Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
What can I say I'm new here Ali baba it's cool protects against scammers when there are problems to take the money back Ali baba understands everything and makes the right decision! I have a request to buy goods only through Ali Baba, otherwise there will be problems!
While I had a bit of a hard time understanding the girl I spoke with, we did manage to get enough information back to each other to point out the problems with the vendor.
The girl from Alibaba was very polite and considerate in handling my issues even through the communications issues. Her English was very rough, but I was finally able to understand enough to process her information.
Purchase from seller went very smoothly and quick. Response was fast and seller could explain the details.
Price was reasonable.
Shipping cost of unfortunately on the high side maybe due to Covid-19.
Maybe Alibaba may be able to work out with courier/ shipping companies on preference rates.
I was suprised how soon the pakkage was delivered at my home address. I'm very satisfied with it. Every question was immediately answerd. Emily is very involved and committed. Thank you for your answers.
ESD Magnifier Lamp is of excellent quality. Packaged well for international shipping. Fast delivery. Communications with IntBright was very helpful and fast responses. Very happy to use this Manufacturer again. Excellent service all round.
This site is filled with scamers. Don't do it. I've tried to buy off two different companies and lost all my imvestment. Even if you go with their secure payment. It's still not good. It all seems like hit or miss on scamers. Better if you stay away
I always use Alibaba for searching goods. Good way to pay safely when needed. I hope they will improve their site to find correct supplier easily.
IMPORTANT to filter real manufacturer with their own manufacturing item when we search. Searching filters and options needs to be improved.
There are so many unrealistic pricing on advertisement. If real pricing when we contact with company doesn't match with advertisement, we shall easy to report Alibaba. Also there are to wide and non realistic price range such as 1 - 5 or 20-35 on advertisement shouldn't be excepted. Retail prices shall be seperately given
Good communication from the start of my enquiry and throughout the whole process. Excellent quality of finished product and extremely good printing quality. Swift replies to all queries and questions throughout the process, very easy to work with and I will do so again when I need to re-order. Although mine was a small order it was handled professionally at all times.
Products used:
Neoprene can coolers with custom logo printing
I have ordered from Alibaba many times and am just so happy with the service and products that are available. The reps for each of the different companies I buy, are eager to help with the purchase, providing alternatives or customizing what you need. I will always come back to Alibaba for all my purchases.
Tip for consumers:
Be open to suggestions. Treat the rep with respect and work together to get the best deal for both.
Products used:
I ordered chains for eyeglasses.
Total Fraud... Stay away. I bought a watch strap for $39.95 labeled GENUINE LEATHER and it was plastic. They made me return it and pay for shipping or they would not refund. I never heard a thing after that except a request for more information and pictures. Total BS from these guys.
Total SCAM.
Tip for consumers:
NEVER BUY ON Ali Baba
I ordered my supplies from Henan Green Food Com. Ltd. And I am very happy with the smoothness of the transaction. Helen, the person I was dealing with is amazingly professional in all her dealings with me. I am so happy I found a good manufacturer.
I like the service of Alibaba although sometimes there are some vendors who try to get you to order direct and I think they may be a scam. As long as I stay within Alibaba placing orders I feel comfortable and have had very good service.
The message system on this website is very confusing and not easy to use. I don't know what would make it better but I don't like it. Regarding suppliers, I don't like being asked for my whatapp address because I had a supplier who messaged me 5-10 times a day! Just not professional. Also do not like be call dear! Not just by one supplier, quite a few did it! Use my name, not dear.
Very happy with the service we received, as it was so easy. Did not have to travel around the world to purchase the products we need to start a new venture.
Maybe we got lucky with the suppliers we found through Alibaba, but thankful for it.
It is my first time ordering through Alibaba.com and I must say that I am surprised how well everything worked. Good and clear overview and direct contact with the supplier. Everything went smoothly and I am sure I will use the services of Alibaba.com soon again.
We had an issue with missing items that was quickly rectified by Vancy Ma. This was a first time purchase on this site but we will be ordering again. Commuinication was excellent and the products are of high quality.
I have found a good supplier from Alibaba, it gives me a lot of choice between the same product, all the supplier is response very fast. It is only very less among them are give a slow response. But overall still consider very good.
Thank you
An excellent source for all things manufacturing and other goods that brings together some of the best suppliers in the industry. The end to end process of searching, finding and ordering goods was simple and highly professional. My default "go to" for all offshore manufacturing requirements.
My first time ordering from BoxKings and it was awesome. Fast delivery, always answered my questions. Ordered 6 boxes and they all worked perfectly. Awesome Seller and product. I will be buying more as time goes on.
This was first time using Alibaba and also purchasing from a supplier outside of the country. Alibaba made the experience very easy. I could find the product I was interested in and could compare various suppliers. The order process was very easy and Alibaba provided assurance that my purchase was legit. I will definitely use Alibaba for future purchases.
This can give you a good quality stuff. This is also have cheap prizes on different good stuff. I want to tell you that this is the best site for shopping and anything else. You can get all life hacks there.
This is not the first time I have collaborated with Alibaba. I have been notified at all stages from the order date to the delivery date. Not all sellers are kind, but I guess they will be. So far, I'm satisfied.
Their slogan is just the opposite. BUYER BEWARE!
Their dispute process protects the seller very well.
The buyer has to verify in detail what the seller is selling.
I had ordered XXL t-shirts and received XXS though they were labelled XXL.
Then to dispute I had to show I had verified with seller what the dimensions of size were.
WHAT THE xxxx!
10-9-15
Seller has since responded saying they will refund my money. I'm waiting to see if this comes off my credit card or not.
The dispute directions are not buyer friendly.
11-17-15
Seller refunded for 2 out of 3 shirts I purchased.
Alibaba was NO help.
When i shop on this website, i feel a peace of mind knowing that i am fully secure and that i have the protection from Alibaba. It gives me a great comfort and willingness to buy more and more worry free.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Joy,
This is Echo from Alibaba Customer Service. I understand that you are not satisfied with the dispute case on Alibaba.com, so please allow me to assist you with it.
Kindly provide me with the number of the dispute case via private message for a check. Upon receipt of your case number, I will doubt check it with the dispute team for further advice.
Thank you for your cooperation and understanding. Have a nice day!
Regards,
Echo
Alibaba International Customer Service