Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Fast shipping, I felt confident that if anything went wrong I would be protected, start to finish its easy to see why Alibaba is king of the wholesale market, a perfect compliment to Amazon the king of retail, which is where I plan to do business.
The site is gradually improving over the years and is now much more Buyer friendly and has gone a long way to dispel misgivings about Sellers from China in terms of honesty, quality, etc.
Tip for consumers:
Shop around. There are many Sellers for the same product but each Seller paste their own name onto the product. The price differential can be substantial.
Be courteous with the Seller and it will go a long way when issues arise.
Products used:
Electronic chicken brooder
I love Alibaba. Its juts the best B2B site to find reliable suppliers. I trust 100% Alibaba. You can find suppliers that meets your demands and you can trust that the business will be OK.
Five out of five stars the sabers are of high quality, metal hilts... they are a bit on the weighted side, but again they are metal hilts. Sound fonts are great, lights... its all fantastic
We ordered some stickers from them and it was a great experience. We received our stickers in a timely manner. The supplier was great with communication. We are very happy with the products received.
They sent very cheap quality cape. So my customer no ones buys. I can not sale this cape, first time sent good quality. I did second order sent very cheap quality. I can not sale customer.
Alibaba has been of great use! Everything in it is super helpfull and a great experience. Except for the log in. When you log in every time you have to slide a buttom, write a code plus they send you another code to your email wich you have to copy and past it to log in its a verification code and you have to check it every time you log in its anoying.
Hello, I bought a 2002 Toyota Hiace for $ 2500 from OTO PARTNER SP Z. O. O that Jonas Geringas represents. The van never arrives in Haiti at the due date in November 20th 2020. He told me when he received the money. After several conversations with Jonas Geringas, he sent a refund form which I filled out. But never receive the refund. Now he's telling me that he doesn't know the company that I sent the money to. I have all the proof form my bank where I wired the money to Jonas Geringas.
Don't buy anything from Jonas Geringas.
Everything is very organized and professional timing and shipping process.
Time of preparation the order is on the scheduled time and agreement.
Service is more than perfect
Overall I found Alibaba if good but I would like to tell you that advise suppliers to provide less quantity also with custom logo for which they can charge as I was happy to pay for my logo, etc. But some products I found but there quantity is so high that I could not order them for my business. Couple of suppliers can not understand the language, so they get angry also like there was one supplier who did not mention about the production time and delivery details but I did not cancel the order, as that supplier did not understand me, and went angry on my sticker logo it is a sticker only as it is my right as a customer who will ask questions. No need to tell a customers that take your money back but you have to pay for the logo which done (I was scared maybe he will sell my logo to someone else). I said it is ok just refund me my shipping cost but I will buy from you still as a customer I stay calm but overall I did not like his attitude.
Most important thing please provide some cheaper, faster shipping services and also which paying by card the fees is very high.
Supplier should provide good photos with the order as customers spend alot of money. Needs great attention to the communication matter.
This site is the worst site ever, do not purchase furniture are any the sorts, Suppliers do not tell you the truth about when your goods arrive to Uk port the high charges you get when they offer you cheap freight and that will occur very high charges when goods arrive in the uk
Tax Hanling charges ( THC) will cost you around) £363.30
Document charges that should be £25 will cost you £ 105
Currency adjustment factor (CAF)will be £354
And overseas custom is £75
Port security charges £7.00
Notify on arrival £3.50
And it doesn't stop there customs fees and vat need to added and it depends on your goods
Suppliers in China is the most wicked people ever
They want the sales offer Cheap freight not informing customers that they have agreement with agents to charge high fees on arrival destination
Please remember to check what you will have to pay before purchasing goods
It is my personal opinion that one should be very careful while buying through these DHGATE, Ali etc... and order only small ticketed Items. The re-sellers are ruthless and illiterate, They have no concern for Customer Service and have not a clue as what it is? So please be wise and in small ticketed Items, if you loose, though any loss is bad, you only loose a small amount. BE AVIARY... Also last point, please do read reviews on this very informative site "SITEJABBER" Thank for for reading thdi, may save you money and hard earned as that!.
But you have to be careful, some people try to bait and switch, others are basically non-responsive. But be smart, act accordingly and patience. You will meet the person that knocks your socks off.
My first experience with Alibaba & I find this site brilliant.
All the sellers are very helpful professional & so polite.
It's a shame European & US wholesalers aren't so helpful.
Thank you Alibaba
Tip for consumers:
I found that you need to keep looking, generally, people were helpful, willing to explain, I found the earlier it was in the morning the more they help you bearing in mind the time. Make sure that you explain clearly what you need, in plain English and repeat if necessary in different words. But I found it excellent
Mostly delivers as pe samples and always in time. The best is to check your quality before it is delivered as chinese companies will always delivery in hurry to avoid checking so be prepared.
It is very nice seller, good quality and fast action.
Sent exact date and received on time.
I have used this lights for AUS exhibition and the lights are very bright and less heat
I was trying to start a business using AliBaba.com, I ended up losing all the money I sent out with no products, no answers and an end to my dream of becoming an entrepreneur.
Tip for consumers:
Do not use it, I lost everything and I no longer can be an entrepreneur
I am very pleased to use this app! The only thing is the message center could be better, sometimes the messages doesn't appear very well. But Alibaba is a great tool to international traders!
It was a nice and fantastic experience that I had with this website. I Strongly recommend using alibaba to order the product that you need. I think it is safe and works very well.
Perfect platform for my business... after all my orders, around 15 now, i am still satisfied with the service
It gives a small business like me a great opportunity to do business with China
Very simple and safe to use Alibaba. It was very ensuring to use their trade insurance. And there were never any need for more info. Alibaba inform me all the way. Perfect buying tool
This was my first time buying using Alibaba, all what I was expecting and more, the product arrive on time, secure no hassle, reliable and fast.
Look forward to keep purchasing more this way.
It's my first time buying from Alibaba and I will surely be buying a lot more. Service was very professional and I was treated with kindness and patience.
Keep up the good work guys!
They were so on top of everything and I really enjoyed working with them every step of the way.
Their site was easy to navigate and there were plenty of suppliers to choose from.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.