• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user auzzia
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

Very satisfied with the quality of my machine and the easy and trust worthy service.
I have tried Roomba, Neato and now Xiaomi Roborock. Roborock is by far the best vacuum robot on the market for the price. Duties and taxes are quite high for shipment to canada (consider 25%-30% extra of the declared value for customs). Besides the high import fees, very satisfied with the machine.

Thumbnail of user brittanyd30
1 review
2 helpful votes
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March 8th, 2017

This company is a scam! To make a long story short. I was looking to purchase a few jackets. I was told I had to purchase 300 jackets to get a sample. What? After I explain I wasn't going to buy 300 jackets the lady told me I could purchase the sample for $135. I thought something was wrong with the price. I felt like I was getting scammed. While she was explaining the sample price she made a huge mistake. She told me I could get the sample refund after I buy 300 jackets for the total of $5,000+ because the jackets cost $17.2/each. I'm like what? I just told me the cost of a sample was $135. Dongguan rainbow touches garment co. Ltd just tried to scam me! Do not Trust this company dongguan rainbow touches garment co. Ltd

Thumbnail of user stephnieb
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

I dealt with Nicole C. At Weihai Modi Trading Co Ltd, whom I found to be very helpful and efficient from start to finish. I forgot about the timescale between the UK and China. Being 8 hours ahead of the UK did not deter Nicole from dealing with me by email or by telephone.

Thumbnail of user daisyj40
1 review
0 helpful votes
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October 9th, 2021

Very very good and helpfull seller, the shoes came on time, the quality is pretty good, and for that price it is very good! Box not damaged at all shoes are good!:)
fjmumke.en.alibaba.com/productlist-1.html

Products used:
Shoes

Thumbnail of user luisr142
1 review
0 helpful votes
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September 8th, 2019
Verified purchase

Very good articles and I will see what other things can buy from Mexico to do business, your attention and tracking for your products is very good, I am an small buyer but you follow the orders as I was a big buyer thank you

Thumbnail of user tomat2
1 review
0 helpful votes
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June 24th, 2019
Verified purchase

Alibaba.com site I find almost everything that interests me at the best prices!
For example, yesterday I received a security ip camera VANHUA with the highest quality sensor currently on the market Sony IMX226, the price was many times cheaper than any other site, and of course the product is very quality in general!

Tip for consumers:
My advice is for buyers to order only from highly rated merchants!

Products used:
I have ordered products from different categories, cosmetics, electronics, car parts.

Service
Value
Shipping
Quality
Thumbnail of user kva3
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

This company and its agent, Jason, are extremely nasty. They will lie to you to get your money then send you a garbage product. Jason from xingtai paisen company will not even provide any service if you have questions about your machine. This company is garbage. Avoid Xingtai Paisen for Dumpling machines, momo machines, baozi machines, etc.

Tip for consumers:
Find another reputable seller on alibaba.

Products used:
I bought a momo machine but it is garbage.

Thumbnail of user rubeng96
1 review
0 helpful votes
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September 24th, 2020

I have had both good and bad experiences. I have bought items for decanting perfumes and those went great. I looked into purchasing some televisions and was robbed of my money. They asked to talk on whatsapp, then wanted to make the purchase through western union a few days later i was sent a message that my package was on hold and needed more money but no info to pay the courrier but they wanted the money themselves. I refused and am currently trying to see about having authorities involved. Be careful for these actions. The name of the guy was li kevin from Qinghai Kunlun River Wolfberry Industry Co. But I doubt they still have that account. Just be weary of these actions

Thumbnail of user aw363
1 review
0 helpful votes
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January 13th, 2020

Excellent quality, great service and I will use them again for sure.

Here is the information about the company that I traded with and the contact name.

Supplier:
Xiong County Rongxia Hatting Co., Ltd.
Contact Name: Anna Li (was excellent and really helpful on all questions and I had hundreds).

Thumbnail of user joseo233
1 review
0 helpful votes
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May 8th, 2021

I am very happy with the purchase I have made. I received the products as promised and in the promised time. The quality of the products is very high. Hebe helped me in all the proces and aswered all my questions.

Tip for consumers:
I recommed to buy the maximum amount of products to lower the shipping cost.

Products used:
All the products that I ordered were very good.

Service
Value
Shipping
Quality
Thumbnail of user edsonc12
1 review
0 helpful votes
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August 28th, 2019
Verified purchase

Thank you so much to Ms lily she helping me a lot to made this order from alibaba.com for my lovely mobile Nokia 3310 delivery was smoothly and made order also Ms lily she very professional and friendly a lot thank you so much for my request I'm very glad to get a new oldies Nokia 3310 but not oldies because this Nokia ages is 19 years old but i love is old is gold thank you so much we recommended thank you again Ms Lilly you kind person to me...

Thumbnail of user miguelangelh
1 review
0 helpful votes
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May 14th, 2019
Verified purchase

The swich between the web in Spanish and the International web is confusing.
The App in the Iphone is not well sincronize with the computer in the Messages. I have sometimes to go back to the iPhone to find and finish a start message conversation.

