Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
That platform is the worst platform I've ever dealt with! They support sellers and allow them to steal customers money! I ordered a product for almost $500 from one of their sellers and I never received the package! When I applied for refund they mediated the dispute and after a long dispute they finally agreed to refund me $130 with no other choice than accepted it or lose my entire money and close definitely the dispute!
The site is good in regards to finding suppliers. However, the charges for oversees and the products are outrages. Some times you can find the same items in other sites as Wish way shipper and same quality. I hope Alibaba take protecting buyers to a further steps and research the market.
Tip for consumers:
Look in other site, so you can make an informed decision. If you are buying products that are similar, but cheap in price do not do it here the shipping cost is outrageous compared to other sites. The products prices can be good depending on what you buy. I am not sure if Alibaba will do anything about my purchase, but I hope I can help other buyers.
Products used:
Cutlery. I doubt some will sell just based on the appearance.
The company is very professional, helpful, and understanding. Sunny went above and beyond. Although I have buying experience, I had not purchased with this company but they helped as much as the could and kept me updated on tracking. The shipping was also pretty fast.
I have never been so pleased with a transaction in China. This was my very first experience and I was not disappointed. I highly recommend the seller and those who were responsible for shipping my order to me.
A fantastic site that can deliver where no other supplier can. We are always easily able to source exactly what we need and work with different companies to ensure the best product is delivered, at the best price.
The product arrived just in time, it is what I expected im really happy, Laura was always willing to resolve my questions.
I do recommend their products and services. Experience
Hope to purchase more soon
Experience was very positive. I went with Alibaba instead of directly because the Trade Assurance option. Always good to have a company like Alibaba on your side when exploring unchartered waters. Thank you Alibaba.
Alibaba is a huge marketplace that has literally anything you could ever need. Such an amazing global marketplace connecting people to suppliers all over the world. Shop With Me At https://OurCoordinates.com
Tip for consumers:
Talk to multiple suppliers to get the best deal, order samples to check quality.
Products used:
Magnetic Bracelets
Pleasantly surprised. Excellent platform. Very capable suppliers. Intelligent hardworking and willing to resolve any ongoing issues to retain a good working relationship with their client.
Thank you. Great Job done.
Richard
Swift and painless, so totally not what one expects but easily get used to. Ships faster than my domestic and other european countries do on average.
That from china together with the trade assurances is more than enough for me
I ordered an paid for a folding bike, 145 USD.
It never arrived, Alibaba said that they had paid the supplier, so I've lost my money.
Also ordered car seat covers, shorts, small things like that. All turned out to be complete cheap rubbish, much better to see what you buy.
I would never use them again.
Given one star, hardly worth even that.
Everything is good except we dont have any human contact if something goes wrong. Because robot cant understand sometimes what I say. This sometimes frustrates. I had issue with my order not properly showing on system. Anyway later was automatically ok.
During 2 of my our transactions this past few months we ran into 2 different problems. The staff at Alibaba was very helpful in directing us where and how to try and resolve these issues. Both were resolved with all parties being satisfied.
First impressions are great, nice streamlined system so far. Dealing with different sellers was professional and I received timely responses to my questions even though my initial orders were not that large.
I'd still recommend Alibaba...
Yes slower shipping,(some items) at higher costs, over all but some things are just plain difficult to get,
And souring from other country's is as difficult if not more. If you buy in bulk or maybe get a few friends to order too helps.
I have been on this site almost everyday ever since I downloaded their app
Everything seems to be perfect but never forget to read reviews by other online shoppers. Whether they are small or big company a lot things do happen in the process of shipping your product.
Lucky for me my product arrived on time and also in perfect condition,
Good lucky
I ordered a several hundred piece lot for my business. Shipment tracking was nonexistent and seller's customer service sucked. Their emails did not make sense. Boxes arrived dirty, wet, and crushed. Returns and refunds through Alibaba don't exist. I don't get why anyone would order from this site.
I have had lots of success with using Alibaba. I always find multiple companies that are willing to help me produce my new items.
I like having the Trade Assurance as a good backup in case an issue occurs!
If you communicate closely with supplier, all are legit/ not scam... Alibaba try their best to make sure its platform are safe and win win situation for manufacturer/ trading company and customer (B2B) experience better. Keep up the good work.
Initially only problem encountered using mobile chat on hand phone, now after app update already ok... no problem
Very happy with experience, Alibaba advised me to be careful when supplier wanted payment by Western Union (noticed on messages). I took their advice and paid through the Trade contract. Goods received quickly and money was safe
It was an awesome experience buying goods on Alibaba. Prices are competitive enough to get lowest offers while the products are of high quality. I definitely will continue using Alibaba for my personal and business need.
Quick and easy transactions! Would like to build a business relationship with this company! There were no difficulties with our purchase. Products was exactly what we needed. Good, Competitive Pricing!
Alibaba sells cheap knock off products that arent the brands they claim to be. They are a scam company and will change your email so you can't file a dispute. I was locked out of my account after complaining
Tip for consumers:
They are scammers
Products used:
None they sell cheap junk, threw it away
Orders have been received as offered, very happy to shop with you because it has served well. The seller patiently wants to explain the shipping process and provides information on everything I ask, Thank
A wide variety of options available. Communication gap can be tedious depending on your time zone but as long as you are getting a response and persevere, it will happen. Also, make sure they have trade insurance as its great safety net. Overall very happy.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Stanley, if the orders in question were placed on Alibaba.com, you are suggested to contact our service consultants and provide them with your account details for a check via: http://service.alibaba.com/buyer/contact_us.htm. However, if the orders were placed on AliExpress, you can find help at: http://www.aliexpress.com/help/newContactUs.htm. Hope the problems to be sorted out soon!