Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I am a Japanese retailer. It is difficult to sell cheaply at Japanese wholesalers. However, Alibaba has a variety of items. And we sell it at a low price.
Very convenient and easy to connect with suppliers.
Tip for consumers:
大口で注文する前に、必ず少量注文で確認する事。
Products used:
衣類
I received my merchandise very quickly and the customer service was great. I was very surprised on the quick response due to the fact that another company had taken four months, I received exactly what I ordered.
It is the 2nd time to buy through this amazing site thank you for all suppliers i deal with them and I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review
Not all the suppliers are providing the same quality for same products and communication as well shall be improved by many suppliers. Not all of them are understanding plain English and this can generate many times misunderstandings.
This was my first time purchasing something from Alibaba so I was a bit skeptical, but the whole process was super easy and the supplier was so easy to communicate with and was able to customize my product needs. I will be definitely be shopping from Alibaba again!
So far I am extremely happy with the samples and service. The samples arrived in a reasonable time, they were well packed and very well made. The samples have excelled in every test I put them through.
Garment designed and presented to Alibaba supplier to manufacture. Samples were ordered and received with high quality finish.
Main order about to be requested with expectation of another order prior to Xmas.
The communication is clear and friendly the exchanges are respectful and suvi.le product is of quality as I wished.the cost very interesting and the payment without surprise. The site is easy to use. It is only necessary to communicate in English so in this case he could have an automatic translation in the language of the buyer to improve access and make it more affordable
The best way to do business, without preoccupations in a secure way. It's a world full of opportunities. The site have a lot of features that help sellers and buyers to have an easy and safe navigation.
I was initially nervous about ordering on Alibaba. I had several large orders to make and was concerned about quality and getting the product from China to the US. First the suppliers were awesome and very easy to deal with, they provided excellent service in getting me exactly what I wanted and the quality was excellent. Second the shipping process was very easy and the price was very reasonable. I have shipped by air and sea, both were very simple. For the sea shipping I used Alibaba Logistics and could not be more pleased with the service and cost. I compared against other Logistics providers and could not find a better price. If you are nervous, don't be, the process is easy and the suppliers are top notch.
A little daunting at first and we didn't quite know what to expect. We were very pleasantly surprised. The supplier was easy to communicate with and answered all our questions promptly and were very prompt with their dispatch. The goods were exactly what we were expecting
Both times i have ordered from this site i have had no problems at all and the sellers have been very good.
I had good communication with the sellers and delivery was very good.
Also you are covered if the seller fails to send your item.
Some businesses using Alibaba platform need to be weed out. One is OTOD PARTNER. Imagine I paid for a vehicle. They claim to have shipped the vehicle. Few days later, I received an email from so called shipping line requesting for more than the amount I paid for the vehicle as refundable insurance fees. I contacted OTOD PARTNER, they said it was beyond there control and promised to refund my money. After that, they blocked me. Since then, the rest is history. Terrible experience
Tip for consumers:
OTOD PARTNER should be weed out of Alibaba platform
Products used:
Vehicle
Great products and customer support. Been using them for several years. I was nervous to buy my 1st unit from them but it has been seamless using them and I love the results from their machines. And great prices.
Its really simple & easy to do business with chinese vendors. 10 years back we cant think of doing business with chinese vendors due to communication. But now its all possible due to Alibaba.com. Its a great platform with limitless benefits & opportunities.
Good quality and good service from these guys.
Shipping was a little slower than expected however one email and the guys sorted the issue out straight away. Quality of teh product was first class and overall very pleased with the product and the service provided
I always have excellent service from Jasmine and the product is high quality. Her response time is always fast and she is very helpful. Shipping is right away and delivery is fast. I totally enjoy working with this company.
Wonderful experience with these guys; Amy who was my contact had perfect English and made the experience very smooth. Customization was perfect, and shipping was fast and before the expected shipping date. Batteries were super high quality and fit/finish was great.
Working with Martina has been easy and a very good experience. She is responsive and very helpful. We were hesitant to order but were able to receive samples and have been very satisfied with the quality of the product
Great product and excellent service, love the item. They have given a supper service from the very beginning to the end of the sale, I will recommend this product to all my friends and family and will be returning to this store again.
I was dealing with Selling companies for the first time through alibaba, was a bit confused but know the name of alibaba.com so i was a bit confident, it was really and safe, satisfying and great experience to deal through alibaba.com
I recently put in a order where i paid for on time shipping (8-10 days) and did not reiceve my order until after 2 months time, I applied for a refund of the on time shipping but got no reply. I Would advise people ordering from alibaba.com to be very careful of wich suppliers they order from because if things go wrong alibaba will do very little if nothing to help
Some people are hesitant to work with people on the other side of the world - these skilled manufacturers as the best in the world. Do it - with confidence! I love the process and have lots of assurances to work in this way again
Bella Wang is very great to communicate with. I am very thankful for her. She has been terrific in help and support. She is very knowledgeable and most kind. I will do business with her for a long time to come.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.