Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
It was a delight to use the system. I'm very satisfied with the process. There was no glitch whatsoever. Thank you very much for coming up with this kind of system!
Polite and pleasant to work with, offering detailed advice and solutions. Have been very prompt with responses offering a non- pushy service and allowing time and patience for the customer response
I had a great experience using Alibaba to find the supplier for my card game. Communicating with suppliers was simple, and I found a very good company to manufacture my game.
The sizes are 2 times smaller than what I needed. I asked for 2XL and they fit like a Large. I have plus size 2XL customers that I had to refund because they couldn't get them on. Not pleased at all.
I have had direct conversation in chat with a person of supplier. It is very good for next business. The products were ok and the shippment was like in the agreement in time, quantity and quality.
This is one of the best companies I ever treat. They are kind and diligent. They are all the time willing to do a better job than the before one. Reply fast and making all the trade much easier.
The model of the watch I ordered was out of stock. They asked if I wanted to wait 5 days for the model to be in stock and I replied "yes." Then they sent me the WRONG model. I opened a dispute and finally they agreed to refund me after I sent the watch back.
According to the tracking, the postal service in China has been holding the watch in the post office for OVER 2 weeks, AFTER delivery was unsuccessful (due to nobody being present). I've written to them TWICE about going to the post office, checking that the watch has been SENT BACK, and to REFUND my credit card. HOWEVER, both of my messages fell on deaf ears; I got NO RESPONSE at all and my credit card STILL has not been refunded! What is this service?!
I will never order from Alibaba.com again. The supplier sent me a fake product and I sent pics and video it's been a month never NEVER ORDER FROM TRIO COCO THEY HAVE FAKE HAIR AND WILL TAKE YOUR MONEY AND NOT GIVE A REFUND. I offered to send the product back and they keep arguing with me. Alibaba.com AND TRIO COCO ARE THE WORST. Don't waste your money
This site is really fake. Its not like aliexpress or ebay, amazon that you can get the money back if you havent recieve the items. But alibaba once you paid for the item trust me none of the items will come. I know this because i did this mistake the same thing. I have paid for iphone 4s and mac book laptop its been 3 month since i have paid. I have tried to contact them i even called their company no one is picking up. I have found their skype i have added them in contact they accept me but once i have mention im still waiting for my items they blocked me. Trust me people dont do the same mistake like i did. IF YOU PLAN TO BUY ANY ELECTRICAL ITEMS LIKE PHONE, LAPTOP FROM ALIBABA WATCH OUT FOR ABBY HU. I wish i could give 0 stars
Tip for consumers:
trust me, dont make the same mistake like i did. I spend so much money on the item and i haven't got the money back and the items. IF THE BUYER ASK YOU TO PAY THROUGH WESTERN UNION OR ANY OTHER BANK DONT ACCEPT IT IT WILL BE FAKE I HAVE PAID THROUGH WESTERN UNION. JUST ASK THEM IF THEY ACCEPT PAY PAL THIS WAY YOU BE SAFER
I didn't know much about this and that,
But they teach me a lot, offer me good prices, and cheer me up. As a business partner,
I think I will be a good friend in the future.
Thank you very much.
I'll buy on alibaba more often because I really like my experience with this seller. Since the beginning until the end she was very careful with my order. I really like that part of the process
I simple love alibaba and the opportunities there to do business all over the world.
And paying with alipay keeps transfer margins low and the greedy german banks can kiss my $#*!;-)
I have recently astarted to use Alibaba and the entire process is very helpful and clear. Most importantly, I can trust to work via the platform which makes it much more secure.
It was an amazing learning experience, but Alibba was there to help, had a chat with a great representative who ensured all was good and I had done things the right way.
Easy to navigate. Communication was great. An awesome place to shop. I have been fortunate to buy from very Great sellers. I will recommend Alibaba any day.
Samples received ok, one piece arrive broken, because the freight. Quality of the products good and good relation with the sales person, Monica on the other side.
So nice to use and it is easy to understand the platform. Moreover, there is so much to chose from beside having a surprisingly quick response everytime.
Wonderful experience, and reliable quality. This is the first time I buy from them, but the quality and their service really amazing me, a good reliable supplier!
Very easy and convenient and professional supplier on the site. My first experience was good.It was good product and packed well. Shipped on time to be received
I order parts which came extremely quick, I was surprise but very please. The transaction was smooth without problems and the notification on shipping was great to.
Anything you wanna make for your own brand is available here with Alibaba. Make your private label products to sell online or at your own store locally.
Alibaba is a great site to reach quality products at a very reasonable price. Huge inventory, competitions that is interesting to access different price levels and negotiations.
Order was received in timely fashion, and in perfect condition.
No problems whatsoever!
Needed to ask supplier a question, and it was answered promptly, to my satisfaction.
I made an order for the first time. There were fears about ordering and protecting the buyer, but everything is great! Thanks for the classroom for purchase!
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Anthony,
This is Echo from Alibaba International Customer Service. I understand your frustration but I am not sure if you met with this unpleasant experience on Alibaba or AliExpress.
If it is on Alibaba, kindly note that we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the seps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.
Regards,
Echo
Alibaba International Customer Service