Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I asked to see their fabric colors and they offered to send a color book with samples for free. I only had to pay for shipping. Customer support was super helpful and shipment only took two days to Europe.
Such an easy transaction. Effortless and postage was handled by seller.
Product was exactly as described in listing and works well. No problems at all. Trade Assurance was a dream and had no troubles at all. Would use again.
I have been using alibaba for 5 months now and i am coping well with it, the products mostly meet the requirements i have and the contacts are almost always fast when it comes to important answers or when i want to have a change. It all fits and i will continue to use alibaba to buy certain things for my company.
Great place to buy from, this is where to go to start a business and to stock on products, cheap items and great quality, I will always trust my known vendors on Ali Baba...
Thank you for great service.
I ordered LED lighting from this company called Lin'an Lituo Electronics Co., Ltd. The contract agreement said delivery within 30 days from advance payment but the company took way beyond 30 days. We missed our shipping vessel schedule for them. Staffs and the manager/owner were very stubborn, disrespectful and not polite/helpful at all. The worst of the worsts companies. Keep away from this company. You cant rely on their words.
I'm very happy that I've found Alibaba.
There are many great quality products and suppliers to choose from.
My customers love the reusable, eco aware products that I've bought from companies through Alibaba.
Products used:
Reusable, eco aware products
Everything was done with a lot of professionalism and fast.
The sales person was very kind and attended to me when I needed her. The product was exactly what I ordered and I will buy again by this means.
Outstanding site you can find whatever you are looking for with reasonable price and good quality. The customer service is professional and can step-up immediately to help and solve a problem. Thank you
Suqian Ribuluo International Trade Co., Ltd.
Sex dolls purchased through this company are faulty with manufacturing defects, customer service is non existent so be warned that all products they represent are faulty and untrue to photographs supplied on products as they look nothing alike. Very bad buying experience currently stuck with stock that has no resale value.
Requested partial refund but they refused, will not deal with any one on alibaba or aliexpress as their dispute system is flawed and unjust.
For instance the seller put photos of different product that was sent and lied, skin tone, facial features, nipple color all were different. Did not represent the true dolls that were sent, my photos were of the real products sent but were ruled as not genuine.
Alibaba will always side with the seller.
Alibaba is the go-to place for setting up relationships with suppliers and manufacturers. There is a lot to filter through to find legitimate companies, but they do exist and this is where I know to go to find them.
Satisfied with the items. But need to package better. It was poorly package and received one item damaged. (need some protection on items) but overall the quality of the item is great. Most def will purchase again.
Thank you
For the answers sometimes it's long until the seller contact you, and often there's no full information like how much for shipping, for the duties taxes, etc.
But in brief its Nice website and on one sight it is a bit cheaper, but you pay shipping and taxes at the end.
The site is great. I only have issues logging into the account, as I always have to sign in uncountable times and verify the signing in too before getting access.
Other than this, I have been able to place orders and I would like to continue doing this.
Thank you Alibaba
I started a Small Business and this site and the sellers on here has helped my small business grow. The suppliers that I have came in contact with are great and very informative and easy to work with.
Thanks for supplying this type of platform to help other business grow.
- Rachel
If you know how to look for good suppliers, you'll love alibaba. Love how easy it is to use alibaba's app and website for communication. Love how they protect your order amount if you keep your communication and transactions through alibaba. Makes it really easy to make the jump of faith into a new business when you have a great company to back you up if anything goes wrong. Really love using alibaba!
Alibaba: There are none better. It is so well run. The website is masterfully designed. The choices are endless and so varied. Correspondence and communications with sellers are so simplified that they are second to none. Prices are unbeatable. Quality of products can only compare with the best. It is a well-run company and it surged to the top of the world scene like a lightning. Great job!
I purchased a router bit that was advertised as being suitable for cutting a slot for a woodworking biscuit. Biscuits are 4mm thick, however the router bit only cuts a 2mm slot, obviously useless for what it is advertised for. Yes you can do 2 cuts to get to 4mm but that all takes time & negates the advantage.
The seller didn't reply to my last message where I pointed out the discrepancy & Aliexpress could care less. They also don't use Paypal who are very good at refunding for dodgy purchases. My advise is to use Banggood or Ebay for who both have similar or same products/prices & who both use Paypal.
The site is very reliable. The system is friendly and easy to solve any inconvenience. Communications are established without difficulty. Times are strictly adhered to. I am very satisfied and will buy again by this means.
Another perfect transaction with Sunity. Product quality is excellent. I compliment the shipping department. Several orders and never any shipping damage. I appreciate the shipping updates sent by Alibaba. Thank you Mr Nick Shiao for your good service including researching best shipping company. I remain a loyal customer, Don
Tip for consumers:
the best
Products used:
filters
Excellent service. The delivery was faster than I expected and met the needs of my clients. Products are in order as discussed with supplier and they in good quality.
I hope of same service next time
Great to buy from Alibaba because you can buy through them and can be reassured that you will get your products and they hold your money and only pay the company when you have received your products and are happy. I have bought through Alibaba quite a few times and it is my go to for any business
Easy to communicate, honest and has been sending us excellent product ( Laser machine and Laser Fibers and others.), we re very happy with their service and we ll ordering from them for many years to come.
Worts shopping place in the world, suplliers sell what you don't ask for and get away with it. But I'm suing and under international law they are oblige to give info on legal department and they're refusing to do it
Tip for consumers:
Worst app in the world where in the world it is possible for a supllier to sell you what you didn't ask for and you have to accept this. It's false advertising, false conduct, wrongful sale you're breaking internacional laws. And also refusing to pass me through legal department. And its incredible they also refuse to refund you.
Products used:
Car parts
You are protected in purchasing and are given the opportunity to have such a wide variety of choice. Everything that I have purchased from China I have purchased using Alibaba - they have never let me down.
Quality of goods is great, on time delivery and easy to transact.it makes my business so easy. Very accommodating agent, will order again and of course very very satisfied client here. Thank you very much Alibaba.com
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.