Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Will never purchase again. Purchased the Sterling Silver Ring, Vampire Diaries Inspired Ring, Lapis Lazuli Gemstone. Photo on site shows a substantial ring of decent size. What a received was nowhere close. There photo is so magnified - this company is a joke. The band is only as thick as a quarter. Also, I was not able to write a review on their site. Another clue to stay away. Wish I had read the reviews before I wasted my money.
Tip for consumers:
Stay away from this site. What a scam.
Reliable and timely with a track of trusted suppliers that help you to outsource products that can generate you income.
Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.
Not Happy with the product quality.
Alibaba just keeps getting better. I love the fact that you can research your suppliers and there are videos explaining what the supplier does. It's really good and well thought through. I would definitely use Alibaba again.
I am very pleased with my LED drawstring bag order. The bags were customized with a logo and the LEDs are really cool. These will help us keep track of and illuminate 100 attendees at a large conference we will be attending. The Trade Assurance made the ordering process simple and easy.
Perfect work, friendly staff, quick response to the inquiries. This is first time to order pouches and i do not know the exact sizes but the customer service was so patient with me and was helpful understanding my need. Thank you.
With being new I had many apprehensions about ordering. How the process has been simple and better than expected. I kick myself for not doing this earlier. I even received a call to remind me to check my resale information. They were not asking for my personal information just a reminder to go to the site and review. Excellent customer service and easy to work with companies. I have made a few orders from different companies and look forward to reordering and finding new possibilities.
Product quality was very good once you do your homework in sourcing quality products. I am very pleased with Alibaba's way of doing business as it gives the buyer confidence is placing orders by providing the buyer with shipping and product quality protection and offering dispute resolution opportunities should they arise.
Ordered a replacement cell phone screen. Was sent a broken screen. The packaging was terrible. I had to pay for return shipping. Seller said he didn't get it back, and after 6 months "dispute process" they gave the seller the money.
I had pictures, proof, everything. Doesn't matter. They're there to rip you off.
Tip for consumers:
Tip: Before using this site, grab a hammer. Hit yourself in the head as many times as you can before you pass out from the pain. If you come to, and decide it's still a good idea, start over with the hammer.
Our experience so far has been great. Not all manufacturers are at the same level of professionalism and experience yet there are many to find on alibaba.com. We found a great one and from the beginning they have been professional, communicative, patient, dedicated, and kind. I highly recommend this manufacturer, they are amazing creators~!
My experience with this supplier was great. Their service was great, they gave me options which were reasonable, price was very good, quality of doors are beautiful and i will be their permanent customer from now on. Thankyou Emma for providing this fantastic service and look forward to talk to you again very soon.
I gave 5 stars in the delivery very quickly. It took 7 days to send, including the whole trip until I arrived at the house where I was at the doorstep in Thailand.
The service answers very well. I ordered from Thailand When talking in English I use google translate. Can communicate with each other
There will probably be a chance to buy products from Alibaba again, because it includes tax and shipping costs and is cheaper than buying from other dollars.
I ordered from Thailand
The best sources for quality products, at affordable prices online! Before discovering Alibaba, we tried other places, where we experienced disappointments.
But once we started using Alibaba, everything is always right!
I have invested in electronics for many years, trying all the portals, eBay, bang good, aliexpress and so on... Using Alibaba is the perfect solution for me (and the seller), here you get full security on your investment and you can relax and know that things will work. My recommendation to you as a customer is to take your time and read about the company, check that they use the "Trade Assurance" here on Alibaba, if possible use the company chat, mail, phone to talk to them before putting your orders, I have learned that they often have a wast knowledge about there products and in the field they are working. I have more than once ended up getting better deals than my own planning would have given me.
Tip for consumers:
I can highly recommend using Alibaba for your investments. Just take your time and talk to your supplier, they often know more than you regarding there field of work, and can give you good recommendations along the way, I have more than once changed my plans and got a better deal and products efter talking to the supplier about my ideas and needs. The suppliers I have encountered has been very helpful and professional. And make sure they sell via Alibaba Trade Insurance..
Products used:
I have invested in many thing the last month via Alibaba and there "Trade insurance". Secure money handling, help if/when needed regarding any issues during you shopping and after. Shipping is clear and trackable, the fee's are clear and informed during the process.
I was a little hesitant because Alibaba is truly a mixed bag when it comes to getting a good product. Shanghai Best Will Industrial Company, Ltd did a great job with my first order from them. Candy worked with me throughout the entire process to make sure I got what I wanted. I can only speak to what I ordered, which was the silicone wristband bracelet. I will definitely order again.
Mahalo for such great service. Love our products that we received. Was very professional when working together with artwork - even helped us to redo a file so image was nice and clean. I feel they went above and beyond our expectations. We will keep them as a very credible resource for custom products - can not wait to order again and get more product from them - thank you again for such great service - mahalo
This website is as today with more than 2 million daily user, for any commercial trades you are able to source from alibaba. Usually their sales representative are responsive to any questions. I would say they are also easy to communicate with. I would recommend this because of its reliable, fast service and variety of products.
Tip for consumers:
Please be aware of price range usually 5.00~8.00 CAD means 8.00 CAD. order sample before ordering quantity of products. When reply with the seller question, be careful because message is not encryped secure.
Products used:
Beauty EMS instruments, clothes and others.
Ali baba has brought the world to you. All kind of qualities are there, you have to be smart to choose which one you want. Good customer service too
Had some issues with delivery being misplaced and then stolen. Everyone worked with me to have a fast resolution. I have my product and love it. The only problem I had was with the delivery driver for UPS. The driver apologized and tried to recover my item. I ended up recovering it myself and everyone has been notified and is happy! I was reassured and felt protected at all times. I'm kind of glad this happened because problems like this bring out true business professionalism or not. I'm looking forward to doing much more business. The people and product are exceptionally fantastic!
Alibaba gives so many options. This makes it a bit difficult find your way through the jungle for an elderly person like me. To have different models numbered and have a short description would make it easier. Otherwise it was a good experience with Alibaba. Thank you for your reliable and prompt service.
Alibaba.com return policy is Totally bogus and worthless. They wanted proof and evidence in which I supplied 100% thru there sites messages between me and the seller with pictures of concerns that I would be getting the correct item, after receiving a item completely different. Alibaba.com would not back it up and closed the case with A Sorry. Now out $300.00 and worthless pieces of junk.
Tip for consumers:
Be very careful when buy something from China directly because they will not refund you or expect returns. Even if you Communicate with them and think you are going to get what you paid for and it turns out wrong they will Not back you up on a return. I gave them the evidence they asked for and still it’s not good enough. You will not win and will be out of the money you invested.
Products used:
Sporting goods
I cannot express how easy Alibaba has made it for me to start a retail business. Young people have the digital literacy, creativity and initiative to easily participate in the ecommerce environment and this website enables us to do just that. As a university tutor I am constantly recommending alibaba as a central technology to bring creative business initiatives to life in a cost effective manner.
A great opportunity for all those people who start their small businesses, with a guarantee and customer protection, offers a wide variety of vendors, manufacturers and products with great customer service.
Tip for consumers:
Excellent customer service
Products used:
Pets supplements
I have been on Alibaba looking into clothing and so far my experience is wonderful. I would say make sure to look at the size charts and from there you will find everything that you can think of. My orders came on time and I'm loving the quality. Working on a new order now, and excited to look into more styles.
I am a new user of Alibaba and I am very happy and reassured that all possible avenues of worries have been considered and an appropriate solution put in place.
Made life much easier working through this user friendly website. Keep it up
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Abby, we are sorry to hear that you met with trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly.