• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user kerryh158
1 review
0 helpful votes
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September 20th, 2020

Worst ever service I made a large order on the Alibaba site using their trade assurance. This mite work in countries closer to China though I am based in Australia and does not work. They autocomplete to say that you received the goods when you have 15 days after an Express order when wvery Express order takes over a month to receive here. Please be aware so you dont fall for the same trade assurance problems that I did

Thumbnail of user michaels3110
1 review
0 helpful votes
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November 18th, 2019

Alibaba.com is THE BEST SPOT for any modern creative! - I've been in the apparel industry for 25 years, and in 2 weeks - I've done the work of what would have taken 5-6 companies here in the states... label makers, button mfgs., sticker guys, trims, belts... Listen - here's the secret - anyone you would hire in the states to get you anything in bulk - is using Alibaba.com

Thumbnail of user marke719
3 reviews
5 helpful votes
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December 24th, 2021

I'm an online clothing boutique shop owner. I need 200 sweatshirts and screen printing t-shirts in different styles and sizes. So, I order from an Alibaba supplier of a clothing manufacturer. I contacted one of the suppliers from him and ordered my items. But they didn't give me any feedback or reply, so I canceled my order from there and searched other clothing manufacturers for my boutique.

Products used:
sweatshirts, screen-printing t-shirts

Service
Value
Thumbnail of user jays28
1 review
4 helpful votes
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May 13th, 2012

This website is a piece of s#$*. I just bought a electric scooter and some of the pieces were missing. Also when i finally got the order shipped and started to ride it, is went slower than a 3 legged turtle. Finally the pieces started to brake off after the second crash. This website is bogus.

Thumbnail of user adrianh46
2 reviews
5 helpful votes
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January 17th, 2018

Shenzhen JKN Battery Co., Ltd. sold me two lithium batteries they came with no connections, just two leads and no charger, it cost about 800 dollars and an extra 280dollars to get them running and charged. They lasted one weekend and failed. They both don't work now. Don; t save money, buy local at least we have laws and warranties. They just said to try new battery management systems and get a tech to fit and they may work.

Thumbnail of user naomij19
1 review
0 helpful votes
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February 26th, 2019
Verified purchase

I was looking for a specific kind of bracelet. The supplier I approached was very helpfull and gave quick replies, good service and a nice price. They shipped really fast en about 10 days later I already received my order. I am a very happy customer:-)

Thumbnail of user maureens213
1 review
0 helpful votes
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April 7th, 2020

I dealt with Yiwu Bingfeng Trading Co., Ltd. through Alibaba. Our experience was a good one, with the representative being helpful, professional, friendly and eager to supply the necessary information. We received our product (tomato hooks) and we are satisfied with the quality.

Thumbnail of user carinek2
1 review
0 helpful votes
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June 22nd, 2020

I love the quality of the bags. They were well made and shipped on time, but I should have double-checked the size of the bags before I bought them. I was looking for great quality, full-size handbags, but I received wallet-size instead. I am very disappointed of the size it was a 4inch by 6.5 inches.

Thumbnail of user tonic33
1 review
8 helpful votes
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February 18th, 2017

Aliexpress. This company claims that they will do returns if not happy with the product. Well, it's a lie. I have made several attempts to return my product. I found it very frustrating that when attempting to open a dispute, their system rejected every attempt to upload a jpeg photo. I was able to get a video uploaded, but was told "we do not accept pictures from other websites". I will never order from this company again. Hopefully this will help others that are thinking of using this company.

Thumbnail of user kenechukwuc
1 review
0 helpful votes
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June 25th, 2020

Alibaba is super good, staying in the comfort of my home and buying things in China. One thing I love about Alibaba is the fact they try to keep everyone of their customer safe by introducting trade assuarance and alerting you to buy from sellers that are registered as trade assuarance. Customers are secured, this means a lot to me because I don't want to lose money.

Thumbnail of user claudiog31
1 review
0 helpful votes
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October 16th, 2020

I received my products and I can't complain for the price the product was good. I was hoping to find amazing and maybe on the next order I may be pleasantly surprised. The service though was impeccable, my contact made sure I was aware of when they sent the shipment and when to expect it.

Thumbnail of user nkirun
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

Everything went smoothly, so I am quite happy using this platform. I was a bit worried at first because of the things I had heard about online purchases. That was however not the case in this transaction so I am quit happy.

