st, 2021

My First Experience with alibaba was a great experience the seller was great, Also fantastic communication, and shipping service across sea and Arrived wright on Time, and was exactly as the pic they showed me, before shipping it arrived exactly as picture. I would definitely buy from them again now it takes about 30-40 days to get to the States and to your house. But they give you a tracking number, and you can see when it comes off the Boat and Lands in the States, also see the Tracking to your house, once in the States. No problems@All! And Great selections of items and Dealers to work with. I had a great Experience!

Tip for consumers:
Take your time ask Questions they were great with communication and Shipping was 30-40 days to get here exactly what they said it would . I would buy from them Again .

Products used:
Electric Hub 2000 Watts

Service
Value
Shipping
Quality
Thumbnail of user susand562
1 review
0 helpful votes
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April 20th, 2019
Verified purchase

So far I am very pleased with my experiences at Alibaba.com. I am a very small business owner and despite my small size and lack of experience, I have found the brokers to be helpful and polite. One misunderstanding resulted in a refund, but at no time was the situation antagonistic. The problem was resolved without complication. So far So good.:-)

Thumbnail of user emiliam14
1 review
0 helpful votes
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July 2nd, 2019
Verified purchase

Great service trade assurance is the best thing, can't go wrong with it! Never go to any seller without trade assurance, check the contract several times before ordering but all in all better then paypal since it guarantees the contract you make with the seller must be 100% right or they have to repay you.

Thumbnail of user jamesb3248
1 review
0 helpful votes
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June 14th, 2020

When I have felt cheated by an Alibaba supplier, I expected some assistance from Alibaba, but although I tried repeatedly, no help was made available. Not what I expected. Alibaba ignored me and my issues totally. Beware when you are dealing with an Alibaba business, for you are on your own. Very, very very disappointed.

Tip for consumers:
Do not trust this company.

Products used:
Custom coinage ordered from Shenzhen YAZS Medals and Decoration. This company did NOT perform as agreed and refused to make it right or issue a refund. Promised to return my molds and failed to do so. I have felt cheated and Alibaba has refused to assist me in any way. A very shady organization. BEWARE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user omeki
1 review
0 helpful votes
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October 26th, 2020

Alibaba website is easy to use. Thanks to Alibaba Team and this wonderful website. I have been sourcing products from China since 2013 and never felt a need to travel to China for product sourcing. The Supplier Verification, rating and reviews help me in selecting the supplier of my choice and gives me confidence in the selection since they are verified.

Thumbnail of user donnal1264
1 review
0 helpful votes
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August 31st, 2021

Alibaba is an amazing place to shop. Not every vendor or representative that you work with in a company is equal. If you ever have an issue they take care of you and resolve the issue so promptly. Because of the added protection from Alibaba I will always shop with them. They definitely take amazing care of their customers.

Tip for consumers:
Make sure you communicate well with your representative and make sure you ask questions.

Products used:
Shapewear and waist trainers.

Service
Value
Shipping
Quality
Thumbnail of user clareb58
1 review
0 helpful votes
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May 21st, 2019
Verified purchase

I was looking for custom forme A5 dividers in a specific color. This seller was prompt in answering questions and we agreed on me paying for a sample to be shipped to ensure that the end outcome would be successful. I am happy to continue to work with the seller to obtain my end result in a full order.

Thumbnail of user franklinn29
1 review
2 helpful votes
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January 4th, 2023
Verified purchase

This is a scam. They had no problem taking my money then they emailed me saying the shipping was more than they charged me, they wanted me to send them more money at this point I was unsure if this was a scam so I was hesitant to send them more money, then they said they were out of stock (any honest business would not charge you and give you a delivery date until they know they have the product) and they couldn't return my money because the transaction had already cleared?, which makes no sense to me?

Thumbnail of user sepf3
1 review
7 helpful votes
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May 3rd, 2018

BE AWARE OF FRAUD. Evergreen leather which is one of the gold suppliers on Alibaba is a scam. I transferred a considerable amount of money to their account just based on the assumption that because they were labeled as "gold supplier". Once they received the money, they canceled my order and pushed me in buying some other rubbish products from their shop. Really disappointing. They never gave my money back

Thumbnail of user hillaryl18
1 review
0 helpful votes
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May 5th, 2020

Buying through Alibaba is very promising. They have a best buy and sell site, you communicate with supplier and buy and the tracking system is very effective and order arrives on time.
Refund system is very good too and your can't loose you money.

I like if and encourage many of my friend and workmate to buy from Alibaba.

Thumbnail of user sarahm914
1 review
0 helpful votes
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August 31st, 2019
Verified purchase

It was difficult to make contact with a supplier since the response rate was poor. However, once I found the right supplier I was amazed at how quickly the product was shipped and arrived. Some clever packaging tricks got my product through customs quickly. Product quality was as expected and I felt safe with their escrow system.

Thumbnail of user yaseminl
1 review
0 helpful votes
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March 18th, 2019
Verified purchase

As a small company I have problems to buy goods in small quantities. There is often a minimum amount but it is not respected. And if you find a seller who sells only 50 pieces, shipping is often more expensive than the goods. I do not have this problem with AliExpress, so I often buy there for my company.

Thumbnail of user kamalg9
1 review
0 helpful votes
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July 31st, 2020

The store is very wonderful and dealing with them is more than wonderful.
This is my second time with them.
All products are in high quality and packaging also.
The shipping is so fast that I didn't expect, I arrived in Norway after I paid for the order in just two days, which is amazing to me.

Thumbnail of user georgel241
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

I am very satisfied with this deal, and logistics is also very fast, logistics speed is much earlier than I expected.The products I bought are used on routers. They are well adapted and the sellers are also very good. They will reply to my message in time and will send me a message when the logistics arrive. In general, this is a perfect overseas experience.

Thumbnail of user georgeb1045
1 review
0 helpful votes
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September 23rd, 2020

I was very pleased by the service and timely manner it took to take my order and asked me questions to better my experience with this company. Notified my representative that served me and she was always available to answer any question I had, I just started another order and will continue to work with them in the future.

Thumbnail of user shawlini
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

I visited Alibaba to explore insulated Food delivery bags. At this point, I was not sure I would actually place an order at Alibaba because I thought the whole process might be too complicated for me. I was just browsing some really nice bags but I did not send messages to any of the suppliers. Surprisingly, the suppliers started to send me private messages to know if I was interested in their bags and sent me their quotations. I was really amazed by the high quality they offer for such a small price.

Thumbnail of user daniellem215
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

I have had mostly great experience on Alibaba. It is important to look carefully at companies. Many do not use their own pictures which can be deceiving. I have received so many beautiful, great quality products, but also ones that looked nothing like the pictures.

I do not always expect perfection, but it needs to MOSTLY look like the picture, the couple orders I have receive that do NOT look like the pictures, I have been able to work out a deal with Alibaba and they are really helpful.

Customer service is everything and I believe they understand that.

Thumbnail of user antonp39
1 review
0 helpful votes
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June 3rd, 2019
Verified purchase

The order of 3x individual sample phones went smoothly, arrived on time, and all in tact. One phone took a while for the OS to stabilize and accept apps, but the supplier was super helpful all the way. A very positive experience.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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