• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user carlosg171
1 review
0 helpful votes
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July 30th, 2019
Verified purchase

Good experience to be the first to use the page
Please enter at least 100 characters.
I suggest you enable pages in Spanish, because I placed my order with a translator.
Thank you

Thumbnail of user cindys493
1 review
0 helpful votes
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May 3rd, 2019
Verified purchase

Being from the United States I was concerned it would be difficult to do business, I found that ordering through Alibaba was easy, I have had no problems getting what I needed. I now go to Alibaba for all my ordering
Needs.

Thumbnail of user christinew707
1 review
0 helpful votes
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November 17th, 2020

I really enjoyed the ease at which it was to do business with Alibaba. They have a wide suppliers list and able to communicate makes it a wonderful site for goods and services

Thumbnail of user tracit31
2 reviews
0 helpful votes
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October 17th, 2019
Verified purchase

I have been using Alibaba for a few of our company's product needs for several years now. I have only had positive outcomes. The sellers are very responsive and eager to please you. They have been easy to communicate with, and adaptable to our specific needs and requests. We are in the beauty industry, so we have used Alibaba for different custom packaging products, as well as ingredient sourcing.

As for quality -- It's usually pretty easy to see the quality of the products the sellers advertise; always good photos and videos (if not, then ask. If no response, move on to another seller). As with anything, you get what you pay for. If you are buying dirt-cheap products, expect lower quality. There are thousands of sellers on Alibaba though that make high quality goods, and you can find pretty much anything you are looking for. If not, someone will be willing to create it for you. I always pay for my orders with their Trade Assurance for security and protection, should an order not be as expected. Never send wire transfers, or pay outside of Alibaba, that is my recommendation. Reputable and professional sellers will always offer Trade Assurance payments.

Tip for consumers:
Most sellers have great communication. If you come across one who does not, just move on. Be safe, and use their Trade Assurance payment option. This comes with added security, should there be a problem with an order.

Products used:
raw ingredients, product packaging & labeling

Service
Value
Shipping
Quality
Thumbnail of user dannyk63
1 review
0 helpful votes
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March 13th, 2019
Verified purchase

The first time I used the Alibaba site, I had a lot of difficulties, kindly helping me in every way.

Size and price are Very good.
Counseling was kind and delivery was fast.

Thumbnail of user safab1
1 review
0 helpful votes
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August 11th, 2020

Do lots of research! There are great services out there, It's good to start small and make sure you keep a good relation with vendors to maximize your benefits and vice versa ;)

Thumbnail of user susannaw6
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Such a nice attention from the seller, good company attitude, but there was a long delay in the date of arrival and the product smells a bit (as it is feather inner pillows).

Thumbnail of user yousufa12
1 review
0 helpful votes
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September 15th, 2020

I've got High quality Lithium ion battery charger. I'm thankful to this supplier for quick delivery process. I will continue to order from this supplier.

Thumbnail of user didrak
1 review
0 helpful votes
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November 20th, 2019

A wonderful work, like a little work of art! Very nice and competent contact.
All problems were dealt with immediately! I'm very satisfied, thank you!

Thumbnail of user trakyotorocketbunny
1 review
0 helpful votes
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February 14th, 2024

It was the end of the year, but I was in a hurry.
However, I quickly had the machine made.
I was able to use it immediately.

Thank you

Thumbnail of user mohamedh51
1 review
0 helpful votes
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March 27th, 2019
Verified purchase

Thanks to Alibaba Team who follow up and make this sell goes smooth and safe I was worrying as it was my first time buying through Alibaba.
But now I know How safe is to do business with other sellers in Alibaba platform through Alibaba.
Looking forward to do business in near future.

Thanks
Matan Wireless
Mohamed Hashi
U S A

Thumbnail of user dorotaj3
1 review
0 helpful votes
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August 28th, 2019
Verified purchase

Alibaba As a B2B trading platform Supports the buyer in the trading process by giving full support in the purchase of products manufactured in China, secures the comfort of transactions and our money.
Dorota Juszkiewicz

Thumbnail of user jorgel152
1 review
0 helpful votes
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November 30th, 2020

My experience with ELUCKY have been fenomenal! I fully trust their service and trade assurance. DDP service fenomenal and package well handle to the front of the my door. ELUCKY and Sally Pan will be my company for the rest of my business! Trust this company with my hart!

Thumbnail of user kayl175
1 review
1 helpful vote
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October 7th, 2020

I bought 5000pcs of 99.99% kill bottles.
They all turned fake as it's just simple water in there not alcohol or ethanol in there.
Trade assurance is Joke I submitted proofs again and again 5 times and still didnot return monies.

The seller listing is still active and robing people money
AVOID ALIBABA.COM
BAN CHINA

Thumbnail of user carla124
1 review
0 helpful votes
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June 2nd, 2020

I use Alibaba's Trade Assurance feature to order goods and I have always received exactly what I ordered, on time. This has greatly helped my business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rytisa
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

100% happy with the trade. Great guaranties. For sure will buy next time. When trade using Alibaba you get Trade insurance with money back warranty so no worries if product differs from description.

Thumbnail of user spyrov
1 review
0 helpful votes
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August 7th, 2019
Verified purchase

Still one of the best sites out there. Trustworthy and dependable. Will continue to use it. Useful to get an idea on prices and good quality products. Godd for market research and evaluation.

Thumbnail of user kittyo2
1 review
0 helpful votes
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June 9th, 2019
Verified purchase

Fast communication save me more time, fast delivery makes our products lead a good and fast reputation in the market, I really hope to work with Weizheng.

Thumbnail of user lindab1221
3 reviews
0 helpful votes
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June 2nd, 2019

These people are theirs do not order steal your money never get merchandise and ignore refund request! They claim you received when you have not Lying Theivrs!

Thumbnail of user iwanp
3 reviews
6 helpful votes
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June 30th, 2019
Verified purchase

ALIBABA'S INSURANCE/PROTECTION IS A DISGRACE, A JOKE. IF YOUR SUPPLIER IS AT FAULT BUT JUST CRIES ENOUGH WELL ALIBABA WILL PAY THEM DESPITE OVERWHELMING EVIDENCE THAT YOU HAVE NOT RECEIVED THE SERVICES YOU PAID FOR! JUST BE CAREFULL OUT THERE AS THIS IS WORTH A COURT CASE BUT THEY KNOW NOBODY WOULD DO THAT...

Thumbnail of user staciee27
1 review
1 helpful vote
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May 28th, 2022

Alibaba is easy to navigate and connect w/ potential suppliers all in one place. My favorite feature is RFQ (request for quote). Saved me time and money.

Thumbnail of user kevins1014
1 review
0 helpful votes
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March 19th, 2020

JStar has been very good at working with me to custom make my products. They will look around and see what is available from various manufactures to get me what I'm looking for.

Thumbnail of user kieranb20
3 reviews
3 helpful votes
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March 11th, 2020

Good suppliers for my business https://vidahealth.com.au. So far I have not had any issues with any of the products I ordered, I'll continue to buy through them.

Thumbnail of user reginaldop2
1 review
0 helpful votes
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September 1st, 2020

Very good quality! Great costumer service! I will buy again! Shipping were very fast! They answer all my questions, and helped me to buy the right material!

Thumbnail of user armandoa56
1 review
0 helpful votes
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March 18th, 2021

A great product that meets my expectations, quality and design.
80 / 5000
Resultados de traducción
Great attention from the supplier, attentive at all times with my doubts.

Service
Value
Shipping
Returns
Quality

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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