Thumbnail of user mohammada222
1 review
0 helpful votes
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January 10th, 2020

The product is great and worth the experience, for personal experience, I have not had any problems with the device, I advise you to buy it or deal with this company, they have credibility and good products.
Go for it, its awesome.

Thumbnail of user natalias42
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

It is hard to find the supplier. The suppliers have only limited number of products they are providing. But in reality they can provide many. I wish the suppliers had all the products, also they need to improve the information quality that is provided. It is also hard to distinguish genuine and bad quality products.

Thumbnail of user staceym402
1 review
0 helpful votes
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July 6th, 2020

A great gathering of many manufacturers to work with. I use Trade Assurance and I don't release the funds until I receive and inspect the product. I've never had a problem that would have caused me to hold the funds so I can't say I've ever "tested" Trade Assurance. I have been buying from Alibaba manufacturers for years and I've never had a problem. I will say the smaller the manufacturer the longer it seems to take to get the product through customs process. Could be a coincidence.

Thumbnail of user alexn131
1 review
0 helpful votes
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April 15th, 2019
Verified purchase

What a treasure trove to choose from. Selecting a supplier is made easy by the rating and review system and comfort felt by the security the sight provides.
Anything you can imagine is on this marketplace and it is fantastic to explore.

Thumbnail of user louisi16
1 review
0 helpful votes
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June 21st, 2020

No Problem with order Arrived Quickly Fast Shipping Supplier was easy to work with. I've many supplier who always follow thru, the company producing the device I needed so I was a bit anxious...
The trade assurance of Alibaba made me more confident.

Thumbnail of user louised140
1 review
0 helpful votes
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July 19th, 2020

The items were dispatched when said, i had communication with the supplier at all times, the items arrived wrapped up well and i was very happy with the quality of my items. I would highly recommend and buy again. 5 Stars *****

Thumbnail of user chudinao
1 review
0 helpful votes
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June 23rd, 2019
Verified purchase

I am very happy with the store. The consultant works clearly and quickly. The quality of the product is excellent. I ordered 100 pieces and already sold everything, everyone liked the lanterns. I will cooperate again. Thank.

Thumbnail of user karabasb
1 review
0 helpful votes
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March 17th, 2019

One of bad Sellers on Alibaba, that makes this website to loose reputation.
If you want to get defrauded and loose your money - you are welcome to contact Ruthy and place an order (yilinart.en.alibaba.com). She will send you some unknown material (not marble, as they promised), there will be missing parts and Ruthy will keep repeating " it's real marble" and they won't return your money for missing parts.
Very dishonest company! Avoid them.

Tip for consumers:
One of bad Sellers on Alibaba, that makes this website to loose reputation.
If you want to get defrauded and loose your money - you are welcome to contact Ruthy and place an order (yilinart.en.alibaba.com). She will send you some unknown material (not marble, as they promised), there will be missing parts and Ruthy will keep repeating " it's real marble" and they won't return your money for missing parts.
Very dishonest company! Avoid them.

Products used:
Marble fireplace

Service
Value
Returns
Quality
Thumbnail of user parki
1 review
0 helpful votes
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May 31st, 2019
Verified purchase

It's Alibaba's first order, and I'm satisfied with the quick handling.
And I'm satisfied with the system that allows me to find products that I haven't found.
It would be better if there were more parts or raw material companies.

Thumbnail of user matth302
1 review
0 helpful votes
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August 5th, 2019
Verified purchase

I've used Alibaba to locate suppliers of custom sports rings and medals, and the experience has been great. Using Alibaba has made it easy to find suppliers of quality goods at great prices with relatively quick turnaround.

Thumbnail of user distribucioness
1 review
0 helpful votes
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July 19th, 2019
Verified purchase

All very well. Well managed, fast, efficient, with the required quality. Good work to make the design to taste and with the given indications. I am very happy and satisfied. Wishing you could order more items again

Thumbnail of user gordonc75
1 review
0 helpful votes
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July 28th, 2019
Verified purchase

I had a bit of trouble understanding the ordering of parts, but due to the personal i contacted through email i was able to order my parts. Received items in good time. Many thanks to everyone involved

Thumbnail of user ahtshamk
1 review
0 helpful votes
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March 4th, 2019
Verified purchase

I am satisfied with the product that I bought via ali baba. Overall experience remained good. Hopefully, I would be ordering more in future and I hope ali baba keeps on serving like this in future. Thanks.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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