• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

quality products (376) product quality (185) trade assurance (621) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user robertc1600
1 review
0 helpful votes
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September 18th, 2019
Verified purchase

It was a delight to use the system. I'm very satisfied with the process. There was no glitch whatsoever. Thank you very much for coming up with this kind of system!

Thumbnail of user katet79
1 review
0 helpful votes
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July 25th, 2019
Verified purchase

Polite and pleasant to work with, offering detailed advice and solutions. Have been very prompt with responses offering a non- pushy service and allowing time and patience for the customer response

Thumbnail of user autumnm26
1 review
0 helpful votes
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June 26th, 2019
Verified purchase

I had a great experience using Alibaba to find the supplier for my card game. Communicating with suppliers was simple, and I found a very good company to manufacture my game.

Thumbnail of user toyiar1
2 reviews
0 helpful votes
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August 21st, 2020

The sizes are 2 times smaller than what I needed. I asked for 2XL and they fit like a Large. I have plus size 2XL customers that I had to refund because they couldn't get them on. Not pleased at all.

Thumbnail of user mariac504
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

I have had direct conversation in chat with a person of supplier. It is very good for next business. The products were ok and the shippment was like in the agreement in time, quantity and quality.

Thumbnail of user titot4
1 review
0 helpful votes
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March 12th, 2019
Verified purchase

This is one of the best companies I ever treat. They are kind and diligent. They are all the time willing to do a better job than the before one. Reply fast and making all the trade much easier.

Thumbnail of user anthonyc89
1 review
11 helpful votes
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October 14th, 2015

The model of the watch I ordered was out of stock. They asked if I wanted to wait 5 days for the model to be in stock and I replied "yes." Then they sent me the WRONG model. I opened a dispute and finally they agreed to refund me after I sent the watch back.

According to the tracking, the postal service in China has been holding the watch in the post office for OVER 2 weeks, AFTER delivery was unsuccessful (due to nobody being present). I've written to them TWICE about going to the post office, checking that the watch has been SENT BACK, and to REFUND my credit card. HOWEVER, both of my messages fell on deaf ears; I got NO RESPONSE at all and my credit card STILL has not been refunded! What is this service?!

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Dear Anthony,

This is Echo from Alibaba International Customer Service. I understand your frustration but I am not sure if you met with this unpleasant experience on Alibaba or AliExpress.
If it is on Alibaba, kindly note that we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the seps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.

Regards,
Echo
Alibaba International Customer Service

Thumbnail of user tiaram12
1 review
1 helpful vote
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February 11th, 2020

I will never order from Alibaba.com again. The supplier sent me a fake product and I sent pics and video it's been a month never NEVER ORDER FROM TRIO COCO THEY HAVE FAKE HAIR AND WILL TAKE YOUR MONEY AND NOT GIVE A REFUND. I offered to send the product back and they keep arguing with me. Alibaba.com AND TRIO COCO ARE THE WORST. Don't waste your money

Thumbnail of user saraz3
1 review
5 helpful votes
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December 12th, 2014

This site is really fake. Its not like aliexpress or ebay, amazon that you can get the money back if you havent recieve the items. But alibaba once you paid for the item trust me none of the items will come. I know this because i did this mistake the same thing. I have paid for iphone 4s and mac book laptop its been 3 month since i have paid. I have tried to contact them i even called their company no one is picking up. I have found their skype i have added them in contact they accept me but once i have mention im still waiting for my items they blocked me. Trust me people dont do the same mistake like i did. IF YOU PLAN TO BUY ANY ELECTRICAL ITEMS LIKE PHONE, LAPTOP FROM ALIBABA WATCH OUT FOR ABBY HU. I wish i could give 0 stars

Tip for consumers:
trust me, dont make the same mistake like i did. I spend so much money on the item and i haven't got the money back and the items. IF THE BUYER ASK YOU TO PAY THROUGH WESTERN UNION OR ANY OTHER BANK DONT ACCEPT IT IT WILL BE FAKE I HAVE PAID THROUGH WESTERN UNION. JUST ASK THEM IF THEY ACCEPT PAY PAL THIS WAY YOU BE SAFER

Service
Value
Shipping
Returns
Quality
Thumbnail of user jinic2
1 review
0 helpful votes
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April 2nd, 2019
Verified purchase

I didn't know much about this and that,
But they teach me a lot, offer me good prices, and cheer me up. As a business partner,
I think I will be a good friend in the future.
Thank you very much.

Thumbnail of user toml416
1 review
0 helpful votes
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January 11th, 2020

I was given the best advice to help me chose the filter I needed. Jeanne the young lady I was dealing with understood and spoke English which, I think, is why the transaction went so smoothly.

Thumbnail of user angiec96
1 review
0 helpful votes
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March 21st, 2019
Verified purchase

I'll buy on alibaba more often because I really like my experience with this seller. Since the beginning until the end she was very careful with my order. I really like that part of the process

Thumbnail of user iggyp2
1 review
0 helpful votes
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January 29th, 2020

I simple love alibaba and the opportunities there to do business all over the world.
And paying with alipay keeps transfer margins low and the greedy german banks can kiss my $#*!;-)

Thumbnail of user umars13
1 review
0 helpful votes
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July 27th, 2020

I have recently astarted to use Alibaba and the entire process is very helpful and clear. Most importantly, I can trust to work via the platform which makes it much more secure.

Thumbnail of user rogeliom19
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

It was an amazing learning experience, but Alibba was there to help, had a chat with a great representative who ensured all was good and I had done things the right way.

Thumbnail of user enojareu
1 review
0 helpful votes
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December 16th, 2020

Easy to navigate. Communication was great. An awesome place to shop. I have been fortunate to buy from very Great sellers. I will recommend Alibaba any day.

Thumbnail of user ricardob103
1 review
0 helpful votes
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October 16th, 2020

Samples received ok, one piece arrive broken, because the freight. Quality of the products good and good relation with the sales person, Monica on the other side.

Thumbnail of user lisbethr6
1 review
0 helpful votes
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September 29th, 2020

So nice to use and it is easy to understand the platform. Moreover, there is so much to chose from beside having a surprisingly quick response everytime.

Thumbnail of user henryl157
1 review
0 helpful votes
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August 26th, 2019
Verified purchase

Wonderful experience, and reliable quality. This is the first time I buy from them, but the quality and their service really amazing me, a good reliable supplier!

Thumbnail of user hitalkumarc
1 review
0 helpful votes
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December 17th, 2020

Very easy and convenient and professional supplier on the site. My first experience was good.It was good product and packed well. Shipped on time to be received

Thumbnail of user karenm1180
1 review
0 helpful votes
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August 23rd, 2019
Verified purchase

I order parts which came extremely quick, I was surprise but very please. The transaction was smooth without problems and the notification on shipping was great to.

Thumbnail of user sohaili1
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

Anything you wanna make for your own brand is available here with Alibaba. Make your private label products to sell online or at your own store locally.

Thumbnail of user omark34
1 review
0 helpful votes
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March 9th, 2019
Verified purchase

Alibaba is a great site to reach quality products at a very reasonable price. Huge inventory, competitions that is interesting to access different price levels and negotiations.

Thumbnail of user ronnied29
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

Order was received in timely fashion, and in perfect condition.
No problems whatsoever!
Needed to ask supplier a question, and it was answered promptly, to my satisfaction.

Thumbnail of user kostyab
1 review
0 helpful votes
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May 31st, 2019
Verified purchase

I made an order for the first time. There were fears about ordering and protecting the buyer, but everything is great! Thanks for the classroom for purchase!

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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