Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Wonderful experience with these guys; Amy who was my contact had perfect English and made the experience very smooth. Customization was perfect, and shipping was fast and before the expected shipping date. Batteries were super high quality and fit/finish was great.
I was dealing with Selling companies for the first time through alibaba, was a bit confused but know the name of alibaba.com so i was a bit confident, it was really and safe, satisfying and great experience to deal through alibaba.com
Its easy to use Alibaba website to find and order products. Will use again. The supplier came threw in a timely manor.
Product was received in good order as the packaging was great.
I use Alibaba for those items I can't find in the States.
Great product and excellent service, love the item. They have given a supper service from the very beginning to the end of the sale, I will recommend this product to all my friends and family and will be returning to this store again.
The order was processed and delivered Ok, the supplier takes all actions to follow our requests. We satisfied with the service and will order the product from this supplier in the future. We may give a good reference for this supplier.
They respond to me nice and quiet they know how to do business the product is good and nice. L will try my best to introduce my friend to buy your products because you mean your business you don't play with your business at all.
I had great experience with Alibaba.com they work with both parties and if you have any complain they resolve it very nicely. I am very satisfied with their efficient communication and problem resolving skills. Great people to work with.
This was my first time using Alibaba and I have to admit that I was skeptical at first. However, I am happy to say that it was a great experience and I plan to continue to use the site and it's vendors. I even recommended the site to a family member and she can't wait to get her first order. The quality and selection of the items on Alibaba are incredible and the price can't be beat! I was also impressed with the security when making my payment and the return policy as well.
Tip for consumers:
Expect long shipping time. 4-6 weeks.
Products used:
Yoga pants
I am an ebay user and have made many successful purchases online. Recently I tried aliexpress. The first purchase was very successful. Then I tried to buy a 512gb (1) flash drive from Danny YU. It was a complete failure and obviously a counterfeit. I sent emails to Mr. YU to voice my complaint and request a refund. NO REPLY. Tried to lodge a dispute - might as well talk to a garbage can impossibly unfriendly site. Utter impossibility to contact aliexpress. I can only assume that the seller was one of the FORTY THIEVES that ali deals with. NEVER AGAIN!
Tip for consumers:
Please do yourself a favour and give Alibaba and the 40 thieves a big miss. Stick to the reliable sites who offer some sort of customer guarantees and service.
I have been using Alibaba for years and it has always been so easy to find what I need easily. They make easy to find sellers that are reputable and make it safe and easy to start an order and have it shipped quickly. They're trade assurance give my order security and helpful shipping updates.
Tip for consumers:
Look for ratings when it comes to searching for good sellers it is your make or break on finding the best deal.
Products used:
Yearly Colored Contact Lenses
I was very impressed with Alibaba as they kept me informed all the way along from me placing my order, confirming that the supplier had received my order and that my order had been dispatched. This gives me confidence that this is good place to seek and order products.
As a first time buyer I was apprehensive but all transactions went smoothly and very well. Very pleased to have made my first successful purchase through Alibaba. Easy to search product. Easy to find right supplier and easy to make the purchase. Very pleased!
I had dropped my flashlight and broke the LED globe. Spent over a month on the internet trying to find a DIY replacement or supplier in the US. Finally found an add from Alibaba that was exactly what I needed. Placed my order and received the exact replacement required in about a week as was stated in their advertising. Excellent price and professional service. Very satisfied with, price, fast shipping time and professional service.
BWC, DVM
Effective, fast, easy, excellent
Be very satisfied with the order placed, the delivery time, and the effectiveness with which I received it, I recommend the page completely. I hope to make another order soon
Andrea is always responsive to my questions and concern promptly.
Very professional. She goes extra miles to bring satisfactory to my concern and try to resolve them as quickly as possible.
Treat job done
Very straightforward
The correspondence with the seller also remains in the time series, and it is wonderful that the product, the delivery date, and the price are secured, which is easy to look over.
My experience with Alibaba has been great. I was able to browse the product and communicate with the suppliers of the products that I purchased from through Alibaba. The service was outstanding so far.
The whole process was made easy through Alibaba. I was able to communicate with many factory reps and find exactly what I was looking for.
Communication, payment and tracking through Alibaba was so effortless.
Very fast service and very fast response and able to satisfy their client and resolve any issues!
From the day I spoke with the store, I received the product for less than 10 days. They offered to do any adjustments of the product. I will definitely have more business with them for future. Thank you
I nearly got scammed by Rose Tong from Alibaba. I ordered stainless steel products and paid for them. Then was prompted by a friend to question if definatly was stainless steel. No it's Alloy was the reply. But I paid for stainless steel? I do you good deal was the reply, Alloy is more colors effective and you don't know the difference.
So peed off. I canceled the order and lost 2.95% of my payment to a Alibaba transaction fee which as far as I'm concerned Rose Tong should have been made to pay. And that's another thing. There is no Help page, you can't make a complaint. You can only apply for a refund.
This seller would have gotten away with this if not for my friend.
Tip for consumers:
Make sure you ask the seller if what you are purchasing is exactly as described.
Products used:
I didn't buy anything
On time order. Excellent communication and service. Exceeded my expectations and I would highly recommend doing business with this supplier in the near future and would also recommend the supplier to my peer partners.
I'm so happy to do a business with Alibaba company
And I will command this company to my relatives so that they can be able to do a business with your company.
Alibaba is one of the company who doing a very good business in world
I live in Beautiful New Zealand, a long way from China.
I placed an order for parts for my UTV.
Thanks to Albaba.com I communicated with a supplier and arranged what I needed.
Shipping was organised through Alibaba and within 3 weeks my order arrived at my home with paperwork. Brilliant Alibaba
I thought about the product. Found in Alibaba, Contacted the vendor, Suggested right product, Placed an order. Shipped immediately, Recieved and used the product. All took seven days.
Alibaba has helped to shrink the world and made easy to purchase any product with ease. It true Genie.
Tip for consumers:
Do your homework. Ask right questions.
Products used:
dust extraction nut and pcd router bit
It is a pleasure to deal with Tina. Her communication skills are excellent, she is always willing to help and customise the order. She is flexible and understanding. It gives me peace of mind that she keeps me up to date and ensures that everything is working smoothly.
Looking forward to doing a lot more business with Tina and Zhangjiajie Fuyuan Simulation Flowers Co, Ltd.
I would highly recommend them, as they really take pride in their products and the quality is excellent.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.