• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

quality products (376) product quality (185) trade assurance (621) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user youris7
1 review
0 helpful votes
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December 27th, 2019

Everything is reliable, professional and super fine. A large selection of partners for trade orders in various areas of business from high-tech products to simple household items. Friends, work with Alibaba and you will save money and, most importantly, time for your full joy of life.

Thumbnail of user mishak22
1 review
0 helpful votes
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November 17th, 2021

I appreciate it for several reasons!
1. poor work of the messenger (chat and messages) often messages are not displayed, but a notification has come! It also takes a very long time to load an hour of messages both on the phone and on the desktop computer.
2. There is no way to complain about the seller (or this option is located in a hard-to-reach place) MAKE MORE AVAILABLE "create a complaint about the seller". + to have such an opportunity in the chat of correspondence. Sellers sometimes ignore specific questions about the product, their price or quantity (I can provide evidence if necessary)

Thumbnail of user bortap
1 review
0 helpful votes
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June 16th, 2020

Got my sample with express shipping in less than 5 days. Emily is very professional, the quality of products are very good, best price on the market, easy to communicate, fast response, looking forward to reorder and also to buy other products from this manufacturer.

Products used:
resistance bands 5 pcs/set

Service
Value
Shipping
Returns
Quality
Thumbnail of user oshrib1
1 review
0 helpful votes
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December 20th, 2021

Its my favourite site for int. purchasing.the option for live chat or video whatsapp etc. make the whole procedure very fast. I will change the results for searching engine and add more filters to get better results. That must have.

Tip for consumers:
very nice and usefull for not only wholesale but personal buyers like me to use it and get good product for fair price.

Products used:
car parts,home electronics devices.

Thumbnail of user df526
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

I've ordered from Alibaba on several occasions now, and bought from 2 - 3 different suppliers. While there seems to be a variety in the quality of goods (and sellers) available, if you find a reputable supplier, they are worth their weight in gold. Many of the sellers are quick to respond, have amazing communication and customer service, and will work with you to meet your deadlines or wholesale quotas. There are trade assurances in place, in case you have issues with your shipment or defective goods. I only wish I found my suppliers sooner; could've saved a lot of money for my small business. Happy that I know about them now, and highly recommend Alibaba as a safe platform for all wholesale buyers.

Products used:
Natural materials as well as manufactured materials

Thumbnail of user parkk11
1 review
1 helpful vote
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December 19th, 2020

The kindness here is beyond imagination. This place kindly explains my constant curiosity. They send us lots of sample pictures and give us feedback without forgetting what happened a long time ago.If possible, I would like to visit here and buy real parts. I'm sure of the product shipment, and it handles what I want quickly.

Thumbnail of user ionelg1
1 review
0 helpful votes
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July 19th, 2020

Very large variety of products.
Well thought and user friendly made site, starting from searching to buying the desired product.
You also have security when buying in case something goes wrong with the product.

Thumbnail of user vincentr146
1 review
0 helpful votes
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November 8th, 2020

I started using Alibaba.com like everyone else, SCARED! Scared of being ripped off buying from another country but they eased all my fears even returning money with orders I needed to return. I can say I will use this site for a long time to come. Thank your everyone at Alibaba.com and the great companies working on the site.

Thumbnail of user eddolls
1 review
17 helpful votes
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January 4th, 2022

Alibaba trading assurance always rules in favour of the Chinese sellers. They make you jump hoops, provide evidence, asks for documentation that is almost impossible to acquire. Even if you provide all of this including your firstborn, Trade assurance will find a way not to reimburse or refund your hard earned money. The dirty and money hungry sellers always gets the last laugh. Buyers are not protected. Shame on you alibaba.com

Products used:
No products were received, Canadian customs sent it back to China. Seller received all the products back but refused to refund buyer

Thumbnail of user bjornh17
1 review
0 helpful votes
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September 7th, 2020

From the early on i was intrigued by the possibility of speed and action being in direct contact with suppliers. The more I use Alibaba, the better it gets. Payment solutions has reduced payment transfer time 1 week, and it is instant. Ok the fee could be complain-able, but the time saver make me focus on other business developing than rather checking and chasing when and if the payment has gone through, also leaving most errors behind.

Suppliers that are not still inside Alibaba will have a problem in the future. I have already had to let go several suppliers already due to not having a Alibaba web site or use Alibaba as a communication and payment platform. Keep in mind that I have purchased and traded for 20 Years. Coming from me this is not an understatement. With an ease I get multiple quotes in a breeze.

Thumbnail of user cyntiab
1 review
0 helpful votes
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October 31st, 2020

I had a problem with one sample and with the insurance I got my refund without any problems. I also requested other sample from another company and receive it on time with no problems at all, so far good service.
The message tool can be improve as there is a lot of problems to attach documents like excel files, sometimes message does not seem to be sent when they were sent. I think there are some bugs in the system.
Overall experience is good.

Thumbnail of user emilsb1
1 review
0 helpful votes
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December 14th, 2019

I ordered some samples of iphone cases, bluetooth adapters and smart locks and everything came as expected. I think you just have to choose suppliers wisely and be careful because there are scammers as well, who wants to chat through whatsapp only and receive payments with bitcoin.

