Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I thought you wouldn't give me a proper refund, haha... I just make a reasonable refund decision and finish it. Who's the owner and who's the slave... Well, first of all, it's just... ㅠㅠ Well, those companies don't deal anymore, so it's okay.
Its is very nice to have a supplier as 'Shenzhen Huayu Agricultural Trade Co., Ltd.'. The Shipping was on point and the Service from Nora Lau was super, friendly and nice. The product is beatiful and nice. We like to do more cooperation with 'Shenzhen Huayu Agricultural Trade Co., Ltd.' and Nora Lau as contact.
I saw chilers from AMZ. So. Through alibaba. I find this company. She give me fast reply and grateful service. Good machine. I think will always choose machine from alibaba. There have many machines, a good choose.
Easy to make an Oder and buy product on this site. I like it. The seller agent is also professional too, they will assist you until you meet the product and price that suitable with your demand.
We were a bit concerned when we first started thinking about using Alibabi. We were concerned about the service we would receive. We were pleased to see that Alibabi has systems in place for us to determine a supplier's service in advance of using them. The trade assurances, factory reviews of products done by Alibabi and customer reviews were there for us to consider. This resulted in us picking the right supplier who gave us absolutely excellent and timely service. We settled on Yiwu Motty Garment Co., Ltd. as our first supplier and we have now had a second order with them because we were very pleased with the product itself and how little time it took to get to us. Our customers love the clothing.
Everything works perfectly, very satisfied.
We have found our supplier IBOOLO through alibaba plattform and we are very pleased with them. Alibaba plattform is a stable plattform where you can feel secure with your communication and payments
This seller have been great to us. I do no remember if is the second or the third order. However this seller send on time and pretty fast. We are very happy.
Tip for consumers:
Is good to see how the other buyers are dealing with Alibaba in general.
Products used:
Key Chain
Purchased a mini excavator with a 3 cylinder EPA tier4 compliant Yanmar engine. Received an excavator with a single cylinder Chinese built Koop non compliant ( as far as I can tell) engine. The Manufacturer Shandong Jieseng Heavy Machinery Co. Is uncooperative actually deceptive, they sent me a compliance certificate for the Yanmar and told me the Koop engine is EPA compliant. No offer to negotiate a settlement.
Alibaba is no better. I have tried app. 15 times to start a dispute every time the ask for something different by the time you find it you time out and have to start the process from the beginning again. I am becoming convinced the Trade Assurance is a scam.
Kendy is a very good Sales Lady, when tecnical is to difficult, Jason the owner will help and answer any question. Delivery is very fast and we hope to have a future important collaboration with Smarteck. Thanks Jason and Kendy for the great support
Tip for consumers:
Smarteck is the perfect company for your Hotel Smart Locks
Products used:
Smart Lock S180 for Hotel Doors
I would recommend everyone to shop here and give their eyelashes a try. Their customer service was amazing and shipping is pretty fast for your Concern.
Excellent buyer experience, service and supplier very professional. Fast response on any questions. Item shipped over sea and arrived in perfect condition. Very pleased. Thank you
There are different kinds
- the one with strong magnetic capacity
- the one wich you put on metal backdrop, but it doesnt hold magents when you just put it on wall.
Anyway this was a mistake from sales manager who did not specify there are different kinds so for the first order we got the one which is good for us, after year we got another one which was not the same.
Thank you!
The supplier is very efficient and professional to deal with. She shipped my goods ahead of time as I expected. The goods arrived in perfect condition.
All of the verified suppliers I have contacted have been ver fast, efficient and helpful in processing my sample orders for my business. Thank You Alibaba
The experince with the site and the producer we purchaed from was in total positive and everything arrived as described and negotiated. There were only minor problems with customs release as we needed different documents than dispatched ones but this was communicated with the producer and resolved quickly.
I am a first time buyer and the process was straight-forward and easy! I looked into my product that I wanted and found a few suppliers willing to work with MOQ and then found a company that I liked their product and fulfilled my order without any issues!
Is very friendly and most of the time you get an fast feedback from the supliers and sellers. I have until now just 2 purchase experiences and as entrepreneur I been well instructed how to puschase and to get the best deal, the web site is easy to manage, to get use and the communication is an international language that is perfect for the communication.
Fantastic seller The location is excellent, the deal with them is great and the service is fast
They sell and supply services to merchants and e-commerce. The world is in your hands, now with Alibaba introduces merchants, suppliers and factories
Wonderful progress I wish you more progress
Thank you
From the minute I made the order I was looked after and the supplier kept in touch with me to let me know what's happening and when the items will be delivered, I will be shopping with this supplier again
It is a pleasure to work within the platform, everything works well even for returns and reports. I feel pretty confident with your options.
Tip for consumers:
Becky Wu was my provider and advisor from Vanssa, she almost own this rating, there is good providers out there, but you have to find them, at least Alibaba bring me the tools to feel safe with everything.
Products used:
Smartwatches
I am most impressed with the service at Ali Baba, with simple search, and effective ordering and purchase from the suppler I used, Shenzen SunGrow. Very quick delivery from China to England, able to monitor the whole process at their website. Tracked delivery by UPS meant a smooth shipment. Highly recommended resource. Great price for this quality of LED set-up.
From day one doing business with ALibaba was great. I hope, in the near futur, doing business again with Alibaba, China is the greatest country of all and Alibaba gives the opportunity to small business like mine to grow.
We are disappointed byt the fact that almost every time we make an order through alibaba we realize that there is big deduction of money while transfering to the suppliers bank account. And we feel that alibaba doesn't protect us. So we next time we might not use alibaba to make an order!
Purchased product from Weihai Huifu Sports Goods Inc. Finally shipped the product after numerous excuses and delays. Tracking number was provided for my information. I was satisfied at this point. 3 weeks went by and the UPS tracking number showed "Shipment Cancelled ". Contacted shipper… they said it was on its way. Just disregard tracking number. Really? Seriously? Requested for a full refund. Seller will give refund less shipping cost. Really? Seriously? Alibaba trade assurance sided with seller. What a total SCAM. STAY AWAY. PayPal please help me get my full refund. STAY AWAY FROM ALIBABA AND WEIHAI HUIFU SPORTS GOODS INC…. TOTAL SCAM
Tip for consumers:
Stay away…TOTAL SCAM
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.