• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user stephonej
1 review
0 helpful votes
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December 22nd, 2020

Good mould and good quality, we sell to our more than 8 customers
They are all suprised that the container goods with so high quality
And all packings and cartons and insider sticker are very stable and nice looking and
High quality materials.

Thumbnail of user sanyic
1 review
3 helpful votes
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June 6th, 2013

I have purchased a number of electronic products and received all items at a reasonable price however the ovarall quality of the products are poor for most. I think that you can achieve good value from many vendors but one must be carefull in their research. We went through similar quality problems with japanees goods in the 50's and 60's. Now they are the best for most items. The old saying is still true. You get what you pay for but sometimes we get lucky and find exceptional good value.

Thumbnail of user ajb13
1 review
7 helpful votes
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September 12th, 2016

I received a damaged reception desk. I immediately contacted alibaba and the supplier. The supplier doesnot respond to emails or phone calls. The mediator from alibaba was asking for absurd documents.

Thumbnail of user yaacovs4
1 review
0 helpful votes
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January 27th, 2021

AliBaba in general is a great site to work with. However, there are few issues that need to address: 1) you can not delete old RFQ, you can close them but they are visible and new quotes added to them even after they were closed. 2) AliPay is convenient but EXPENSIVE. 3) indication of company CHAT is most of the time no addressed properly - shows on line - but nobody answers. There must be an indicator to response time. If the company too busy to answer, the customer should know it because this will reflect on future service

Tip for consumers:
up to now, i feel that they can be trusted

Products used:
electric drill, screwdrivers, hammers, and other tools

Service
Value
Shipping
Quality
Thumbnail of user eliyahun
4 reviews
9 helpful votes
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April 21st, 2017

The order I received was absolutely not as declared. The seller admitted to this fact. I approved pictures and videos proving the order is not as declared. However AliExpress (AliThief) closed both the dispute and the appeal as invalid. They absolutely do not care about customers evidences. Once you payed them - you will never see your money back even if you received absolutely NOT what you payed for.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janett181
Janet T.
1 review
0 helpful votes
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March 27th, 2018
Verified purchase

Air Pumps for air tumble track

Wonderful fast service and received quality products that meet my needs. Correspondence very timely. shipping couldn't have gone better. packaging appropriate. items trialed and tested and works to my needs.

Thumbnail of user aleksanderl16
1 review
0 helpful votes
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May 15th, 2019
Verified purchase

I would like to confirm, that scooter is good. It very fast. Lithium battery and motor strong. It look fantastic. Elon musk must be glad too, because it my first step to the Tesla car. When i earn the enough money, i can buy it. I hope your buisness will be grow strongly. Thank you

Thumbnail of user beatrizs31
1 review
0 helpful votes
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October 16th, 2020

Easy to talk and understand, very good quality products and very well package.
Exceot the panel i bought, this ones could come in a box instead plastic bag.
However I will bought with this suppllier again

Thumbnail of user hakanv
1 review
1 helpful vote
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July 15th, 2019
Verified purchase

Very reliable seller. The products are completely original. Packaging and shipping operations are both fast and reliable. The seller was friendly. Sincere. I'm glad I did the shopping. I am constantly receiving products from this supplier. Thanks IGOAL HEALTH

Thumbnail of user georges536
1 review
0 helpful votes
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March 4th, 2019
Verified purchase

Excellent experience, I always find what I want quite efficiently. I've been a member of Alibaba since 2012 and I have never regretted becoming a member because of the many benefits I have gained as a result.

Thumbnail of user starrk13
1 review
0 helpful votes
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June 12th, 2020

By far this has been the best quality items I have ever received. I was very scared and afraid I would have got scammed or just wouldn't receive my items. Yes, this is my first time from one vendor I continue to shop around on the site. I got my items faster than expected and they were great!

Thumbnail of user angelan118
1 review
0 helpful votes
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November 3rd, 2019

I was looking for a specific product when I found a supplier from Alibaba selling it. At first, I was a bit skeptical seeing as though there are many sites out there that are scams, but I have heard of Alibaba being one of the largest trade websites in the eastern hemisphere (I live in the US, so we usually stick with Ebay or Amazon), so I decided to give it a try. Like any trade website, you do have to be careful of misleading sellers, but with my purchase, I was provided helpful information and service! Something I did not feel comfortable with was that Alibaba does not offer PayPal payment, but they do offer TradeAssurance, which is a form of buyer/seller protection, among other ways to verify that the seller/company is legitimate. Overall, I would recommend this site to anyone looking to purchase/sell in wholesale!

Tip for consumers:
Like any other trade website, do your research on what you are purchasing (for legitimateness) and the supplier's trustworthiness before purchasing.Trade assurance is recommended for this site.