Thumbnail of user nirosam
1 review
2 helpful votes
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March 1st, 2022

Alibaba website has done a good job, there are suitable products for all requests. The payment was smooth and trustworthy. We can only recommend alibaba for cheap quantity goods with very good quality.

Tip for consumers:
a lot of time, there are many offers!

Products used:
Anime action figures

Service
Value
Shipping
Returns
Quality
Thumbnail of user robv43
1 review
0 helpful votes
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June 24th, 2019
Verified purchase

Spoiler is in basic not expensive but when painted still a bit more. Was painted in matte Black. Transport was in a very solid carton box. Only the supplier forgot to add the 2 metal clamp brackets and the 4 screws. After contacting them, they made a very fast delivery f. O. c. With DHL Express. Super customer services and very pleasant sales rep. In Lily.

Thumbnail of user davidf2198
1 review
0 helpful votes
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December 17th, 2020

Had a problem with supplier who supplies goods with wrong colour logo
Alibaba looked into it and did nothing... just said colour was the same which is incorrect ( see photos)
Complete waste of time complaining as did nothing

Thumbnail of user bobb884
1 review
0 helpful votes
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April 4th, 2020

As a first-time user I found using Alibaba very easy. The advice and guidance they provided was very helpful together with the step-by-step information during the purchase process. I'm still learning about the platform but so far I have no complaints and would rate it 10/10.

Products used:
We purchased sports watches using the Alibaba portal.

Service
Value
Shipping
Quality
Thumbnail of user mikeh1126
1 review
0 helpful votes
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January 23rd, 2020

I have found really good value for money here. There can be times that languages and time zones play a part but overall I am very satisfied. I saved over 60% in many cases and the system makes the suppliers keep honest and on time. Thanks

Thumbnail of user muratv2
1 review
1 helpful vote
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June 11th, 2023

A really caring seller. She answered all my questions very quickly and my products were sent to the address I wanted without any problems.

I placed another 5 orders and she sent them exactly as I requested, down to the last detail.

Thank you so much for everything Sophia. We will work together longer.

Thank you Alibaba for bringing us together with such quality sellers.

Tip for consumers:
Everything was perfect with both Alibaba and supplier.

Products used:
I purchased acne plaster to resell.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesl863
1 review
2 helpful votes
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April 15th, 2019

We found this seller on Alibaba wholesale website years ago, at the beginning, we just start some trial orders with them, but they always treat us as big buyers, and show their patience and professional sale & after-sale service on our business, we felt very happy, and decided to extend more and more business with them, now, they are our major suppliers in China, recommend!

Tip for consumers:
really nice and safety packaging, it is very important for re-sell business.

Thumbnail of user souvikb5
1 review
0 helpful votes
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August 13th, 2020

So Far it was good for me. Only thing is shipping time, which is ok not the best. Also there are scammer in this platform who will ask you to contact outside Alibaba and ask for payment out of the platform. Be aware of these ones.

Thumbnail of user donaldb627
1 review
0 helpful votes
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June 30th, 2020

I have used Alibaba for years to source products from China. The savings for my company have been amazing. They make it easy and safe to conduct business across the ocean. Their trade assurance program guarantees your satisfaction. Highly recommend this company.

Thumbnail of user wouterl9
1 review
1 helpful vote
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December 14th, 2019

I like several things about alibaba.
The messaging subsystem works very well. Sometimes it is a bit slow, but I am literally on the other side of the world, so it's ok if I have to wait for a few seconds here and there.

The trade assurance is great for trust in the business.

Some providers have been checked on site. This is a great feature, so you know you're dealing with a legit company.

Tip for consumers:
check that your providers are legit by going to their description within Alibaba. Trade assurance is free, so use it.

Thumbnail of user dren2
1 review
1 helpful vote
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August 7th, 2020

Excellent quality and attention to detail. They designed a dual sided logo branded ball marker. Magnetic clip mount was also very nice. Sandy, made suggestions to the placement and size of my logo, which lead to an outstanding overall result. Thank you, I plan to be a repeat customer and will refer other companies to you.

Thumbnail of user shawnp170
1 review
0 helpful votes
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July 31st, 2020

I recently made to purchases on Alibaba. Both companies stated they offered express air shipment. One company packed, shipped, and provided FedEx tracking immediately. The other company played a game, saying that my items went to an Alibaba warehouse, and that the warehouse would ship the item. I had to contact the company several times to get a tracking number. Then there was a hold-up where an "exception" occurred on my shipment of boxes. It has been over three weeks and I still do not have my products. Alibaba needs to to force companies to CLEARLY state if they fulfill the shipment directly via a shipper or if the items go to a third party warehouse for export. This is not very transparent.

Service
Thumbnail of user alexl339
1 review
0 helpful votes
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June 19th, 2019
Verified purchase

The deal was the biggest trade deal ever made through Alibaba. I personally ordered small items, but they grew larger and eventually developed into a big deal that even went on a business trip to China.
Now, we are not only importing products from China, but also considering how our company can make inroads into the world through Alibaba.

Service
Value
Shipping
Returns
Quality

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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