Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Had some issues with shipping due to carrier. Everything else was smooth. Product met expectations. Looking forward to doing more business on Alibaba.
Its been great. Finding everything alright. Suppliers I encounter are professional. I will definitely continue use this channel and recommend to other businesses
Most important aspect of Alibaba for me was that I felt safe placing orders through Alibaba. They ensure your payment is secured and that supplier upholds terms in the contract. Great site!
Very easy to communicate, just sent our logo file to them and had custom sockets a few days later. I received sample images before ordering. The final product was just as expected.
I found very good machines on Alibaba. The supplier is professional and helpful. I am able to place an order and pay any time anywhere with my credit card. Thanks a lot
Cooperation with the Alibaba portal has allowed me business contact with Chinese producers. No worries about using this site. I recommend to everyone.
Very happy,,, delivered on time, good communication and follow up,, friendly,, good customer service,, thank you,, will have more orders in the future,,
Super convenient and use friendly financial solution for S&M business owners.
Lots of categories and items to source.
Very trustworthy supplier ranking system
I have tried to make about 50 different purchases and ALL of Alibaba's vendor want you to bypass Alibaba and pay them through money gram. There company is full of nothing but scam artist. DO NOT USE THIS SITE!
Tip for consumers:
If you use this site you are an Idiot!!!
Products used:
None. Just people trying to scam people!!
The Alibaba trade assurance scheme wherein they charge a premium to supposedly guarantee product is a massive fraud perpetuated on innocent customers. If more money was involved, I would have considered litigation. Their entire "trade assurance" consists of asking for the fraud suppliers for an explanation to your complaint and then rejecting it when the supplier rejects it for whatever flimsy or false reason they cite. There is absolutely NO CUSTOMER SERVICE at Alibaba to speak of, the complaint keeps getting pushed from one bot to another in circles till the time you get frustrated and write off your money. KEEP AWAY!
The product arrived in timely, customer service was good and professional. I would recommend this supplier, the most important is prices are competitive.
Great experience and great customer service, my vendor was very helpful and i love the fact that they have everything on one site when it comes to keeping track of your order.
I really was skeptical about ordering from overseas, but the experience has been very pleasant, and I look forward to using Alibaba again in the near future. Alibaba's like Amazon on steroids!
Dealing with Alibaba from product sourcing and manufacturers to final payments has been total piece of mind experience. Would not think of doing it any other way and highly recommend their services.
Very friendly and speedy delivery. Great product. Excellent service. People were awesome help in questions I had about their products. Very happy customer.
Once you get the hang of things it will be a lot easier for me. Great site to work with. Emailing system is very fast. And customer protection is a must.
I love these cases! They are even prettier than they look in the pictures, and Edward helped me with all my needs when purchasing them. Will definitely order from them again!
I feel so safe for my money and procedures with working with Alibaba. Its good to know that if anything goes wrong there is a trade assurance of Alibaba. Thank you.
Alibaba provided a quick search for the right suppliers, prompt communication, convenient ordering and, most importantly, security for money transactions. Thank you
Have had a great experience with Alibaba, the portal is easy to use, and transactions very straightforward, altogether highly recommend using Alibaba.
We received goods from our supplier through Alibaba, the transaction went through very smoothly it just took me a little bit of clicking around to be able to leave my review
My experience with Alibaba has been informative. Also, I found the process of selecting and ordering a product easier and stress free because of Alibaba's business systems that are in place.
Trying to get anything Internationally can sometimes be a struggle. Alibaba always makes the process easy and professional. Any problem I have ever had was always resolved in a timely manner.
Tip for consumers:
Alibaba allows you to look over any of the suppliers well, so you know who you can trust and it works out great.
Products used:
Some Jewelry and some cosmetics, and In the past Supplements.
I purchased these batteries at a great price, they work perfectly! They took exactly two weeks to get here which is not bad at all. Thanks for the easy, pleasant transaction!
Always a help during each step of the process,
Make us confident when dealing with suppliers especially the new ones and offering suppliers or products similar to what am looking at.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.