Service
Value
Shipping
Quality
Thumbnail of user andyl370
1 review
0 helpful votes
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August 11th, 2020

Most of the Vendors are great, easy to work with. Experiencing a few, had a deal with some but with some no-deal due to no agreement but they are still great. A few bad ones with bad product quality but refuse to reimburse buyers for the cost associated with testing the samples. This is not doing right thing for customers, even for a sample with bad after-sale service and not resolute the satisfying solutions to the buyer due to its own bad product quality. One supplier Waterfuse of Shanghai (talked to GM) also has bad attitude towards the buyer also insulting the buyer as well. Very unprofessional and disappointing, stay away from this company, nobody deserves the disrespect from this supplier.

Thumbnail of user elenap21
1 review
14 helpful votes
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May 5th, 2016

Everything I ordered was so cheap, flimsy and useless it all went in the trash. I should have known better, the Chinese do not take any pride in anything they sell or make. The only thing they are good for is stealing ideas from innovative countries. Well I will not make that mistake again, and as far as alibaba goes I badmouth them to everybody I know to never ever order ANYTHING from them.

Thumbnail of user aqibu
1 review
0 helpful votes
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October 26th, 2020

Secure payment plan... but messaging system is not good there is some errors in chat system with suppliers.
I can't dowload image from mobile and can't see my all chat easily on desktop i have to scroll up again and again and on mobile it will come down to recent message and i will not see my old messages.

Thumbnail of user jacobh140
1 review
0 helpful votes
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February 26th, 2019
Verified purchase

Guangzhou Phytochem Sciences Inc. --- Awesome supplier, their response time is fast! The product is so strong, I have to have it triple wrapped and taped shut to prevent the odor from seeping out! I was supposed to receive package on 2/28/2019 - I got it by 2/25/2019! In perfect condition, customs did not check parcel! The copulins product is amazing, and very fair price!

Thumbnail of user sergioa58
1 review
0 helpful votes
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May 20th, 2020

ZCS is a reliable company with excellent products to rely on for all POS solutions. The marketing team as well as the engineering team is ready to help for any question. Very patient to listen and help customers understand their products.

Thumbnail of user jang140
1 review
0 helpful votes
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November 6th, 2019

To write a review about Alibaba itself. Its still not easy to navigate and find what you need. Suppliers still have some English issues. Also the message module is not effisient, to be able to sort and categorize the different messages is a need. It has become better but is still not as good as using your email system. Paymnet and contract/ security is a benefit.

Thumbnail of user elricw
1 review
0 helpful votes
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June 9th, 2020

We are able to run our business succesfully thanks to Alibaba. We get connected with the suppliers we need and we are able to make the transactions we require. There will be times that things do not work out, but that's part of business. Just make sure to connect with the right suppliers and business partners, and this platform will help you.

Thumbnail of user yannickh14
1 review
0 helpful votes
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July 31st, 2019
Verified purchase

It's been a year now that we are working with Hefei Chenxiang Home Furnishings Co.
We are very happy with this company because it has many different products, it is very responsive and listening to us.
When there are problems, It always finds us a solution quickly. We have great confidence in this company and we hope it will last. Thank you.

Thumbnail of user mn52
1 review
5 helpful votes
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May 10th, 2016

This Company is dishonest. We paid for a mold and he supplied one order
Then we went back to order and he said the mold is destroyed and he ask us for another mold fee. When we argued this point he demand we prepay for another order before he make a new mold.

Very rude person and dishonest way to do business,

Thumbnail of user sheynuj
1 review
0 helpful votes
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November 13th, 2020

Hi, quality products, all over very good and satisfactory. Trustable company. All the products they have good quality and warranted. I am strongly recommending them for your valuable orders. Now almost 8 years of dealing experience i have with them. Very perfect dealing.

Thumbnail of user stepanz
1 review
0 helpful votes
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August 8th, 2019
Verified purchase

Good professional service that helps to connect westerners to the east, China particuralry. It allows communication with suppliers, easy payment solutions to make transactions from West to East, shipment & quality ensurance.

Thumbnail of user curtisv8
1 review
0 helpful votes
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July 21st, 2019
Verified purchase

This is a very user-friendly platform to broadcast an RFP and receive timely responses from various manufactures. The range and availability of products is very impressive; as well as the various companies eager to do business.

Thumbnail of user stevenb1142
1 review
0 helpful votes
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February 26th, 2020

The products (quartz rollers & gua sha) we're very good. Processing and delivery was quick. Products were packaged well and looked great. The contact person (Nick) was very helpful and friendly. Excellent service from this company.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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