• Alibaba

2024 SITEJABBER AWARD

Alibaba

Write a Review

Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user lucianog13
1 review
0 helpful votes
  • Send Message
April 12th, 2019
Verified purchase

We tried a refund at first, but due to a total absence of the Alibaba system to escalated this dispute (it never contact us with updates), at the end we gave up the refund and buy another equipment to replace the previously one (incompatible with our chips), we actually decide to keep the item and use it on another future project compatible with it.

Thumbnail of user aleca27
1 review
0 helpful votes
  • Send Message
October 15th, 2019
Verified purchase

I already tried several sites to buy from, alibaba is far the best one and most secure, moreover it is the only one willing to resolve issues between buyer and seller at personnal level. Excellent stuff, good job...!

Thumbnail of user shaunh84
1 review
0 helpful votes
  • Send Message
June 8th, 2020

First time ordering off alibaba i found it to be a easy process and the range offered on the site exceeded my expectations. The product i received was of good quality and the price was great. Will be doing alot more business through this website

Thumbnail of user paula818
1 review
0 helpful votes
  • Send Message
March 18th, 2020

This is my 2nd completed order through Alibaba. It is easier to go through now and get what I want. Definitely must use Trade Assurance to coordinate the hurdles. Very worthwhile. Procurement, through shipping and receipt went smooth.

Thumbnail of user adolfoh12
1 review
0 helpful votes
  • Send Message
May 10th, 2019
Verified purchase

Skeptical at the beginning and through all the process. Unclear and unfamiliar with safety trading issues and Trusted Companies. VERY happy on the end with the result. It worth it taking the jump and risking to try a new market option for us. Very professional. Will trade again for sure.

Thumbnail of user zeeshanr3
1 review
0 helpful votes
  • Send Message
May 26th, 2020

Once you learn from here and there, how it operates, AliBaba is just amazing. Yes, there can be pitfalls but you don't blame them, you learn and try again. It's a really great place to get anything you need with satisfaction, but you must be smart to communicate and order.

Thumbnail of user evc2
1 review
0 helpful votes
  • Send Message
May 22nd, 2020

Simple to navigate and use. Login process is a bit tiresome having to wait for the authntication code to be emailed, but if you are quick with the keyboard you can enter it before the 30 seconds expires.

Thumbnail of user davidl1245
1 review
0 helpful votes
  • Send Message
May 24th, 2019
Verified purchase

Communication was key in making a large purchase online. These jerseys couldn't have been any better. The price was great and the jerseys are perfect. Colours and sizes were exactly how I wanted them.

Thumbnail of user virgio
1 review
0 helpful votes
  • Send Message
October 8th, 2019
Verified purchase

I am very impress with the outcome of my first order. I never use this site before and the experience I have is impressive and the price is out of this world. Looking forward for more purchased in the very near future. Job well done. Keep up the good work.

Thumbnail of user donh281
1 review
0 helpful votes
  • Send Message
July 25th, 2019
Verified purchase

Jeniffer is Amazing. Prompt response and great service. Always clarifying anything she can't understand. Easy to deal with and products were good quality. Thanks for looking after us. Looking forward to working with you.

Thumbnail of user dustynb1
1 review
0 helpful votes
  • Send Message
March 12th, 2019
Verified purchase

Don't waste your time and money on their dispute process. It was a waste of time and even though the producer admitted to at least one of the two errors alibaba said there wasn't anything they could do.

Thumbnail of user jonathans471
1 review
0 helpful votes
  • Send Message
August 24th, 2019
Verified purchase

Don't know why I haven't used Alibaba.com before. I ordered a couple of led quantum boards from Kingbrite. The whole process was quite easy and I received a great product just as described and it cost almost half as much as ordering from anywhere else.

Thumbnail of user wonjunp
1 review
0 helpful votes
  • Send Message
December 8th, 2020

This is the first time I bought it through Alibaba in Korea. In fact, I initially questioned the feasibility, but I was able to clear my doubts and successfully close the deal with the buyer through many conversations.
The packaging of the product was excellent and even though it was glass, it arrived safely without any damage to long-distance transportation.
In particular, Patricia, the employee in charge, was smart, passionate, and responsive to the transaction and handled the problem in the middle neatly even after the transaction was completed. I envy a company with such employees. Patricia's efforts have led to a surge in confidence in Alibaba. I already bought it again with faith in Patricia. I would buy anything Patricia sells.

Service
Value
Shipping
Returns
Quality
Thumbnail of user assemam
1 review
1 helpful vote
  • Send Message
April 18th, 2019
Verified purchase

I work with Alibaba relatively recently, but I am very glad that it was here that I found what I need. The site is very well designed, easy to find, has all the necessary information about products, suppliers. It is also very important for me that there is consumer protection.

