• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user darryls90
1 review
0 helpful votes
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June 3rd, 2020

Found Alibaba very easy to use and very prompt on responses.
Still getting used to some of the features as only started utilizing this site in February 2020

Thumbnail of user damiens30
1 review
0 helpful votes
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March 15th, 2018
Verified purchase

I get great deals and connect with greta business owners. The trade assurance is wonderful and allows me to buy products and not stress about being ripped off.

Thumbnail of user nnamanie
1 review
0 helpful votes
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May 25th, 2019
Verified purchase

I have bought a couple of items from Alibaba.com and the experience have so far been good. I recommend Alibaba for any who want an online business transaction.

Thumbnail of user josep185
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

Mojo is an excellent supplier of electronic components for 5 years that I work with this company and has always treated me with great honesty and good service

Thumbnail of user rrv2
1 review
0 helpful votes
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December 19th, 2019

Great experience overall, safe payments, wonderful merchants and fast delivery! I have been using Alibaba for almost 3 years now and never encountered any problem. More power Alibaba!

Thumbnail of user giftm4
1 review
0 helpful votes
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March 27th, 2019
Verified purchase

The best service, friendly suppliers & I received my stock in time all the way to South Africa. Very professional and reliable, I'm definitely going to order again

Thumbnail of user pushpap4
1 review
0 helpful votes
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September 29th, 2020

Easy to fine any product, very helpful The person did not speak english, but helped in good manner, product also arrived in a short time, I am satisfied

Thumbnail of user raimis
1 review
0 helpful votes
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December 11th, 2020

I. Happy. And. Satisfied to work with.the supplier.and its products. Professional and friendly as well.as very fast response.and delivery. Highly. Recommend to those looking for long term. Business

Service
Value
Shipping
Returns
Quality
Thumbnail of user adriennec56
1 review
0 helpful votes
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August 26th, 2019
Verified purchase

My order was packed really well. Amy always replies to my questions and messages no matter how many they are. Thank you! I will definitely order again. :)

Thumbnail of user russellw191
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

As a business we have been buying through middle man companies for quite some time in the UK. After spending time researching the products we have historically purchased, we have found that we can source suppliers directly at source, negotiate our own bulk pricing and get an all round better deal!

We have to pay out considerably more initially to buy in bulk but typically we save over 50% on the products we would normally buy via a wholesale distributor in the UK once they have sold through.

Having an Alibaba account gives us access to a whole new range of products that we wouldn't normally have thought of buying and has helped us build and grow a new supply business, ironically as a middle man distributor not dissimilar to the ones we purchased from not so long ago.

If you spend time doing your research and identify the right suppliers [Takes time for sure] Alibaba is 100% the way forward for any business who has the cash facility to purchase directly, the profit margin increase speaks for itself!

Thanks Alibaba!

Tip for consumers:
Check the import duty and local courier processes to avoid unexpected costs and delays on delivery after your products have arrived in your own country.

Products used:
Dashcams

Service
Value
Shipping
Quality
Thumbnail of user mbabazit
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Very easy to find products and get in touch with supplier. We are surely grateful for the platform. We hope that it keeps getting seven better with time.

Thumbnail of user antoniot60
1 review
0 helpful votes
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September 5th, 2019
Verified purchase

Ali Baba's pool of suppliers is real good.
You can choose from a big list.
All the process of ordering, paying receiving and follow up is first class.

Thumbnail of user vitals
1 review
0 helpful votes
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May 2nd, 2020

Excellent service, good quality products, fast shipping. The products arrived without damage. This is my second order and I hope to continue making more orders for my inventory.

Thumbnail of user fazlulc
1 review
0 helpful votes
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March 15th, 2019
Verified purchase

Love to do more business in future its easy to deal with many other items. Also feel safe seller most of them very friendly and and quick professionally.

Thumbnail of user trevors98
1 review
0 helpful votes
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April 20th, 2019
Verified purchase

First experience. Will be returning once we enter production to place larger orders as we are happy with the samples received. Very easy to navigate and transact ordering.

Thumbnail of user mdh25
1 review
0 helpful votes
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March 13th, 2019
Verified purchase

Thank you for your very fast response. I most definitely will be shopping from you on-line store again and letting people know what a great company you have.

