• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user shaenb
1 review
0 helpful votes
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August 26th, 2020

Jane is amazing. She helped me through shipments and kept me updated with my orders before ordering in bulk. She was easy to communicate with and love my mesh bags. I will be ordering more in the future.

Thumbnail of user seanc209
1 review
3 helpful votes
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October 31st, 2018

Bought oled screens but received lcd. Sent back lcd because they were far from what I wanted but alibaba closed my dispute. Customer received returned unopened screens and got to keep the money. Alibabe trade assurance is useless.

Thumbnail of user sonyan7
1 review
0 helpful votes
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March 23rd, 2019
Verified purchase

I have done business with this company for over 20 years. The customer service is what keeps me coming back. This order had 1 issue and my rep Yoyo gladly helped me right away and resolved my issue. What's app made it easy for Yoyo and me to communicate and work out my issue.

Thumbnail of user happyu
1 review
0 helpful votes
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June 15th, 2019

Escalated case to dispute because the seller did not send the items as per the agreed date. No shame whatsoever alibaba claims they cannot compel seller to send on time so they do not honour the refund and close case in sellers favour.

Thumbnail of user tatep3
1 review
0 helpful votes
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April 6th, 2020

I had a great experience working with Lisa from July Hydropneumatic. It was easy to negotiate the price, pay for the product through Alibaba, and it arrived in a timely fashion. The press is exactly what was advertised and is of high quality. Even when i overloaded the press and bent the handle Lisa was responsive to help me get it replaced. I am very satisfied with the company, the representative, the price, and the product. I will order from them again!

Tate Parham

Thumbnail of user rogerv46
1 review
0 helpful votes
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April 4th, 2019
Verified purchase

Well packaged arrived safely to my door in Melbourne from the factory.
Tested and the performance is exceptionally good.
I am very happy with the quality of this bicycle wheel motor.
Customer service is very good and I like the persona of Iris.

Thumbnail of user emirt7
1 review
0 helpful votes
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November 15th, 2020

I recommend page and will use it more in the future. Feel protected and even more if seller accept paypall. If not still have some reserve. Still did not have a r case so I can not comment that part. Suppliers are proactive, helpful and polite but sometimes provide datasheets on Chinese or their English is confusing.

Thumbnail of user jarrode8
1 review
0 helpful votes
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June 5th, 2019
Verified purchase

Experience was better than expected and quicker delivery than expected Thankyou very much. I also thought the products were very good other than i needed one size up than i ordered but now i know that i can get bigger ones next time.

Thumbnail of user davidg2274
1 review
5 helpful votes
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March 15th, 2020

I provided Alibaba with numerous screenshots of customer returns and negative reviews as a result of an unscrupulous supplier as proof that I deserved a refund. Alibaba rejected my dispute on the grounds that I could not provide video proof. This was not possible, seeing as the products are in an Amazon warehouse in the US. I do not reside in the US and logistics dictate that the product would take longer than that to arrive at my address in order to provide video proof.

Thumbnail of user eliciaw2
1 review
0 helpful votes
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March 21st, 2019
Verified purchase

Smooth dealing and communicate with supplier. Supplier are fast responsive and easy to deal with. Although the size of the items huge different from what expected. Overall good experience purchasing with Alibaba.

Thumbnail of user billw358
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

This supplier is very professional, solve question in time.
The profile has no scratch, the lock is very sunshine. Surface is very clean.
All the parts fit very well.
Handle is strong than usual plastic one.
Packing is nice too.
Inner lining glue well, 2 MM EVA as inner lining, it is harder than usual PU.

Thumbnail of user andrewc503
1 review
0 helpful votes
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March 10th, 2019
Verified purchase

Very satisfied with the purchase. Battery came properly packaged and delivered on time.
Joyce Xu was a very kind and professional customer service representative.
I'm very satisfied and would highly recommend Alibaba.

Thumbnail of user petern159
1 review
0 helpful votes
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October 25th, 2019
Verified purchase

A good platform to find the right suppliers, allows you to select and establish links for the business, helps to accompany the transaction. From the beginning, there were interface issues, and it all went away.

Thumbnail of user qureshw
1 review
0 helpful votes
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June 17th, 2019
Verified purchase

This Solar Power Motion Sensor Led 120 very good quality. It was very easy to communicate and very professional service, they even go out of way to make the transaction smoothly. Megan was very professional

Thumbnail of user anaisn5
1 review
0 helpful votes
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January 6th, 2021

The service has been excellent throughout the process. We have felt very welcomed and guided by the excellent saleswoman (Jessica). The quality of the products is excellent and meets the required safety standards. We are very happy and satisfied with our purchase and with the service. Thanks Jessica! The best experience we've had on Alibaba. If it is the first time you buy you can trust this company.

Service
Value
Shipping
Quality
Thumbnail of user brooket41
1 review
0 helpful votes
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November 24th, 2019

I am only fairly new to alibaba. I have made several transactions, with serveral different suppliers. I have had a couple of ups and downs, but I am extremely happy overall with everything. There is such a huge variety of clothing and suppliers, you really have to take the time to look at reviews and search for the correct product, and company.
I have also found that you must question everything, do not assume anything and maybe get a second quote to compare. I am happy with the suppliers I have bought garments from, so I will try to continue sourcing from them only.

Thumbnail of user himan
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

Very safe, easy and great experience! Alibaba is really very convenient for people like us. The process of choosing the right vendor, to buying and getting the stock in hand was such a great experience.

Thumbnail of user maczumf
1 review
0 helpful votes
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March 28th, 2020

I bought headphones on your site and chose the "product safety" sign in the sorting, but when I listened to something in these headphones, I had an unpleasant feeling (i. E. I wanted to take off the headphones and not listen to anything else in them), suggesting that the materials are unsafe. In other words, your quality mark means little.

Thumbnail of user farnazm
1 review
0 helpful votes
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April 7th, 2019
Verified purchase

My company is based in US and I work with quite a few manufacturers I found on Alibaba. I have always been assured of the quality and timely delivery. I order in peace because I know Alibaba has my back if something goes wrong.

Thumbnail of user rahabh
1 review
0 helpful votes
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June 9th, 2019
Verified purchase

This is the best wholesale purchase I made internationally so far, had issues with my goods quality and raised a complaints and alibaba stepped in and help resolve the issues. There is guarantee using alibaba

Thumbnail of user moussah6
1 review
0 helpful votes
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December 24th, 2020

Alibaba is providing international buyers with full-fledged service for b2b across the world. Been dealing with Alibaba for 3 years as an international buyer, and I am so much pleased with my experience so far.

Thumbnail of user shays57
1 review
0 helpful votes
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October 14th, 2020

The best supplier on Earth! Very consistent, speedy replies, frequent around the clock communication, patient, and great quality product! Very trustworthy supplier! The only reason I visit this site is to shop with this supplier!

Tip for consumers:
Consistently Inquire until you find a supplier of your interest!

Products used:
All ordered!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michealc36
1 review
0 helpful votes
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September 17th, 2019
Verified purchase

I got mislead... sometime item in alibaba.com can be not the one we search and want to buy. Alibaba.com should be more stringent in those vendor, making sure they not misleading those customer of ALIBABA.com.

Thumbnail of user hawanatuf
1 review
4 helpful votes
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December 20th, 2020

Please buyer be aware of Alibaba.com e-commerce services. The site is full of fraud and scammers. I just got scammed almost 4000USD. Alibaba gave these scammers a platform to do their fraud. Alibaba do not screen the so call suppliers on their website. I don't want what happened to me happened to other people. Please don't buy anything from Alibaba website. It is infiltrated with scammers. Don't become a victim. Stay away from this website.

Thumbnail of user kb83
1 review
9 helpful votes
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November 17th, 2015

I am having packaging done. Alibaba's website makes it clear it's been to make the payment through their website to have Tradeassurance. I paid the seller through Alibaba using my credit card and the seller tells me they have not yet received my payment.

It has been five days since I sent payment and the manufacturer still hasn't received it. Now Alibaba is claiming it takes 3-7 days for the funds to be "verified."

Verified? I paid using a credit card - not a check! And at no time prior to or during the payment process was I told there would be a delay.

I've since dealt with a second company and sent them payment directly with Paypal with no problem - and I saved money because Alibaba didn't get their share of the sale.

I thought it would be the sellers/manufacturer's who would be the dishonest ones but it's actually Alibaba.

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Dear K. B.,

This is Echo from Alibaba International Service and I understand that you felt frustrated by the payment effectiveness of our Trade Assurance. Please be advised that the payment made with credit card will be first sent to World Pay and then the agents form World Pay have to manually check out the payment then notify this to Alibaba. That is why it takes 3-7 days for the verification, hope you can understand.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly.

Regards,
Echo
Alibaba International Customer Service

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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