Thumbnail of user erica187
1 review
0 helpful votes
  • Send Message
July 17th, 2019
Verified purchase

I was very pleased with my experience with Dongguan Mihe Precision Machinery Co. All my expectations were exceeded by the quality, communication and packaging of my products. I will definitely do business with this supplier again, Thank you.

Thumbnail of user jessiev18
1 review
0 helpful votes
  • Send Message
June 3rd, 2019
Verified purchase

I placed multiple orders. The service was very professional. All my questions were answered within 24hrs. I was a little nervous being my first order but with trade assurance you can't go wrong. I will definitely order again!

Thumbnail of user jessicah651
1 review
0 helpful votes
  • Send Message
May 4th, 2020

I have had the best experience working with Alibaba, they have made shopping overseas a breeze, great platform, great people. Products are great, prices are even better, I love Alibaba. Shipping can be a bit too much at times but venders are usually very willing to negotiate. A++++

Thumbnail of user robertr1690
1 review
0 helpful votes
  • Send Message
June 12th, 2020

I have had very positive purchase experiences with Alibaba.

They have facilitated the purchase of products for me on two occasions, and I have been able to acquire top quality goods from half-way around the world at least as quickly as I could from domestic suppliers. I have been shocked by the speed and quality of service in a very positive way.

Thumbnail of user nadinet23
1 review
0 helpful votes
  • Send Message
November 18th, 2019

My second order with this company and will be ordering again in just a few weeks! Wonderful, EXCELLENT customer service and a great product. I see myself doing business with them for a long time to come. Recommend them to my colleagues.

Thumbnail of user ah1043
1 review
7 helpful votes
  • Send Message
April 13th, 2016

I placed an order with Taizhou Ri Da Pump Co., Ltd. through Alibaba to entertain the trade assurance coverage. Supplier has breached the contract mainly for not insuring the shipment, not providing the brokerage service at the port of entry as their forwarder agent quit due to lack of shipping documents after the shipment arrived at the entry port which resulted in shipment to seizure by customs. Alibaba has closed the order as complete as if the contract shipping terms FOB China while the shipping terms was CIF Cairo-Egypt. While the supplier is gold supplier and insured by Trade Assurance, Alibaba dispute team deny coverage and never communicated verdict of my claim.
From my experience, you should think twice before using Alibaba, never do my mistake and send any money before securing shipping and having insurance policy on hand.

Visit the following page for more info:
https://www.facebook.com/Ali-Scam**************/

Tip for consumers:
From my experience, you should think twice before using Alibaba, never do my mistake and send any money before securing shipping and having insurance policy on hand.

Service
Value
Shipping
Returns
Quality
Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Amr, we have reviewed the case you are referring to and as the agent has clarified that your claim cannot be supported since we confirmed the basic reason why the goods being detained is becuase of your lack of import authority, and the seller is not held responsible for this. If you have further questions about this case handling result, please send an email to dispute@service.alibaba.com. Thanks for your cooperation!

Thumbnail of user asahc
2 reviews
0 helpful votes
  • Send Message
April 14th, 2020

Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks. Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks.

Thumbnail of user pascald14
1 review
0 helpful votes
  • Send Message
February 26th, 2019
Verified purchase

I am more than satisfied. A commercial Anna was exceptional from the order to the reception of the spa.
I highly recommend!
If it was again, I do it again with eyes closed.
Very professional, always attentive, very responsive and incredibly kind. Go for it!

Thumbnail of user cynthias689
1 review
0 helpful votes
  • Send Message
June 30th, 2020

I ordered sunglasses from two different vendors and received them within two weeks time in great condition and exactly what I ordered. I was shocked because I expected it to take sometime due to the pandemic. Will order from my vendors again and try new ones in the future. Thank you Alibaba

Thumbnail of user leek144
2 reviews
1 helpful vote
  • Send Message
March 25th, 2019
Verified purchase

Overall Alibaba provides a great service for business looking to buy in bulk. There are a lot of great companies willing to work with people outside of China and provide a great service.

I feel their message interface is awkward to navigate and needs improvement.

Thumbnail of user lindao522
1 review
0 helpful votes
  • Send Message
October 19th, 2020

For a small company, there is nothing that compares to Alibaba. Over the past 6 years, I have used Alibaba for several of our products. You cannot beat the price and service. You are able to post an RFQ and receive multiple quotes. You can check the history of the manufacturers to see their reliability etc. I have been very satisfied with every manufacturer that I have used with the exception of 1. With them, I filed a complaint with Alibaba and the issue was resolved promptly and satisfactorily.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

How do I know I can trust these reviews about Alibaba?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibaba?