• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user olgaj15
1 review
0 helpful votes
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February 8th, 2020

So far, facinated and impressed by the great offering and quality presented by the sellers.
Alibaba is a great portal to get in touch and makes considering goods, communication with seller and trade very simple.

Thanks

Thumbnail of user allenme
1 review
0 helpful votes
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July 17th, 2019
Verified purchase

Wonderful delivery! The machine has arrived only take 3 days! Have been a pleasure to work with kiki. I certainly will buy in furture. I am still interested in purchasing a four bowl machine in furture.

Thumbnail of user dmitrop
1 review
0 helpful votes
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February 25th, 2019
Verified purchase

The goods arrived on time, execution of excellent quality. Full support was provided in the process of selecting the desired machine configuration and paperwork. Thanks for JNLINK!
Alibaba's service allowed to review the process of work under the contract, check the confirmation of receipt of payment and conduct other work with the seller. The service is fully satisfied.

Thumbnail of user rcandicer
1 review
0 helpful votes
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February 20th, 2020

The product is very good design and quality. Ordering samples was straightforward process and dealing with Xuzhou Nuoyi Packaging was very satisfactory.
The product was shipped on time, arrived on time, and was exactly like the sample sent before we placed the order. Customer service was exceptional, the best I've encountered on Alibaba. We are making this supplier our long-term supplier because of how well every aspect of the ordering and processing of the order unfolded. Justin, the man who I dealt with the whole time, was a true professional and always there answering every question and looking into everything I ever wanted to know about.
By far the best supplier we've dealt with!

Thumbnail of user daveh321
1 review
0 helpful votes
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June 4th, 2019
Verified purchase

When you don't know the supplier it's a good thing to know you have a disputes resolution process as it keeps everyon honest. A warning for long delivery items, ensure that the disputes process stays in effect long enough, I nearly missed the extension.

Thumbnail of user zekis
1 review
0 helpful votes
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July 3rd, 2019
Verified purchase

I am very satisfied with Charles, he has always helped me well, even though it has taken a long time,
I've always had the feeling that he has never let me down, everything has finally come out,
I now have to wait another two weeks for the Belgian documents and then I finally go on the street on this beautiful E-bike.
Thank you Charles

Thumbnail of user donaldg337
1 review
0 helpful votes
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December 22nd, 2020

I received a high quality OEM Fuser in a reasonable time frame at the lowest price on the entire planet. I look forward to future products as needed. I am 76 years old and know good service when I see it. I am a solid Aibaba fan from now on.

Thumbnail of user gerards45
2 reviews
0 helpful votes
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September 9th, 2019
Verified purchase

I began my Alibaba experience in the last week of August 2019. I was looking for a manufacturer for a medallion which may be used as a lapel pin, or as a Keychain or as a simple collectible item. Alibaba provided me a platform to Request Quotes from hundreds of prospective suppliers without the need for me to conduct any background searches, nor create any database of contact information for prospective suppliers. In response to my RFQ [Request For Quotes] I received inquiries from about 12-15 interested suppliers. While responding to the numerous supplier inquiries, three suppliers stood out as most interested, and most capable of satisfying my needs. I was able to complete small sample orders with all three suppliers and am preparing to place larger orders for retail market inventory in the coming months based on the quality of work provided by these 3 suppliers.

Thumbnail of user haroldw88
1 review
0 helpful votes
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May 25th, 2019

More likely to get ripped off. Thiefs and crooks and they are just drop shipper to begin with. Ive had orders lost and they never even cared. I have gone to just buying elsewhere and paying slightly more but pays off in long run

Thumbnail of user angeliat14
1 review
0 helpful votes
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August 9th, 2020

Some of the Airpods I received have issues such as: not charging, Sound to low. The vendor is really nice but the product is all that nice. I ordered 30 and 10 where defective so far. I haven't sold the rest as of yet.

Thumbnail of user armanh5
1 review
1 helpful vote
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March 17th, 2019
Verified purchase

Hi Cesc, we have received the goods thanks today bro and very nice to work with you. Very safety package per roll. We use it to make beach shorts so I think the fabric is no problem and soft handfell brushed is delicate. Our customers was satisfied it. We will come to you when we have fabric inquiry next future.

Thumbnail of user chrisd619
1 review
0 helpful votes
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June 3rd, 2019
Verified purchase

Alibaba is an excellent site set up in such a user friendly way. By entering keywords describing the product you are looking for to sell, you will find listings of many different itens to look through with decriptions, and pictures. You are able to contact the company (inquiry) as far as samples, order quantities, price, etc. This makes scouting out the product you have in your head to sell, Sooooo much easier to find. Thus far, any company I have reached out to has been very helpful, respectful, and are interested in doing business. A huge breath of fresh air. Thank you Alibaba

Thumbnail of user parwaaze
1 review
0 helpful votes
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August 17th, 2020

I was very skeptical about ordering from alibaba, as I believe a lot of people might be, but when I saw the trade assurance thing in alibaba and read all it terms I was a little relieved but not completely, I ordered with hesitating and doubting that will it come in real, But when I spoke to the seller, He was very supportive and helpful The order arrived 4-5 days prior to the delivery date. Let go your fear of ordering from alibaba its a legitimate business website. Thank You Alibaba

Thumbnail of user jeffreyk138
1 review
0 helpful votes
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August 19th, 2019
Verified purchase

I was new to the game of selling so I wanted to get in this business because
There is a lot of talk about on line sales and how good it is to have your own
Time and break when you want, my experience on Alibaba has been good
Lucky to have met some genuine suppliers who put my mind at ease about
Where I should put the orders and pay.
I can only go from strength to strength in this business now.

Thumbnail of user martinh203
1 review
0 helpful votes
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April 18th, 2019
Verified purchase

6 years as filter specialist, 6 years alone... Seventh must be lucky one, I will stand on my own legs and first parts buying in this way goes fine, this gives me a power to goes next...:-)
Thanks to "I GAUGE TECHNOLOGY CO., LTD.'":-)

Thumbnail of user madeleines18
1 review
1 helpful vote
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April 11th, 2019
Verified purchase

My experience have truly reach high levels. Great customerservice, easy to use and find what you need for your company. Everything is made in a way to give the customer and the seller a high standard plattform to work on and get new contacts and make deals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user etiennet1
1 review
0 helpful votes
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May 13th, 2019
Verified purchase

Really profesionnal seller quick answer to questions, delay on the shipement but information gived in time to avoid any problem.
Ordered 2 white thermostats received 1 black and 1 white. This can be improved.

Thumbnail of user brauliog1
1 review
0 helpful votes
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June 6th, 2019
Verified purchase

A lot to learn to make shopping for Alibaba an extraordinary routine.

With the complications between the US trade policy with China, Mexicans and Chinese we should improve our trade.

Alibaba can be an excellent option to achieve better trade between China and Mexico. Maybe Alibaba could even give us a training to achieve better and safe purchases through the same Alibaba portal.

Thumbnail of user laurakelm
1 review
8 helpful votes
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December 1st, 2016

I purchased shipping insurance from Alibaba to cover the purchase I made from a company in China. The insurance gave me a piece of me me. It gave me confidence that my investment would be protected.

What a HORRIBLE experience. First my product was wrong. Their designer decided that his idea was better than what I ordered, so now the new equipment does not match existing equipment. Second, Fancy toys guaranteed delivery (insured by Alibaba) in 20 days. I received the equipment 45 days after my payment! Alibaba says tha Fancy Toys only estimated. Third, Fancy Toys told me that shipping by sea is far more cheeper than FedEx. Wha a lie! It was their American company that requested money from me in the tune of $$815! My entire purchase was only $1170! What a rip off.

Thumbnail of user brianw516
1 review
17 helpful votes
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August 25th, 2019

Warning! Buyer beware! Junk LED Light!

If you dont headache with low quality led lights... stay away from "Huizhou YouTech Optoelectronics" LED products.

This company sell only junk led light. Most of the light stop working after 6-9 months.

When you contact them about the issue. They ignore you.

The manager name Xue Gang Sun (Jerry Sun). This is the guy that take your order... well, It's just a bunk of thief running the company.

I also attached the photo of Jerry Sun in here. He's a fraud... scammer!

Company like this shouldn't exist. I hope this help.

Thumbnail of user richardf342
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

I am pleased with my equipment, thanks for the great service and prompt delivery.

I'm appreciative of Minewill and its willingness to work through an innocent business challenge. With a newer product it was discovered it may not be a fit for certain segments. Minewill worked through the scenario frustrations to seek a workable solution. Thank you for hearing me, thank you for the engaged communications, and thank you for supporting our business.

Thumbnail of user ryanc1530
1 review
0 helpful votes
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April 7th, 2023

I recently ordered three water ionizers from Alibaba and I couldn't be more happier! The pricing was highly competitive and the shipping was very timely despite coming so far and most important, the product met our high expectations for quality and function. We will certainly be ordering additional machines from Alibaba in the near future!

Service
Value
Shipping
Quality
Thumbnail of user keving149
1 review
8 helpful votes
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July 5th, 2017

This number+93 78 543 5248 this guy is really fake. Please don't send any money to this guy or purchase anything from him or Alibaba.com. This site is fake. I lost my money with this guy. He would be telling its 100%trade assurance I give you and I will refund your money If you didn't get the product. By this fuucker doesn't and this site is a $#*!. Please don't ever buy here.

Thumbnail of user elridgea
1 review
0 helpful votes
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May 25th, 2019
Verified purchase

Originally I was a bit timid when placing this order. A few years ago I placed an order from China for a Samsung S6 phone and a large LED Television. It was not done through Alibaba. I did everything asked including sending over hundreds of dollars. I tracked the package and it arrived with someone else's name attached. The package was a small empty plastic bag. The only form of contact I had with the seller was through email. After I received the package I emailed them to inform them of what had happened, they never responded. I told family and friends, "NEVER again will I purchase from China". After this experience through Alibaba, it has renewed my belief that I can do business with China. Alibaba network is truly a blessing and this has been a GREAT EXPERIENCE.

Thumbnail of user davidw1420
1 review
0 helpful votes
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April 18th, 2019
Verified purchase

Its very easy to purchase via Alibaba. The suppliers have a very high response rate and I feel safe in making a purchase. The products I have purchased for our UK based business have been of excellent quality, delivered quickly and the service has been exemplarary.

Tip for consumers:
Easy to use

Products used:
Carbon fibre tube

Service
Value
Shipping
Quality

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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