Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
We were in a bind and needed a rush job for a patch sample with a hard color to match. They went out of there way to get the job done in time for us. We will be back with more orders in the near future.
Alibaba has been great to help me find the resources and vendors I need to make custom products. I like that they protect the buyers and make the transactions secure and easy. It is the best way to find what you need at a competitive price!
I have really received a very cordial and special attention by the providers of Alibaba and by the conglomerate that represents the company, really always before making any purchase, I consult Alibaba, because I consider that they are the best suppliers in the world. Thank you.
Alibaba is a very good platform.
Assurance of the deal specifics is very clear. You can easily find yourself relying on the trade, trusting the supplier and expecting only for the best.
Thanks Alibaba!
Honestly, the supplier was treated very sincerely. It helped me a lot in choosing a lot of samples, and made a great effort with me to get the best prices for samples, and for shipping. He sent me an increase in samples for free!. The shipping was very fast. I highly recommend this supplier...!...
We are launching a new machine in August and a lot of sourcing had to be conducted during the Covid-19 lockdown. We managed to engage with many manufacturers and sourced unique machine to body solutions which might have been difficult even under normal trading conditions.
Finally it was good but some pages are difficult and communication is difficult too, and they are uncovering costs, on the other hand some providers say that they should pay something they call ali baba quota others say it is not like that, they charged me for it
Pills were delivered unmarked - plane white - no identification markings. Should have been marked HCQ on one side and 200mg on the other side. Hoping they are what they are.
You were represented by Anna Zhao - always helpful, and kept me informed in a timely manner.
This is the first time i have used this service and i am truly satisfied. I must admit was a little skeptic to start with but the sales agents i was dealing with soon put any concerns i had to rest. I will be using this service again
In general, we talked to several suppliers but only one achieved the price, the trust was essential to make our first purchase, the seller was very clear and kind not only wanted to sell but also to express the experience in his company and in what he does
I found out that Alibaba is different from other sites. Folks from Alibaba will even call you. When it comes to shipping you can request how you want your product shipped. The next time I order from Alibaba I'll know better on how I want my product shipped.
Bought this machine 18 days ago from Danrel. They were an absolute pleasure to deal with. The machine arrived via TNT and was very easy to set up. Machine works exactly how I need it to! Very pleased with the good quality and the delivery price. Would recommend it for sure!
The only negative I observed is you start to take a lot more in shipping, most have a deal with UPS etc. so shipping only costs a bit but the dealers take as you just apply UPS etc. and therefore shipping often costs more than you buying for although it can be large amounts and it is not okay
Great site. Just as long as you utilize their "Trade Assurance" policy unless you truly know the supplier, please! Please! Please never, ever send money to suppliers you have no experience with because you may be subject to losing all of your money. Stick to "Trade Assurance" Policy.
Secured payment and fast transaction! Im very satisfied with your service. Looking forward to more good products and and quality service, Hopefully you can maintain the consistency of your service. Alibaba#1
For me customer support comes first and i have to say, with trade assurance, the complaint system assuring seller customer agreements, escalating the complaint if necessary made me shop with confidence.
I am pleased to use Alibaba. Alibaba is a platform that provides many opportunities and perspectives.
This site is easy to use and learn, and most importantly, it protects the buyer in the first place, it is very important for me. I thank Alibaba, and my continued cooperation.
I have ordered a few thing on alibaba but the problem is once they have your money dont ever expect any customer service if something breaks after the 15 days u have to put in a dispute once you receive the proiduct i bought electronic device and it lasted a month i have contacted them 6 time about replacement and warranty its a joke they keep saying they are going to do something and nothing gets done, There are also lots of scams on there who want you to pay with western union do not ever do tjhis use the alibaba pay system with post delivery coverage that covers the product until u receive it and test it out
The service we received was outstanding. Communication was the key factor as we took a very large chance on trying purchases overseas and it worked out very well. The company we dealt with Shenzhen Luchuang Energy Technology Co., Ltd. and there representative Lis Shi provided a very conscientious and pleasant transaction.
There are multiple sellers in one location. The clearer I make my communication the faster and easier the process. I have learned to say what I want and that is all. Make no small talk in the requests. Be polite and succinct. You will get what you want.
Do u think that i may send alibaba money on western union. And he just takes it and doesn't send me the item? And what about the quality of computer hardwares and stuff? If not any other website? Please respond on *******@gmail.com or whatsapp *******124
Alibaba live chat agents are very helpful, payment is secure I got my refind in two days, which help me another product. I wish it could be transferable from one product to another product, I lost $100 as Alibaba charge me to process credit card payment but it was not refunded.
Enjoyed working with Alibaba, and the supplier Sunn... Hangzhou Ocean Pearl Industrial Co., Ltd. Everything was well understood and from start to finish. Very pleased. Thank you and looking forward to doing more business with you.
The Alibaba website is pretty good. Searching algorithms could be updated to provide more relevant results with less duplicate results. RFQ could be better with suppliers submitting offers that are actually similar to the RFQ and not just some random products they offer within the same category. The mobile application has a bit of issues: messaging always has to log back in to update chat messages (logs in in the background while you look at the chat; creates a very slow conversation update experience).
Otherwise, the basis of alibaba is fine. There are ample suppliers, products and options to choose from.
It would be great if shipping was significantly cheaper and if suppliers would actually send DDP instead of saying they are sending DDP but actually only using DAT/DAP...
I bought a touch screen in November and still haven't received it. In January they said I would get a refund. Mid February and still no product or money. Caution, don't buy from here. Allibabba.com are the same people as Alliexpress
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Ralph, I am sorry to hear that you still didn't get your refund, the actual refund date would be depend on your payment methods, usually within 12 working days if you pay through Credit Card, in case you still have not receive it, please directly chat with us at https://service.alibaba.com/buyer/, and we will have professional service agents help you regarding your concerns. Thanks!