Thumbnail of user alvarog16
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

Exellent product and attention by the Suplier, it was simple and complety clear, I like the app is really easy to use and it has support service the 24/7, so you can get support with anything anytime.

Thumbnail of user willyso
1 review
0 helpful votes
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June 19th, 2019
Verified purchase

This was my first experince odering for Rubber Myopia Optical Eyeglasses Frame, Anti Slip Design For Outdoor Sports from Xiamen Necos Optical Co., Ltd.

I have had a smooth, professional and on time delivery of my package. Thank you

Service
Value
Shipping
Quality
Thumbnail of user jesusd55
1 review
0 helpful votes
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September 16th, 2020

I had lots of doubts starting as a retailer, but ALIBABA.COM made me change my expectatives. I was afraid to get scammed, or get surprises, but, is totally reliable. Hope the new entrepreneurs read this, and start their business. The first step of success is start. I'm mexican/american, you wont get a bad review from me, unless you really screw something, but, americans complaint about everything lol... Relax, breath, relax, breath, relax... LIFE IS BEAUTIFUL.

Thumbnail of user murraya24
1 review
1 helpful vote
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March 18th, 2020

This was not the level of service I am used to from Alibaba. You had an order listed from February listed and my order wasn't shipped until March 13th. It arrived on March 18th 2020.
You had my order closed several days before March 18th and neither I nor the company I ordered from could get you to correct this obvious error. You have left me very concerned about your service. You have to facilitate corrections to your records. Thanks. Murray

Thumbnail of user nemikag
1 review
0 helpful votes
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October 30th, 2021

The shipping fee is higher than the value of the order. Especially shipping fee for Sri Lanka is even greater than the shipping fee for European countries that are far away than Sri Lanka from the shipping location.
If you can lower the shipping fee, it would be more convenient and there will be more customers. At Alibaba there are many products and choices but customers are going away because of this unbearable shipping cost. As well as the Drop Shipping products from AliExpress and Alibaba at eBay And Amazon doesn't have this shipping fee and the same product can be purchased at lower prices from there. Because of that most of Sri Lankan customers will move from AliExpress And Alibaba for other alternatives. It would be great if you consider this and also we are expecting the good old AliExpress with the great stuff at VERY lower prices. Thanks & Regards!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karaf113
1 review
0 helpful votes
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April 27th, 2023

Molly's service was so excellent, everything was received on time and the product was perfect exactly what we asked for. I would highly recommend you anytime and I hope to do more business again.

Service
Value
Shipping
Quality
Thumbnail of user ibrahimc32
1 review
1 helpful vote
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December 11th, 2019

Trade Assurance FAIL
There's no any trade assurance. They are using this term only to market their product and entice more buyers.
3 weeks ago I bought 2000 ring+necklace and paid 2200USD.
The seller sent me completely different stuff like bitcoin coins and boxes and other kind of rings. See the attached images.
Alibaba Trade assurance didn't help me and now is telling me to contact INTERPOL?
They are biased and opinionated and protecting their own sellers.
My money is wasted and I also paid 1000Tax before I open the box and know what was actually inside.
NEVER TRUST EVER AGAIN.

Thumbnail of user siak4
1 review
0 helpful votes
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October 28th, 2020

Sally was my representative she was very helpful our communication was great! She helped me choose a hair I wanted!
I have purchased 200gram hair 26inch and 100gram of 24inch the hair quality is amazing! The texture is very soft and smooth very nice and natural look. I would definitely purchase more before Christmas as gifts to my family and friends!
Our hair installation appointment is in coming November 2020 will post the pictures as well!

Thumbnail of user richj65
1 review
0 helpful votes
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November 30th, 2019

Excellent experience so far. I've dealt with four different suppliers and so far no issues, all positive results. I would highly recommend using Alibaba.

Thumbnail of user tonya274
1 review
0 helpful votes
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January 6th, 2020

Alibaba advertise lots of New Products and are always providing opportunities to buy. I'm happy so far. I'll be purchasing more products from Alibaba.

Thumbnail of user adelb21
1 review
0 helpful votes
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July 31st, 2020

Very good. And happy to use Alibaba, made a lot of easy buisness

I just give 4 stars for not making the function to print out invoice and recipt documentations.

Not simple and easy. Work on it.
Also work on quality of sellers and factories

Thumbnail of user nemow2
1 review
0 helpful votes
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December 18th, 2020

I am extremely satisfied with my glasses. They are awesome and the company is very professional. The glasses got here on time and on schedule. I'd like to thank Rebecca for her professionalism because she keep me informed throughout the whole process of production and delivery. Thank you I WOULD HIGHLY RECOMMEND IT!

Thumbnail of user dilipp6
1 review
0 helpful votes
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March 24th, 2018
Verified purchase

After doing first transaction with Alibaba I came to know how poor service are other online shops providing. Quick and clear response from supplier and fast delivery impressed me.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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