Thumbnail of user gerardj20
1 review
0 helpful votes
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August 13th, 2019
Verified purchase

Need to log on alibaba to see communications. Execepting this. Everithing OK, very professional. Corespondant axcellent, understand customer needs. No problem for a French to communicate in English with a chineese. Business is open.

Thumbnail of user jordanw98
1 review
0 helpful votes
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April 4th, 2019
Verified purchase

Nice... proper packing and fast enough turnaround time for delivery. The only negating point was that I didn't expect the cost of delivery to be so darn high at USD$99.00 from China to Singapore...!

Thumbnail of user deborahh286
1 review
0 helpful votes
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March 4th, 2019

I love Ali Baba kebabs but am upset that they don't have the small kebabs anymore.
I can never eat all of a regular one so thats $2 extra that I'm spending to waste

Thumbnail of user josev129
1 review
0 helpful votes
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May 21st, 2019
Verified purchase

Well at first I had my doubts regarding the payment and goods shipment.

Vendor was on time. It's a good tool to connect buyer and vendor in a friendly environment, looking out for both.

Thumbnail of user davidv423
1 review
1 helpful vote
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June 18th, 2019

Communicating with an Asian Lady from a "Verified & Gold Supplier" (highest rating) and when I was about to send payment, I stated I wanted to use ""credit card & paypal"" because they have the most protection (Two levels of fraud protection). The supplier said she wanted "bank transfer" which has no protection, once your money transferred it is gone. The "verified & gold Supplier" emailed stating she would send me the ""Payment Link & Invoice"" to my email for paypal and credit card payment. I NEVER HEARD FROM THEM AGAIN. THEY JUST STOP COMMUNICATING. NO LINK NOTHING. THEY JUST WANTED ME TO SEND THEM MONEY VIA BANK TRANSFER. Seemed reputable (nice website, many forms of payment, verified & gold status, good communication, manuals, videos, great price, etc. etc.) then BAM... JUST VANISH. NO COMMUNICATION AT ALL. USE PAYPAL & CREDIT CARD... AT ALL TIMES WITH THESE CROOKS / SUPPLIERS.

Thumbnail of user petere528
1 review
0 helpful votes
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July 21st, 2021

STAY AWAY FROM WEBSITE. I buy items and most sellers just steal money. Trade insurace doesnt do anything as they always support the people in china. China they sell bikes with missing parts because they know alibaba will protect them

Tip for consumers:
bike was delivered broken and with no battery by alibaba's professional scammers - simple tip: GO BUY ELSEWHERE

Products used:
bike was delivered broken and with no battery by alibaba's professional scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user erolk2
1 review
1 helpful vote
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November 23rd, 2020
• Updated review

Https: //szgaosheng. En. Alibaba. Com/company_profile. Html? Spm=a2700. A275n. 0.0. VHyLZU I've dealt with this company for transport. When the goods came to her, she asked me for an illegal payment. I said I would not pay except alibaba.com She asked me for unjust money. 11 usd I made the payment through another shipping company.

I sought my right in alibaba customer service. But they didn't get there.

Alibaba.com is stealing money
November 23rd, 2020
• Previous review

Https: //szgaosheng. En. Alibaba. Com/company_profile. Html? Spm=a2700. A275n. 0.0. VHyLZU I've dealt with this company for transport. When the goods came to her, she asked me for an illegal payment. I said I would not pay except alibaba.com She asked me for unjust money. 11 usd I made the payment through another shipping company.

I sought my right in alibaba customer service. But they didn't get there.

Thumbnail of user asifc
2 reviews
7 helpful votes
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September 16th, 2017

Valforex. Com is a great website that can give us some quality electronic or etc product. valforex.com can give you a discount for purchase. Valforex is a good website for online shoping. Please visite this I have visited and I have got my feed back if you visite this website I think you have a great experience of buying quality products. Valforex gives you 100% guranty product thats not wasted money.so visite this company.

Thumbnail of user taniap125
1 review
0 helpful votes
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February 21st, 2024

It arrived before its date and everything in perfect condition, I am very happy with the supplier and the product, it is just as I expected!

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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